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I’m a creative, people-focused communicator with experience in hospitality management and customer experience. I excel at storytelling, content creation, and community engagement, with a strong understanding of brand presentation and audience connection. I’m currently pursuing an MBA in Marketing and am passionate about exploring how creativity and technology connect to human stories.…

Tequilla Selestine

Content Creator, Video Editor, Copywriter, +2

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I’m a creative, people-focused communicator with experience in hospitality management and customer experience. I excel at storytelling, content creation, and community engagement, with a strong understanding of brand presentation and audience connection. I’m currently pursuing an MBA in Marketing and am passionate about exploring how creativity and technology connect to human stories.…

Available to hire

I’m a creative, people-focused communicator with experience in hospitality management and customer experience. I excel at storytelling, content creation, and community engagement, with a strong understanding of brand presentation and audience connection.

I’m currently pursuing an MBA in Marketing and am passionate about exploring how creativity and technology connect to human stories.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Work Experience

Duty Manager at Deco Hotel Canberra

December 1, 2023 - November 2, 2025

Duty Manager responsible for managing room reservations in collaboration with sales and marketing to maximize occupancy and revenue; building and maintaining relations with clients; addressing guest inquiries and concerns; managing inventory; overseeing housekeeping and restaurant services; implementing new SOPs and improving operational efficiency; training and supervising front office staff to improve efficiency and guest satisfaction.

Duty Manager / Assistant Front Office Manager at Novotel Canberra

December 1, 2023 - December 1, 2023

Managed room reservations, events and conference scheduling to optimize hotel revenue; coordinated hotel operations across departments; implemented SOPs; handled guest escalations with professionalism; oversaw housekeeping and catering; managed front desk operations and staff rostering; conducted safety/WH&S checks and coordinated maintenance with third parties; provided efficient, friendly, and professional service to guests, including special requests.

Guest Service Agent at A by Adina

April 1, 2022 - April 1, 2022

Operated with Protel system; managed reservations via emails, phone and GDS; allocated rooms for arriving guests; demonstrated interpersonal skills and emotional intelligence; attention to detail and problem solving; utilized Microsoft Office for smoother daily operations.