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Over the past 8 years, I’ve built my career in Customer Success, Operations, and Live Support, primarily in remote, fast-paced startup environments and, most recently, SaaS. I’ve supported thousands of customers, managed complex and time-sensitive issues, optimized workflows, and worked closely with cross-functional teams to keep operations running smoothly. I’m comfortable thinking quickly, making clear decisions, and de-escalating situations under pressure. I enjoy tackling challenges, improving processes, and helping teams operate more efficiently. I also specialize in AI review and optimization, assessing AI-generated content, applying quality standards, and contributing feedback that drives continuous AI performance improvement. Having lived in Mozambique, Mexico, the U.S., the Netherlands, and now Portugal has shaped how I communicate, adapt, and connect across cultures - something I carry into both my work and everyday life. If you’d like to exchange experiences or chat about building strong customer and operations teams, I’d love to connect.…Over the past 8 years, I’ve built my career in Customer Success, Operations, and Live Support, primarily in remote, fast-paced startup environments and, most recently, SaaS. I’ve supported thousands of customers, managed complex and time-sensitive issues, optimized workflows, and worked closely with cross-functional teams to keep operations running smoothly. I’m comfortable thinking quickly, making clear decisions, and de-escalating situations under pressure. I enjoy tackling challenges, improving processes, and helping teams operate more efficiently. I also specialize in AI review and optimization, assessing AI-generated content, applying quality standards, and contributing feedback that drives continuous AI performance improvement. Having lived in Mozambique, Mexico, the U.S., the Netherlands, and now Portugal has shaped how I communicate, adapt, and connect across cultures - something I carry into both my work and everyday life. If you’d like to exchange experiences or chat about building strong customer and operations teams, I’d love to connect.

Thays Moraes

Content Creator, Social Media Manager, Content Strategist, +1

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Over the past 8 years, I’ve built my career in Customer Success, Operations, and Live Support, primarily in remote, fast-paced startup environments and, most recently, SaaS. I’ve supported thousands of customers, managed complex and time-sensitive issues, optimized workflows, and worked closely with cross-functional teams to keep operations running smoothly. I’m comfortable thinking quickly, making clear decisions, and de-escalating situations under pressure. I enjoy tackling challenges, improving processes, and helping teams operate more efficiently. I also specialize in AI review and optimization, assessing AI-generated content, applying quality standards, and contributing feedback that drives continuous AI performance improvement. Having lived in Mozambique, Mexico, the U.S., the Netherlands, and now Portugal has shaped how I communicate, adapt, and connect across cultures - something I carry into both my work and everyday life. If you’d like to exchange experiences or chat about building strong customer and operations teams, I’d love to connect.…Over the past 8 years, I’ve built my career in Customer Success, Operations, and Live Support, primarily in remote, fast-paced startup environments and, most recently, SaaS. I’ve supported thousands of customers, managed complex and time-sensitive issues, optimized workflows, and worked closely with cross-functional teams to keep operations running smoothly. I’m comfortable thinking quickly, making clear decisions, and de-escalating situations under pressure. I enjoy tackling challenges, improving processes, and helping teams operate more efficiently. I also specialize in AI review and optimization, assessing AI-generated content, applying quality standards, and contributing feedback that drives continuous AI performance improvement. Having lived in Mozambique, Mexico, the U.S., the Netherlands, and now Portugal has shaped how I communicate, adapt, and connect across cultures - something I carry into both my work and everyday life. If you’d like to exchange experiences or chat about building strong customer and operations teams, I’d love to connect.

Available to hire

Over the past 8 years, I’ve built my career in Customer Success, Operations, and Live Support, primarily in remote, fast-paced startup environments and, most recently, SaaS. I’ve supported thousands of customers, managed complex and time-sensitive issues, optimized workflows, and worked closely with cross-functional teams to keep operations running smoothly.

I’m comfortable thinking quickly, making clear decisions, and de-escalating situations under pressure. I enjoy tackling challenges, improving processes, and helping teams operate more efficiently.

I also specialize in AI review and optimization, assessing AI-generated content, applying quality standards, and contributing feedback that drives continuous AI performance improvement.

Having lived in Mozambique, Mexico, the U.S., the Netherlands, and now Portugal has shaped how I communicate, adapt, and connect across cultures - something I carry into both my work and everyday life.

If you’d like to exchange experiences or chat about building strong customer and operations teams, I’d love to connect.

Work Experience

Customer Service and Live Operations Agent at GoPuff

October 2, 2025 - Present

Resolved live customer and delivery partner inquiries for the English market via live chat, phone, and email, using Backoffice, Command Center, Airtable, Deliveroo, Uber Direct, Uber Eats Management, Sprinklr and other tools to deliver fast, accurate solutions and maintain smooth on-site operations.

Customer Success, Social Media and Affiliate Manager at Investor Mel & Dave Inc.

February 1, 2021 - May 1, 2025

Remote customer success, social media and affiliate management. Built scalable systems for affiliate onboarding, communication, and performance tracking using CJ Affiliate and Impact. Managed affiliate campaigns across content and product launches to ensure alignment, visibility, and revenue impact. Scaled YouTube channel to 100K+ subscribers (Silver Creator Award); created targeted email campaigns to a 36K+ subscriber list via ActiveCampaign achieving 26%+ open rates. Built and managed affiliate partnerships generating five-figure revenue; developed content strategies across YouTube, Instagram, Facebook, X and TikTok, driving audience growth and conversions. Implemented onboarding and performance tracking to boost partner engagement and ROI.