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Andrew D. Reyes

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Hello, I'm Andrew D. Reyes, a Technical Support and Operations Specialist with 7+ years of experience delivering real-time remote diagnostics, ticket management, and cross-team coordination across multiple industries.

About

Hello, I’m Andrew D. Reyes, a Technical Support and Operations Specialist with 7+ years of experience delivering real-time remote diagnostics, ticket management, and cross-team coordination across multiple industries. I am bilingual in English and Spanish and actively advancing my technical expertise through NASM and CompTIA certifications. I thrive in fast-paced environments, delivering clear communication, data-driven problem-solving, and a customer-first mindset.

In previous roles, I’ve supported remote member services, managed high-volume calls, and leveraged platforms like Salesforce, Workday, and telematics data to optimize service delivery and reporting. I enjoy collaborating across teams to turn complex technical issues into actionable solutions.

  • 7 years' experience
  • Joined April 2026

Languages

  • EnglishFluent
  • Spanish; CastilianFluent

Industry experience

  • Financial Services
  • Healthcare
  • Education
  • Professional Services
  • Software & Internet
  • Media & Entertainment

More experts in Tampa, United States

Work experience· 6 roles

Technical Support Operator · AAAJan 2025 – Present · 1 yr 11 mos

Provide real-time remote diagnostics and support for vehicle-related service requests; manage and monitor service tickets; coordinate communication between field technicians and customers using telematics data; follow troubleshooting protocols and escalate per SLAs; oversaw high-volume overnight operations.

Fitness Operations Specialist · EOS FitnessMar 2023 – Jan 2025 · 1 yr 11 mos

Conducted structured fitness assessments, delivered technical guidance on biomechanics and training systems, and performed Tier 1 troubleshooting on eGym equipment, identifying mechanical, software, and connectivity issues.

Member Service Representative · Elevance HealthOct 2021 – Jul 2022 · 10 mos

Provided remote Tier 1 support for accounts, claims, and enrollment system issues; researched, documented, and resolved service requests; delivered bilingual English/Spanish support; investigated billing discrepancies and maintained HIPAA compliance.

Member Advocate · Suncoast Credit UnionJul 2020 – Aug 2021 · 1 yr 2 mos
Member Service Advocate · GTE FinancialJun 2019 – Mar 2020 · 10 mos
Teller / Customer Service Representative · Tampa Bay Federal Credit UnionMay 2018 – Jun 2019 · 1 yr 2 mos

Education

Associate's degree · Hillsborough Community College2030 – 2017
High School Diploma · Wiregrass Ranch High School2030 – 2015

Certifications and awards

NASM Certification2030 – 2026
CompTIA A+2030 – 2026
CompTIA Security+2030 – 2026
CompTIA Network+2030 – 2026

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