Analytical and detail-oriented professional with nearly four years of eCommerce merchandising experience and nine years in retail.

About

Analytical and detail-oriented professional with nearly four years of eCommerce merchandising experience and nine years in retail. Skilled in product data management, inventory tracking, and SKU setup, with advanced proficiency in Excel, Google Sheets, and Shopify.

Recognized for exceptional accuracy, problem-solving, and communication skills, with a proven ability to manage multiple priorities in fast-paced environments. Passionate about merchandising and eager to contribute to a growing brand by ensuring flawless product execution and operational flow.

  • 8 years' experience
  • Joined December 2025

Industry experience

  • Retail
  • Software & Internet
  • Professional Services
  • Travel & Hospitality
  • Other
  • Consumer Goods

Work experience· 5 roles

Flight Attendant · Flair AirlinesFeb 2025 – Present · 1 yr 10 mos

Performed pre-flight safety checks and clearly demonstrated safety procedures, enforced aircraft rules, and ensured cabin security. Assisted passengers, including those with special needs, and provided attentive customer service. Trained in first aid and prepared to lead evacuations during emergencies, coordinating with the flight crew. Participated in pre-flight briefings, delivered in-flight safety announcements, and maintained ongoing communication with passengers and team to ensure safety and satisfaction. Proactively resolved seating conflicts, medical incidents, or operational delays.

eCommerce & Marketing Coordinator (remote) · BooleyMay 2021 – Feb 2025 · 3 yrs 10 mos

eCommerce & Shopify: Independently manage Shopify product setup—writing detailed descriptions, editing images, setting SKUs, and optimizing size charts. Oversee Instagram/Facebook Shopping integration, perform retail website merchandising, and drive eCommerce optimization to boost sales. Digital Marketing & Social Media: Manage Instagram and Facebook pages, create engaging content, and run ad campaigns across Google and Facebook; proficient in Google Analytics, SEO, A/B testing, and Meta Business Suite. Creative & Design: Create promotional content with Canva and Adobe Photoshop. Customer Service & Communication: Deliver exceptional customer support; Analytics & Research: Utilize data-driven marketing analytics and AI tools to optimize website performance. Achievements: Promoted from Sales Associate to Product Setup & Marketing Coordinator; boosted online sales and brand presence.

eCommerce & Marketing Coordinator · BooleyMay 2021 – Feb 2025 · 3 yrs 10 mos

Independently managed Shopify product setup—writing detailed descriptions, editing images, setting SKUs, and optimizing size charts. Oversaw Instagram/Facebook Shopping integration, merchandising for the retail site, and drove eCommerce optimization. Managed digital marketing campaigns across Facebook and Google, analyzed performance with Google Analytics and A/B testing, and applied SEO. Created original promotional content and provided exceptional customer service and clear written communication. Leveraged data-driven insights to enhance customer experience and conversions.

Project Assistant (remote) · ALITHEIA Security Consulting & Management Services Inc.Aug 2019 – Present · 7 yrs 4 mos
Sales Representative · Ontario Seed Co. Limited & Pacific Northwest SeedsMar 2018 – Dec 2019 · 1 yr 10 mos

Education

Bachelor of Arts in Environment · Simon Fraser University2013 – 2017

• Major: Geography • Minor: Sociology • Concentration in Resources, Economy and Environment

Certifications and awards

Standard First Aid & CPR/AED Level C2030 – 2025
Digital Advertising (HubSpot Academy)2030 – 2025
Google Analytics (Google Academy)2030 – 2025
The Fundamentals of Digital Marketing (Google: The Open University)2020 – 2030

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