Tiana is an experienced content writer with a strong background in creating high-quality, SEO- optimised content across multiple industries for both digital and print platforms. She also has CRM experience in the social casino industry, where her performance earned her a promotion to CRM Coordinator, where she managed customer engagement and retention initiatives.…

Tiana Formosa

Tiana is an experienced content writer with a strong background in creating high-quality, SEO- optimised content across multiple industries for both digital and print platforms. She also has CRM experience in the social casino industry, where her performance earned her a promotion to CRM Coordinator, where she managed customer engagement and retention initiatives.…

Available to hire

Tiana is an experienced content writer with a strong background in creating high-quality, SEO- optimised content across multiple industries for both digital and print platforms. She also has CRM experience in the social casino industry, where her performance earned her a promotion to CRM Coordinator, where she managed customer engagement and retention initiatives.

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Language

English
Fluent

Work Experience

Content Writer / Social Media & CRM at GourmetToday
December 1, 2024 - January 31, 2026
Wrote print and online content for Malta Today group; produced content for various clients in sectors such as gaming, technology, health & beauty; articles included lists, itineraries and in-depth informative pieces; conducted interviews for magazine features and restaurant reviews; published content in GourmetToday and supported production for TV/film elements; managed social media and SEO; coordinated production timelines to ensure on-time distribution.
Commercial Operations Executive / CRM Coordinator at Xcite Ventures Ltd, Malta
August 1, 2022 - May 1, 2023
Executed CRM initiatives to drive customer retention and lead generation. Coordinated end-to-end campaign and customer communications across email, on-site content, and pop-ups. Managed and analysed ATL and BTL campaigns to optimise engagement and results using CRM and marketing platforms such as Optimove, Looker, Jira, Atlassian, Slack, Flows, and an in-house CMS. Supported content creation for email campaigns, landing pages, and on-site messaging. Promoted to CRM Coordinator based on strong performance.
Content Writer / CRM Coordinator / Studio Production Manager at OhMy Malta
August 1, 2022 - May 31, 2024
Wrote print and online content for OhMy Malta; managed social media and CRM operations; led on-site studio production; promoted to CRM Coordinator; coordinated content for emails, popups and landing pages; monitored social media for competitors; edited visuals in Adobe Photoshop; curated social media posts and ensured even, timely distribution across platforms; oversaw daily operations including Slack, Optimove and Flow; ensured production areas operated efficiently.
Content Writer, CRM & Social Media at Malta Today
February 1, 2022 - May 1, 2024
Led or supported production and content creation across social media and editorial channels. Developed and managed strategic content calendars and posting schedules to ensure consistent brand communication. Oversaw end-to-end social media management including community engagement, monitoring and analysing performance, and strengthening brand reputation through proactive community management. Researched and produced high-quality editorial content for both digital and print publications, including long-form and short-form articles, listicles, travel itineraries, and interview-based features. Conducted interviews and transcribed them to transform insights into compelling newspaper and magazine features. Reviewed and edited content for compliance with editorial standards, SEO best practices, brand guidelines, and publication quality requirements.

Education

Professional Diploma at ICE, EQF Level 5, Malta
December 1, 2024 - January 1, 2025
EQF Level 5 at Work s, EQF/MQF level 5, Malta
January 11, 2030 - August 17, 2026
Scripting Course at Scriptwriting Course, Malta
January 11, 2030 - August 17, 2026
Acting for Film & TV at Learning Works, Malta
January 11, 2030 - August 17, 2026
Professional Diploma in Digital Marketing at ICE, EQF Level 5, Malta
February 1, 2024 - July 1, 2024
Chief of Sales at Novic ate Academy, Melbourne
January 11, 2030 - August 17, 2026
at Our Lady of Sion College, Melbourne, Australia
January 11, 2030 - August 17, 2026

Qualifications

Formal graduation certificate (acting/script-related course)
December 1, 2024 - January 1, 2025
Formal graduation certificate (digital marketing-related course)
February 1, 2024 - July 1, 2024

Industry Experience

Media & Entertainment, Travel & Hospitality, Professional Services, Education