Terry Mathew

Designed and implemented workflow optimizations that improved vendor integration efficiency by 25%. Defined and tracked KPIs and SLAs to strengthen vendor accountability and delivery performance. Consulted on SOW development and governance structure, enhancing oversight across vendor contracts.

Led multi-shore Scrum teams under SAFe, increasing team velocity by 18% through improved collaboration and Agile discipline. Partnered with Product Owners to maintain backlog quality and ensure adherence to Agile principles. Implemented executive dashboards in Excel and Power BI to improve transparency and predictability. Collaborated with PMs, QA, Architects, and Strategic Leads to identify and mitigate delivery risks across scope, schedule, and cost.

Directed the enterprise launch of AT&T TV, coordinating 12 concurrent workstreams across Product, Sales, Marketing, Engineering, UI/UX, and Operations. Champion accessibility initiatives, improving compliance by 60% and enhancing user experience. Negotiated vendor SOWs and managed B2B partnerships valued at $10M+, aligning deliverables with corporate goals. Developed and presented accessibility dashboards in Tableau and PowerPoint to executive leadership. Established proactive accessibility workflows integrated into the SDLC for pre- and post-production releases.