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Hello, I'm Andrew D. Reyes, a Technical Support and Operations Specialist with 7+ years of experience delivering real-time remote diagnostics, ticket management, and cross-team coordination across multiple industries. I am bilingual in English and Spanish and actively advancing my technical expertise through NASM and CompTIA certifications. I thrive in fast-paced environments, delivering clear communication, data-driven problem-solving, and a customer-first mindset. In previous roles, I've supported remote member services, managed high-volume calls, and leveraged platforms like Salesforce, Workday, and telematics data to optimize service delivery and reporting. I enjoy collaborating across teams to turn complex technical issues into actionable solutions.…Hello, I'm Andrew D. Reyes, a Technical Support and Operations Specialist with 7+ years of experience delivering real-time remote diagnostics, ticket management, and cross-team coordination across multiple industries. I am bilingual in English and Spanish and actively advancing my technical expertise through NASM and CompTIA certifications. I thrive in fast-paced environments, delivering clear communication, data-driven problem-solving, and a customer-first mindset. In previous roles, I've supported remote member services, managed high-volume calls, and leveraged platforms like Salesforce, Workday, and telematics data to optimize service delivery and reporting. I enjoy collaborating across teams to turn complex technical issues into actionable solutions.

Andrew D. Reyes

QA Engineer, Web Developer, Front-End Developer, +2

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Hello, I'm Andrew D. Reyes, a Technical Support and Operations Specialist with 7+ years of experience delivering real-time remote diagnostics, ticket management, and cross-team coordination across multiple industries. I am bilingual in English and Spanish and actively advancing my technical expertise through NASM and CompTIA certifications. I thrive in fast-paced environments, delivering clear communication, data-driven problem-solving, and a customer-first mindset. In previous roles, I've supported remote member services, managed high-volume calls, and leveraged platforms like Salesforce, Workday, and telematics data to optimize service delivery and reporting. I enjoy collaborating across teams to turn complex technical issues into actionable solutions.…Hello, I'm Andrew D. Reyes, a Technical Support and Operations Specialist with 7+ years of experience delivering real-time remote diagnostics, ticket management, and cross-team coordination across multiple industries. I am bilingual in English and Spanish and actively advancing my technical expertise through NASM and CompTIA certifications. I thrive in fast-paced environments, delivering clear communication, data-driven problem-solving, and a customer-first mindset. In previous roles, I've supported remote member services, managed high-volume calls, and leveraged platforms like Salesforce, Workday, and telematics data to optimize service delivery and reporting. I enjoy collaborating across teams to turn complex technical issues into actionable solutions.

Available to hire

Hello, I’m Andrew D. Reyes, a Technical Support and Operations Specialist with 7+ years of experience delivering real-time remote diagnostics, ticket management, and cross-team coordination across multiple industries. I am bilingual in English and Spanish and actively advancing my technical expertise through NASM and CompTIA certifications. I thrive in fast-paced environments, delivering clear communication, data-driven problem-solving, and a customer-first mindset.

In previous roles, I’ve supported remote member services, managed high-volume calls, and leveraged platforms like Salesforce, Workday, and telematics data to optimize service delivery and reporting. I enjoy collaborating across teams to turn complex technical issues into actionable solutions.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Spanish; Castilian

Fluent

Work Experience

Technical Support Operator at AAA

January 1, 2025 - Present

Provide real-time remote diagnostics and support for vehicle-related service requests; manage and monitor service tickets; coordinate communication between field technicians and customers using telematics data; follow troubleshooting protocols and escalate per SLAs; oversaw high-volume overnight operations.

Fitness Operations Specialist at EOS Fitness

March 1, 2023 - January 1, 2025

Conducted structured fitness assessments, delivered technical guidance on biomechanics and training systems, and performed Tier 1 troubleshooting on eGym equipment, identifying mechanical, software, and connectivity issues.

Member Service Representative at Elevance Health

October 1, 2021 - July 1, 2022

Provided remote Tier 1 support for accounts, claims, and enrollment system issues; researched, documented, and resolved service requests; delivered bilingual English/Spanish support; investigated billing discrepancies and maintained HIPAA compliance.

Member Advocate at Suncoast Credit Union

July 1, 2020 - August 1, 2021

Processed high-risk financial transactions, maintained accuracy in high-volume workflows, resolved account issues, and mitigated fraud risk; conducted identity verification and educated users on digital banking platforms.

Member Service Advocate at GTE Financial

June 1, 2019 - March 1, 2020

Provided Tier 1 account support, resolved access issues, managed delinquent accounts, and ensured service requests were processed with audit-ready documentation.

Teller / Customer Service Representative at Tampa Bay Federal Credit Union

May 1, 2018 - June 1, 2019

Executed secure financial transactions, maintained daily cash reconciliation, and trained new employees in compliance and customer service procedures.