I'm a dedicated gamer and community builder with hands-on experience managing an MMORPG game (Ragnarok Online), both in-game and offline events. I build strong relationships with players, collect data and feedback, and monitor live information almost 24/7 to keep the game thriving. I enjoy creating strategies for events, promotions, discounts, and ongoing growth, and I handle data about the game (MAU, DAU) and other critical information to help the game evolve. I work daily with cross-functional teams (Design, Development, QA, IT, Programmers) to align efforts with best-practice standards and to raise the game's overall quality. On a daily basis I support the entire ecosystem, from event planning to community growth, helping teams deliver engaging experiences. I love turning player feedback into actionable improvements, growing the community, and driving engagement. My proactive attitude and collaborative approach help foster a positive player experience and open doors to new opportunities for the game and its fans.…

Tarcio Assis

I'm a dedicated gamer and community builder with hands-on experience managing an MMORPG game (Ragnarok Online), both in-game and offline events. I build strong relationships with players, collect data and feedback, and monitor live information almost 24/7 to keep the game thriving. I enjoy creating strategies for events, promotions, discounts, and ongoing growth, and I handle data about the game (MAU, DAU) and other critical information to help the game evolve. I work daily with cross-functional teams (Design, Development, QA, IT, Programmers) to align efforts with best-practice standards and to raise the game's overall quality. On a daily basis I support the entire ecosystem, from event planning to community growth, helping teams deliver engaging experiences. I love turning player feedback into actionable improvements, growing the community, and driving engagement. My proactive attitude and collaborative approach help foster a positive player experience and open doors to new opportunities for the game and its fans.…

Available to hire

I’m a dedicated gamer and community builder with hands-on experience managing an MMORPG game (Ragnarok Online), both in-game and offline events. I build strong relationships with players, collect data and feedback, and monitor live information almost 24/7 to keep the game thriving. I enjoy creating strategies for events, promotions, discounts, and ongoing growth, and I handle data about the game (MAU, DAU) and other critical information to help the game evolve. I work daily with cross-functional teams (Design, Development, QA, IT, Programmers) to align efforts with best-practice standards and to raise the game’s overall quality.

On a daily basis I support the entire ecosystem, from event planning to community growth, helping teams deliver engaging experiences. I love turning player feedback into actionable improvements, growing the community, and driving engagement. My proactive attitude and collaborative approach help foster a positive player experience and open doors to new opportunities for the game and its fans.

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Language

English
Fluent
Portuguese
Fluent
French
Beginner

Work Experience

Customer Specialist at Century Games
January 1, 2023 - January 1, 2024
Handled Portuguese-speaking customer service for Century Games (2023-2024), addressing online tickets and phone calls with a focus on problem-solving and guest-service orientation. Maintained clear communication, strong interpersonal skills, and supported the growth of the game community. Performed QA tests and bug verification as needed to ensure a smooth player experience. Collaborated with cross-functional teams (Design, Dev, QA, IT, Programmers) to gather feedback and implement improvements, contributing to growth in community engagement by approximately 65%.

Education

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Qualifications

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Industry Experience

Gaming, Media & Entertainment