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I'm Thivya Easwarakumaran, a design strategist and UX architect with more than 15 years of experience across diverse industries. I specialize in interaction and product design, information architecture, UX research methods, and building scalable design systems. I focus on turning business goals and user needs into intuitive, accessible experiences that drive measurable results. I lead cross-functional teams, mentor designers, and partner with product, engineering, and stakeholders to deliver end-to-end experiences from research to prototyping and validation. I thrive at the intersection of strategy and execution and enjoy solving complex challenges with a human-centered approach.…I'm Thivya Easwarakumaran, a design strategist and UX architect with more than 15 years of experience across diverse industries. I specialize in interaction and product design, information architecture, UX research methods, and building scalable design systems. I focus on turning business goals and user needs into intuitive, accessible experiences that drive measurable results. I lead cross-functional teams, mentor designers, and partner with product, engineering, and stakeholders to deliver end-to-end experiences from research to prototyping and validation. I thrive at the intersection of strategy and execution and enjoy solving complex challenges with a human-centered approach.

Thivya Easwarakumaran

UX Designer, Architect, Product Designer, +2

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I'm Thivya Easwarakumaran, a design strategist and UX architect with more than 15 years of experience across diverse industries. I specialize in interaction and product design, information architecture, UX research methods, and building scalable design systems. I focus on turning business goals and user needs into intuitive, accessible experiences that drive measurable results. I lead cross-functional teams, mentor designers, and partner with product, engineering, and stakeholders to deliver end-to-end experiences from research to prototyping and validation. I thrive at the intersection of strategy and execution and enjoy solving complex challenges with a human-centered approach.…I'm Thivya Easwarakumaran, a design strategist and UX architect with more than 15 years of experience across diverse industries. I specialize in interaction and product design, information architecture, UX research methods, and building scalable design systems. I focus on turning business goals and user needs into intuitive, accessible experiences that drive measurable results. I lead cross-functional teams, mentor designers, and partner with product, engineering, and stakeholders to deliver end-to-end experiences from research to prototyping and validation. I thrive at the intersection of strategy and execution and enjoy solving complex challenges with a human-centered approach.

Available to hire

I’m Thivya Easwarakumaran, a design strategist and UX architect with more than 15 years of experience across diverse industries. I specialize in interaction and product design, information architecture, UX research methods, and building scalable design systems. I focus on turning business goals and user needs into intuitive, accessible experiences that drive measurable results.

I lead cross-functional teams, mentor designers, and partner with product, engineering, and stakeholders to deliver end-to-end experiences from research to prototyping and validation. I thrive at the intersection of strategy and execution and enjoy solving complex challenges with a human-centered approach.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Senior UX Designer at Department of Justice & Community Safety, Victoria

November 1, 2024 - Present

Implementing new UX processes and driving adoption of Pega Cosmos and Constellation in new user-centric applications to automate manual workflows. Partnered with product owners, business analysts, solution architects and Pega architects to determine design solutions. Established style libraries in Figma aligned with Pega Cosmos & Constellation. Created user journeys, flow diagrams, wireframes, and prototypes. Designed responsive screens for web and mobile. Ensured WCAG AA compliance and branding consistency. Conducted peer reviews and trained teams on UI standards.

Senior UX Designer at Australian Digital Health Agency

March 1, 2024 - September 30, 2024

Drove creation of design system libraries in Figma and Material UI. Conducted UX reviews and heuristic evaluations on existing products, with outputs in reports. Performed extensive usability testing with medical practitioners, aged care staff, and carers, synthesizing insights into design strategies. Redesigned applications for improved accessibility and usability. Identified gaps in existing UX processes and established a new workflow with templates for each methodology.

Senior UX Designer at Commonwealth Bank

October 1, 2021 - September 30, 2022

Subject matter expert of Pega UI/UX; collaborated with cross-functional teams to propose design solutions for complex problems. Influenced executive stakeholders on the importance of UXD, branding and consistency. Led UX initiatives in Pega-based applications, ensuring branding and accessibility compliance. Conducted training and workshops on UX principles; mentored designers and interviewed candidates.

Senior UX Designer at Telstra Health

April 1, 2021 - October 31, 2021

Led UX strategy and style standards; designed wireframes and prototypes for healthcare applications. Built component libraries in Axure and Figma to streamline design workflows. Advocated for AA accessibility compliance and responsive design. Engaged in product testing and provided feedback for continuous improvement.

Senior Lead at Commonwealth Bank

February 1, 2020 - April 30, 2021

Subject matter expert of Pega UI/UX; migrated legacy applications to Pega to deliver a unified experience, reducing task time from 2-4 days to about 2 hours. Created strategic changes for the UX team integrating Pega, achieving responsive and accessible designs while maintaining branding. Maintained design libraries and front-end components in Pega; mentored designers and conducted interviews.

UX/UI Architect at Toyota Financial Services

November 1, 2018 - January 31, 2020

Analyzed existing applications and user needs using multiple research methods. Established design standards and implemented branding libraries across brands (Toyota, Lexus, Mazda, Power Alliance). Created user flows, wireframes, and mock-ups. Investigated upcoming programming platform version and proposed improvements; presented to stakeholders and assisted with implementation. Interviewed candidates.

UX Designer at NSW Department of Education

May 1, 2016 - November 30, 2018

Conducted ethnographic interviews and guerrilla testing to digitize manual processes. Created mood boards, personas, and workshops to gather details. Designed wireframes and prototypes; delivered responsive, accessible designs; developed front-end parts of applications; maintained style guides and documentation; helped move users from manual processes to new online applications.

UX Designer at Pearson Education

January 1, 2013 - December 31, 2016

Delivered high-volume design work (50 education portals per year) under Kanban; conducted ethnographic interviews, guerilla testing and workshops; created mock-ups aligned with brand; developed front-end components; conducted accessibility testing; created logos, banners, posters; trained and mentored juniors; interviewed candidates.

UI/UX Designer at Virtusa

January 1, 2010 - December 31, 2013

Conducted research via expert reviews, interviews, surveys and field studies; collaborated with cross-disciplinary teams to conceptualize and develop interactive solutions. Created user journeys, task flows, storyboards, wireframes, mockups and interactive prototypes; developed responsive and accessible interfaces with HTML, CSS, JavaScript and jQuery; created logos and icons; trained juniors and mentored interns.