I'm Crystelle Mae Molina, a motivated and detail-oriented professional currently completing a Master’s degree in Global Strategic Management (track: Global Strategic Decision Making). I bring extensive experience in structured operational environments, administration, and client-focused roles, with a strong track record of reliability, organization, and proactive problem-solving. Throughout my career I have demonstrated the ability to coordinate across teams, optimize workflows, and maintain high standards in fast-paced settings. I am fluent in English and actively improving my German. I enjoy applying my analytical, process-oriented, and communication skills to support operations, administration, or client services in diverse environments. I look forward to discussing how my experience and skills can add value to your team.

Crystelle Mae A. Molina

I'm Crystelle Mae Molina, a motivated and detail-oriented professional currently completing a Master’s degree in Global Strategic Management (track: Global Strategic Decision Making). I bring extensive experience in structured operational environments, administration, and client-focused roles, with a strong track record of reliability, organization, and proactive problem-solving. Throughout my career I have demonstrated the ability to coordinate across teams, optimize workflows, and maintain high standards in fast-paced settings. I am fluent in English and actively improving my German. I enjoy applying my analytical, process-oriented, and communication skills to support operations, administration, or client services in diverse environments. I look forward to discussing how my experience and skills can add value to your team.

Available to hire

I’m Crystelle Mae Molina, a motivated and detail-oriented professional currently completing a Master’s degree in Global Strategic Management (track: Global Strategic Decision Making). I bring extensive experience in structured operational environments, administration, and client-focused roles, with a strong track record of reliability, organization, and proactive problem-solving. Throughout my career I have demonstrated the ability to coordinate across teams, optimize workflows, and maintain high standards in fast-paced settings.

I am fluent in English and actively improving my German. I enjoy applying my analytical, process-oriented, and communication skills to support operations, administration, or client services in diverse environments. I look forward to discussing how my experience and skills can add value to your team.

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Language

English
Fluent
German
Intermediate

Work Experience

Assistant Manager – Sales at Common Ground Land and Leisure Inc.
October 1, 2020 - April 1, 2022
Acted as a key coordination point between sales, finance, and operations to support order-related processes and customer requirements. Prepared quotations, proposals, and documentation to support customer decision-making. Managed customer communication, follow-ups, and issue resolution to maintain high satisfaction levels. Maintained accurate records, reports, and operational documentation. Supported performance tracking and process improvements through data analysis.
Sales Support Officer at Phil Inc.
October 1, 2015 - November 1, 2016
Drove telemarketing campaigns, flyering, and email promotions to support sales initiatives. Provided administrative support to the Sales and Marketing Manager, assisting with planning and strategy execution. Maintained and updated the sales and marketing database for accurate reporting and follow-up. Developed understanding of company products and brand to effectively communicate key information to clients. Assisted with implementation of marketing plans and promotional activities. Attended product training sessions and effectively communicated key selling points to clients. Distributed marketing materials and product information to relevant stakeholders.
Marketing Staff at Donggwang Clark Corporation
February 1, 2015 - July 1, 2015
Handled inbound and outbound calls from accredited travel agents across Thailand, Singapore, Bangladesh, Malaysia, and Dubai regarding flight details, tour packages, and promotions. Supported Sales Team with customer satisfaction follow-ups, promotional campaigns, and marketing initiatives. Maintained up-to-date product information and promoted to clients. Attended promotional training sessions and communicated key selling points to clients. Distributed marketing materials and product information to stakeholders.
Reservations Associate at Prime Power Manpower Services
May 1, 2014 - October 1, 2014
Processed reservations, cancellations, and modifications via email and telephone. Communicated reservation details to Front of House and Back of House teams to ensure smooth operations. Prepared confirmation letters and maintained accurate records. Delivered courteous, helpful service to guests, managers, and colleagues.
Marketing Staff at Dongwang Clark Corporation
February 1, 2015 - July 1, 2015
Processed reservations, cancellations, and modifications via email and phone; communicated reservation details to Front of House and Back of House teams; maintained accurate records and supported promotional campaigns.
Reservations Associate at PrimePower Manpower Services
May 1, 2014 - October 1, 2014
Handled product training sessions and effectively communicated key selling points to clients; maintained promotions and product details to provide accurate information; supported customer inquiries and ensured client satisfaction.

Education

Master's degree in Global Strategic Management at FH Joanneum, Graz Campus
January 11, 2030 - February 2, 2026
Bachelor of Science in International Travel & Tourism Management at Lyceum of the Philippines University, Manila
January 11, 2030 - February 2, 2026
Master's Degree in Global Strategic Management at FH Joanneum – Graz Campus, Austria
January 11, 2030 - February 2, 2026
Bachelor of Science in International Travel & Tourism Management at Lyceum of the Philippines University, Manila, Philippines
January 11, 2030 - February 2, 2026
Master’s degree in Global Strategic Management (study track: Global Strategic Decision Making) at FH Joanneum – Graz Campus
January 11, 2030 - February 2, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Retail, Professional Services, Travel & Hospitality, Education, Media & Entertainment