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I’m a Product Designer with a proven track record of architecting complex end-to-end digital experiences, multimodal interactions, and scalable systems. With deep domain expertise across voice & conversational AI, smart home ecosystems (kitchen, entertainment, and family tech), and growth-focused e-commerce, I bridge complex technical capabilities with intuitive, human-centered product strategy. What differentiates me is my ability to connect high-impact design craft directly to bottom-line business metrics and development efficiency. Whether driving millions in revenue through conversion optimization, designing multimodal AI standards, or engineering scalable design systems that save millions in engineering overhead, I ground every interaction in systematic clarity, data, and WCAG accessibility standards. Industry & Sector Expertise Voice & Multimodal AI: Multimodal interaction (voice/touch), ML-driven pattern analysis, and AI interaction guidelines. Smart Home & Connected Devices: Ecosystem design across smart home, family tech, and entertainment platforms. E-Commerce & Growth UX: Conversion optimization, funnel optimization, and data-driven A/B experimentation. Design Systems & Architecture: Scalable component libraries, interaction standards, and cross-functional design-to-engineering handoffs.…I’m a Product Designer with a proven track record of architecting complex end-to-end digital experiences, multimodal interactions, and scalable systems. With deep domain expertise across voice & conversational AI, smart home ecosystems (kitchen, entertainment, and family tech), and growth-focused e-commerce, I bridge complex technical capabilities with intuitive, human-centered product strategy. What differentiates me is my ability to connect high-impact design craft directly to bottom-line business metrics and development efficiency. Whether driving millions in revenue through conversion optimization, designing multimodal AI standards, or engineering scalable design systems that save millions in engineering overhead, I ground every interaction in systematic clarity, data, and WCAG accessibility standards. Industry & Sector Expertise Voice & Multimodal AI: Multimodal interaction (voice/touch), ML-driven pattern analysis, and AI interaction guidelines. Smart Home & Connected Devices: Ecosystem design across smart home, family tech, and entertainment platforms. E-Commerce & Growth UX: Conversion optimization, funnel optimization, and data-driven A/B experimentation. Design Systems & Architecture: Scalable component libraries, interaction standards, and cross-functional design-to-engineering handoffs.

Thomas Franklin

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I’m a Product Designer with a proven track record of architecting complex end-to-end digital experiences, multimodal interactions, and scalable systems. With deep domain expertise across voice & conversational AI, smart home ecosystems (kitchen, entertainment, and family tech), and growth-focused e-commerce, I bridge complex technical capabilities with intuitive, human-centered product strategy. What differentiates me is my ability to connect high-impact design craft directly to bottom-line business metrics and development efficiency. Whether driving millions in revenue through conversion optimization, designing multimodal AI standards, or engineering scalable design systems that save millions in engineering overhead, I ground every interaction in systematic clarity, data, and WCAG accessibility standards. Industry & Sector Expertise Voice & Multimodal AI: Multimodal interaction (voice/touch), ML-driven pattern analysis, and AI interaction guidelines. Smart Home & Connected Devices: Ecosystem design across smart home, family tech, and entertainment platforms. E-Commerce & Growth UX: Conversion optimization, funnel optimization, and data-driven A/B experimentation. Design Systems & Architecture: Scalable component libraries, interaction standards, and cross-functional design-to-engineering handoffs.…I’m a Product Designer with a proven track record of architecting complex end-to-end digital experiences, multimodal interactions, and scalable systems. With deep domain expertise across voice & conversational AI, smart home ecosystems (kitchen, entertainment, and family tech), and growth-focused e-commerce, I bridge complex technical capabilities with intuitive, human-centered product strategy. What differentiates me is my ability to connect high-impact design craft directly to bottom-line business metrics and development efficiency. Whether driving millions in revenue through conversion optimization, designing multimodal AI standards, or engineering scalable design systems that save millions in engineering overhead, I ground every interaction in systematic clarity, data, and WCAG accessibility standards. Industry & Sector Expertise Voice & Multimodal AI: Multimodal interaction (voice/touch), ML-driven pattern analysis, and AI interaction guidelines. Smart Home & Connected Devices: Ecosystem design across smart home, family tech, and entertainment platforms. E-Commerce & Growth UX: Conversion optimization, funnel optimization, and data-driven A/B experimentation. Design Systems & Architecture: Scalable component libraries, interaction standards, and cross-functional design-to-engineering handoffs.

Available to hire

I’m a Product Designer with a proven track record of architecting complex end-to-end digital experiences, multimodal interactions, and scalable systems. With deep domain expertise across voice & conversational AI, smart home ecosystems (kitchen, entertainment, and family tech), and growth-focused e-commerce, I bridge complex technical capabilities with intuitive, human-centered product strategy.

What differentiates me is my ability to connect high-impact design craft directly to bottom-line business metrics and development efficiency. Whether driving millions in revenue through conversion optimization, designing multimodal AI standards, or engineering scalable design systems that save millions in engineering overhead, I ground every interaction in systematic clarity, data, and WCAG accessibility standards.

Industry & Sector Expertise
Voice & Multimodal AI: Multimodal interaction (voice/touch), ML-driven pattern analysis, and AI interaction guidelines.
Smart Home & Connected Devices: Ecosystem design across smart home, family tech, and entertainment platforms.
E-Commerce & Growth UX: Conversion optimization, funnel optimization, and data-driven A/B experimentation.
Design Systems & Architecture: Scalable component libraries, interaction standards, and cross-functional design-to-engineering handoffs.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Product Designer at Freelance

August 6, 2025 - Present

• Led UX architecture and built a design system for early-stage digital products, using Figma to create scalable component libraries and clear interaction guidelines, which reduced design hand-off time and improved consistency across the product suite • Partnered directly with cross-functional stakeholders and engineering leads to translate ambiguous business goals into intuitive, human-centered product roadmaps. • Redesigned complex enterprise and consumer workflows, conducting rapid generative research and information architecture overhauls to streamline core user journeys.

Product Designer at Amazon Alexa

June 10, 2021 - August 8, 2025

• Drove $6,000,000 in combined annual revenue and optimized purchase completion by 18% by refining Alexa Kitchen experiences and streamlining voice-driven transactions. • Built AI-aligned multimodal standards by rebuilding Alexa's Human Interface Guidelines using ML-driven pattern analysis and internal AI tools, which reduced design inconsistencies across Alexa products by roughly 30% • Saved $3,200,000 in projected development costs by aligning stakeholders through high-fidelity Figma prototypes and a scalable design system, which accelerated development timelines • Embedded AI feasibility checkpoints across Fire TV, Alexa Kids, and Kitchen ecosystems by partnering closely with engineering to validate ML-powered interaction patterns.

Product Designer at Freelance

March 1, 2020 - June 1, 2021

• Delivered $950,000+ in revenue and lifted conversion rates by 35% through data-driven UX redesigns and structured experimentation. • Architected optimized user journeys and robust information architectures that systematically resolved user pain points and drove deeper digital engagement. • Advocated for and implemented comprehensive WCAG accessibility standards across digital platforms, enhancing inclusivity and streamlining design iteration cycles.