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Hello, I'm Matt Hancock, an accomplished Senior Administrative Coordinator with 20 years of experience in Onboarding, Recruitment, Customer Service and Legal Support. I have a proven ability to manage a team diary, handle case loads, and provide exceptional customer service with candidates, clients and authoritative bodies. I’m adept at end-to-end applicant experience, meticulous background checks, and liaising with teams across diverse sectors. I thrive on collaboration with teams, adapting to new challenges, and embracing opportunities for professional growth.…Hello, I'm Matt Hancock, an accomplished Senior Administrative Coordinator with 20 years of experience in Onboarding, Recruitment, Customer Service and Legal Support. I have a proven ability to manage a team diary, handle case loads, and provide exceptional customer service with candidates, clients and authoritative bodies. I’m adept at end-to-end applicant experience, meticulous background checks, and liaising with teams across diverse sectors. I thrive on collaboration with teams, adapting to new challenges, and embracing opportunities for professional growth.

Matt Hancox

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Hello, I'm Matt Hancock, an accomplished Senior Administrative Coordinator with 20 years of experience in Onboarding, Recruitment, Customer Service and Legal Support. I have a proven ability to manage a team diary, handle case loads, and provide exceptional customer service with candidates, clients and authoritative bodies. I’m adept at end-to-end applicant experience, meticulous background checks, and liaising with teams across diverse sectors. I thrive on collaboration with teams, adapting to new challenges, and embracing opportunities for professional growth.…Hello, I'm Matt Hancock, an accomplished Senior Administrative Coordinator with 20 years of experience in Onboarding, Recruitment, Customer Service and Legal Support. I have a proven ability to manage a team diary, handle case loads, and provide exceptional customer service with candidates, clients and authoritative bodies. I’m adept at end-to-end applicant experience, meticulous background checks, and liaising with teams across diverse sectors. I thrive on collaboration with teams, adapting to new challenges, and embracing opportunities for professional growth.

Available to hire

Hello, I’m Matt Hancock, an accomplished Senior Administrative Coordinator with 20 years of experience in Onboarding, Recruitment, Customer Service and Legal Support. I have a proven ability to manage a team diary, handle case loads, and provide exceptional customer service with candidates, clients and authoritative bodies.

I’m adept at end-to-end applicant experience, meticulous background checks, and liaising with teams across diverse sectors. I thrive on collaboration with teams, adapting to new challenges, and embracing opportunities for professional growth.

Skills

Experience Level

Expert

Expert

Expert

Expert

Beginner

Beginner

Beginner

Language

English

Fluent

Work Experience

Senior Coordinator - Recruitment and Onboarding at Adecco

July 31, 2024 - July 31, 2024

Senior Coordinator responsible for recruitment and onboarding, with responsibilities including stakeholder support, customer/service support, onboarding, payroll assistance, SLA compliance, and complaint resolution. Experienced with Salesforce, Zendesk, Freshdesk, Google Suite, and Microsoft Office. Managed end-to-end applicant experience, background checks, and liaised with candidates, clients and authorities across diverse sectors.

Interview Facilitator at Adecco

April 30, 2021 - April 30, 2021

Facilitated candidate interviews for multiple roles, managed scheduling and data entry, and ensured SLA compliance. Used Salesforce, Zendesk, Freshdesk and Google Suite to support interview processes and communications.

Candidate Services Advisor at Rullion

December 31, 2024 - December 31, 2024

General screening and onboarding of candidates for client assignments (Siemens, E.ON, UKAEA, etc.). Payroll setup, ensuring accuracy and data integrity for client integrations. Payroll and onboarding processes aligned with SLAs and compliance.

Business Support Assistant / Costs Legal Assistant at Slater and Gordon UK Limited

August 31, 2020 - August 31, 2020

Managed a team diary for six Advocates, allocated case files, handled inbound/outbound calls, and supported legal administration including Part 8 claims, contact with judges and counsel, and file management.

Premier Agent Support Team at Hibu Limited

July 31, 2013 - July 31, 2013

Provided technical support for Yell.com and web products to account managers and customers; engaged in customer-facing activities, handling queries, and collaborating with a team for continuous improvement.

Music Specialist / Key Holder at HMV

December 31, 2012 - December 31, 2012

Sales and customer service for music products, store merchandising, and key holder responsibilities.

Sales Assistant / Merchandiser at Superdrug

February 28, 2009 - February 28, 2009

Customer-facing sales, product knowledge, and merchandising duties across store.

Training Supervisor / VM Merchandiser at H&M

September 1, 2007 - September 1, 2007

Training supervision for visual merchandising and floor staff; supported merchandising strategies.

Supervisor / Floor Manager at GADGET SHOP LTD

April 1, 2005 - April 1, 2005

Floor management and supervision to support daily operations and customer service.