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I’ve spent 8 years crafting user-centric experiences that generate business value. My work focuses on simplifying complexity, creating scalable content patterns, aligning teams on user problems, and designing responsible AI behaviour.…

Grace Lam

Content Designer, UX Writer, Copywriter, +1

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I’ve spent 8 years crafting user-centric experiences that generate business value. My work focuses on simplifying complexity, creating scalable content patterns, aligning teams on user problems, and designing responsible AI behaviour.…

Available to hire

I’ve spent 8 years crafting user-centric experiences that generate business value. My work focuses on simplifying complexity, creating scalable content patterns, aligning teams on user problems, and designing responsible AI behaviour.

Skills

Figma

Copywriting

Jira

Experience Level

Figma

Expert

Copywriting

Expert

Jira

Expert

Language

English

Fluent

Danish

Advanced

Work Experience

Senior Content Designer/UX Writer at Peakon

May 1, 2019 - July 31, 2025

Led product terminology research; aligned team on product vision for major strategic change; improved micro-courses user ratings to 95% positive by testing; implemented copy handoff to engineering; matched content design to project needs; launched voice & tone guidelines and content component guide; supported AI-enabled product features.

Inventory Project Assistant at National Trust

January 1, 2012 - December 31, 2012

Catalogued collections; wrote copy for collection highlights website; supported cataloguing projects.

Documentation Officer (Contract) at National Trust

January 1, 2013 - April 30, 2013

Created and maintained documentation for collections; supported project documentation.

Registrar at M+ Museum of Visual Culture

October 1, 2013 - January 31, 2017

Interim collections database management; gathered requirements for data migration and reporting; supported cataloguing and data governance; liaised with curatorial teams.

Content Editor at Peakon

September 1, 2025 - Present

Content editor for product and marketing content; built onboarding flows, error messages, CTAs, and product content; led on content strategy and accessibility initiatives.