Available to hire
Hi, I’m Faiz Azwan. I’m passionate and competent in delivering excellent customer service and clear communication, with around five years of experience in related roles. I’ve organized and joined cultural events during university, which sharpened my interpersonal and public relations skills.
I’m seeking opportunities in Technical Support, IT, and Database Administration, or any role related to my background. I also enjoy applying design, web, and content skills to support teams and projects in collaborative environments.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Advanced
Malay
Fluent
Work Experience
Freelance Virtual Admin at Self-Employed
January 1, 2024 - November 16, 2025Handle various administrative tasks, including customer service, data entry, and social media management. Create marketing materials and visual content using Canva. Support event operations and coordination as part of freelance event crew. Manage online inquiries, schedule posts, and assist clients in business support functions.
Web Designer (Temporary Project) at IIUM EduTourism
May 1, 2023 - May 1, 2023Designed and updated website layouts using WordPress. Collaborated with the marketing team to improve site visuals and user experience. Managed media insertions, layout adjustments, and website maintenance tasks.
Telemarketer Executive / Customer Support at Alshrq Enterprise
December 31, 2022 - December 31, 2022Promoted and sold health care products via outbound calls. Managed customer inquiries and provided after-sales support. Achieved and exceeded monthly sales targets while maintaining positive client relationships.
Sales Retailer at Alain Delon Men Accessories
December 31, 2019 - December 31, 2019Assisted customers in selecting men's fashion accessories. Handled cashiering, stock arrangement, and product displays. Ensured excellent customer service and contributed to daily sales goals.
LEAP Consultation at LEAP Consultation (TDW Windermere.com)
May 1, 2025 - November 16, 2025Assisted in website layout design and content organization. Created, sorted, and published engaging content ideas across multiple social media platforms. Produced visual materials and promotional posts using Canva and creative writing techniques to strengthen brand presence.
Receipt Database Management System at IIUM
December 31, 2022 - December 31, 2022Designed and developed a recipe database system prototype named Secukupra.sa.com. Created an ERD and implemented data definitions and data manipulation scripts. Built and demonstrated the system using localhost and XML integration for data presentation. Collaborated with teammates to develop a functional local demo website showcasing recipe management and user interaction features.
Activities and Involvements Programme Coordinator at Temasya Pantun Kesihatan Mental, IIUM Malaysia
January 1, 2023 - November 16, 2025Coordinated activities and programmes for mental health awareness at IIUM, coordinating volunteers and logistics.
Assistant Programme Manager, IIUM Entrepreneurship Carnival at International Islamic University Malaysia (IIUM)
December 31, 2020 - December 31, 2020Assisted in planning and managing IIUM Entrepreneurship Carnival events, coordinating speakers, vendors, and schedules.
Web Designer (Temporary Project) at IIUM EduTourism
May 31, 2023 - May 31, 2023Designed and updated website layouts using WordPress. Collaborated with marketing team to improve site visuals and user experience. Handled media insertion, layout adjustment, and web maintenance tasks.
Sales Retailer at Al Ain Delon Men Accessories
December 31, 2019 - December 31, 2019Assisted customers in selecting men’s fashion accessories. Handled cashiering, stock arrangement, and product displays. Ensured excellent customer service and contributed to daily sales goals.
Project Involvement / LEAP Consultation at TD Windermere.com
May 2, 2025 - May 2, 2025Assisted in website layout design and content organization. Created, sorted, and published engaging content across multiple social media platforms. Produced visual materials and promotional posters using Canva and creative writing techniques to strengthen brand presence.
Programme Coordinator at Tasnya Pantun Kesihatan Mental, IIUM Malaysia
December 31, 2023 - December 31, 2023Coordinated activities for mental health pantun program; supported planning and logistics at IIUM Malaysia.
Assistant Programme Manager at IIUM Entrepreneurship Carnival, IIUM Malaysia
December 31, 2020 - December 31, 2020Assisted program management and event coordination for entrepreneurship carnival; liaised with teams and stakeholders.
Web Designer (Temporary Project) at IIUM Education Tourism
May 1, 2023 - May 1, 2023Designed and updated website layouts using WordPress. Collaborated with the marketing team to improve site visuals and user experience. Handled media insertion, layout adjustment, and web maintenance tasks.
Telemarketer Executive / Customer Support at Alshrq Enterprise
January 1, 2022 - January 1, 2022Promoted and sold health care products through outbound calls. Managed customer inquiries and provided after-sales support. Achieved and exceeded monthly sales targets while maintaining positive client relationships.
Sales Retailer at Alain Delon Men Accessories
January 1, 2019 - January 1, 2019Assisted customers in selecting men’s fashion accessories. Handled cashiering, stock arrangement, and product display. Ensured excellent customer service and contributed to daily sales goals.
Assistant Programme Manager at IIUM Entrepreneurship Carnival, International Islamic University Malaysia
December 31, 2020 - December 31, 2020Supported planning and execution of the IIUM Entrepreneurship Carnival; contributed to event coordination, logistics, and participant communications.
Activities and Involvement Programme Coordinator at International Islamic University Malaysia (IIUM)
December 31, 2023 - December 31, 2023Coordinated student activities and involvement programs to promote student engagement and cultural activities.
Project Involvement – TD Windermere.com LEAP Consultation at LEAP Consultation (TD Windermere.com)
May 1, 2025 - November 16, 2025Assisted in website layout design and content organization. Created, sorted, and published engaging content across multiple social media platforms. Produced visual materials and promotional posts using Canva to strengthen brand presence.
Web Designer (Temporary Project) at IIUM Education Tourism
May 31, 2023 - May 31, 2023Designed and updated website layouts using WordPress. Collaborated with the marketing team to improve site visuals and user experience. Handled media insertion, layout adjustments, and ongoing site maintenance tasks.
Telemarketer Executive / Customer Support at ALS HRQ Enterprise
December 31, 2022 - December 31, 2022Promoted and sold health care products through outbound calls. Managed customer inquiries and provided after-sales support. Achieved and exceeded monthly sales targets while maintaining positive client relationships.
Sales Retailer at Alain Delon Men's Accessories
December 31, 2019 - December 31, 2019Assisted customers in selecting men's fashion accessories. Handled cashiering, stock arrangement, and product display. Ensured excellent customer service and contributed to daily sales goals.
Project / Web Content & Social Media at LEAP Consulting / TDW Windermere
May 1, 2025 - November 16, 2025Assisted in website layout design and content organization. Created, sorted, and published engaging content ideas across multiple social media platforms. Produced visual materials and promotional posters using Canva and creative writing techniques to strengthen brand presence.
Recipe Database Management System – Secukupra.sa at IIUM
December 31, 2022 - December 31, 2022Designed and developed a recipe database system prototype named Secukupra.sa.com. Created an Enhanced Entity-Relationship Diagram (ERD) and implemented data manipulation scripts. Built and demonstrated the system using localhost and XML integration for data presentation. Collaborated with teammates to develop a functional local demo website showcasing recipe management and user interaction features.
Volunteer / Programme Coordinator at Temasya Pantun Kesihatan Mental – IIUM Malaysia
December 31, 2023 - December 31, 2023Coordinated mental health carnival activities and managed event logistics with university teams.
Assistant Programme Manager at IIUM Entrepreneurship Carnival
December 31, 2020 - December 31, 2020Assisted in planning and coordination of the IIUM Entrepreneurship Carnival, supporting team communications and logistics.
Education
Bachelor of Information Technology at International Islamic University Malaysia (IIUM)
January 1, 2021 - January 1, 2023Sijil Pelajaran Malaysia at Kolej Tingkatan Seri Putera, Ipoh
January 1, 2018 - January 1, 2019Sijil Pelajaran Malaysia at Kolej Tingkatan Seri Putera, Ipoh
January 1, 2018 - January 1, 2019Bachelor of Information Technology at International Islamic University Malaysia (IIUM)
January 1, 2021 - January 1, 2023Sijil Pelajaran Malaysia (SPM) at Kolej Tingkatan Seri Putera, Ipoh
January 1, 2018 - January 1, 2019Sijil Pelajaran Malaysia (SPM) at Kolej Tingkatan Seri Putera, Ipoh
January 1, 2018 - January 1, 2019Bachelor of Information Technology at International Islamic University Malaysia (IIUM)
January 1, 2021 - January 1, 2023Sijil Pelajaran Malaysia at Kolej Tingkatan Seri Putera, Ipoh
January 1, 2018 - January 1, 2019Bachelor of Information Technology at International Islamic University Malaysia (IIUM)
January 1, 2021 - December 31, 2023Sijil Pelajaran Malaysia at Kolej Tingkatan Seri Putera, Ipoh
January 1, 2018 - December 31, 2019Qualifications
Introduction to Networks (Cisco Networking Academy)
January 1, 2023 - January 1, 2023Communications & Project Management (Alison)
May 1, 2025 - May 1, 2025Executive Assistant Roles and Responsibilities (Project Scheduling & Resources) (Alison)
May 1, 2025 - May 2, 2025First runner-up, Sayembara Warisan Pantun Pantun
January 1, 2022 - December 31, 2022Introduction to Networks (Cisco Networking Academy)
January 1, 2023 - November 16, 2025First Runner-Up, Sayembara Warisan Pantun
January 1, 2022 - December 31, 2022Industry Experience
Software & Internet, Education, Retail, Media & Entertainment, Professional Services, Healthcare
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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