I am a results-driven engineer and analyst with a strong technical foundation and a strategic approach to problem-solving. I thrive in cross-functional environments and have hands-on experience in technical support, business analysis, and data analytics, delivering innovative solutions that improve efficiency and drive business success. My passion is leveraging technology and data to optimize operations, enhance decision-making, and provide impactful insights. I have worked with mining technology solutions, ERP data, and BI tools to streamline deployments, standardize processes, and empower stakeholders with actionable dashboards.

Theodes Gracio Kawnatra

5.0 (1 review)

I am a results-driven engineer and analyst with a strong technical foundation and a strategic approach to problem-solving. I thrive in cross-functional environments and have hands-on experience in technical support, business analysis, and data analytics, delivering innovative solutions that improve efficiency and drive business success. My passion is leveraging technology and data to optimize operations, enhance decision-making, and provide impactful insights. I have worked with mining technology solutions, ERP data, and BI tools to streamline deployments, standardize processes, and empower stakeholders with actionable dashboards.

Available to hire

I am a results-driven engineer and analyst with a strong technical foundation and a strategic approach to problem-solving. I thrive in cross-functional environments and have hands-on experience in technical support, business analysis, and data analytics, delivering innovative solutions that improve efficiency and drive business success.

My passion is leveraging technology and data to optimize operations, enhance decision-making, and provide impactful insights. I have worked with mining technology solutions, ERP data, and BI tools to streamline deployments, standardize processes, and empower stakeholders with actionable dashboards.

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Language

English
Fluent
Indonesian
Fluent
Latin
Beginner
Chinese
Beginner

Work Experience

Product Support Engineer at Komatsu Mining Technology Solutions (PT. Modular Mining Indonesia)
April 3, 2023 - Present
Providing technical support for major mining clients (KPC, BUMA, Vale, Freeport) using Modular products including DISPATCH Fleet Management System, MineCare, ProVision, and Dispatch API. Troubleshoot product and system issues, manage servers, and maintain database performance to ensure optimal system functionality. Create SSRS reports to deliver actionable insights and collaborate with clients to improve operational efficiency, implement best practices, and enhance user experience. Lead activities related to product deployment, updates, and upgrades; API integration; implementation testing using VMware Workstations; and on-site deployment to ensure seamless application integration.
Business Analyst at GoCement (PT. Cipta Insan Indonesia)
August 22, 2020 - March 25, 2023
Collaborated with Finance, HR, Business Development, Sales, Operations, and Marketing to align business objectives with technical solutions. Gathered data requirements, designed mock-up dashboards, and provided prototypes for data scientists to develop Tableau dashboards. Analyzed business processes to identify opportunities for productivity improvement and delivered data-driven recommendations to optimize B2B and B2C operations.
Data Analyst at Surya Anugeral Mineral (PT. Surya Anugerah Mineral)
July 28, 2018 - August 20, 2020
Interpreted and analyzed large, complex datasets to provide actionable insights supporting stakeholders and cross-functional teams in making data-driven decisions. Leveraged ERP data spanning raw materials, production, sales, and accounts receivable to identify trends, optimize processes, and improve operational efficiency. Used Excel for advanced analytics and visualization to transform data into meaningful information, enabling accurate reporting and alignment with strategic objectives. Collaborated closely with stakeholders to solve complex business problems, enhance data accuracy, and drive continuous performance improvement.

Education

Master of Management (Ongoing) at Pelita Harapan University
September 1, 2025 - December 31, 2026
Bachelor of Information Technology – Major in System Development & Business Technology at The University of Newcastle
September 1, 2017 - December 31, 2020
Diploma in Infocomm Technology – Discipline in IT & Computer Science at PSB Academy
September 1, 2016 - May 31, 2017

Qualifications

Google – UX Design
January 11, 2030 - February 10, 2026

Industry Experience

Agriculture & Mining, Software & Internet, Professional Services, Manufacturing