Hi, I’m Alvi Melchor Angling, a seasoned remote operations and customer-support professional with a proven track record of leading large teams, improving processes, and delivering reliable tech support and AI data labeling outcomes. I’ve managed 200+ agents, conducted video briefings, and performed quality audits to ensure consistent performance and customer satisfaction. I’m passionate about AI learning systems and data labeling accuracy, and I excel at balancing multiple tickets, coordinating cross-functional teams, and maintaining a friendly, professional customer experience across email and chat channels. I’m seeking new opportunities to contribute to teams that value leadership, quality assurance, and scalable support.

Alvi Melchor Angling

Hi, I’m Alvi Melchor Angling, a seasoned remote operations and customer-support professional with a proven track record of leading large teams, improving processes, and delivering reliable tech support and AI data labeling outcomes. I’ve managed 200+ agents, conducted video briefings, and performed quality audits to ensure consistent performance and customer satisfaction. I’m passionate about AI learning systems and data labeling accuracy, and I excel at balancing multiple tickets, coordinating cross-functional teams, and maintaining a friendly, professional customer experience across email and chat channels. I’m seeking new opportunities to contribute to teams that value leadership, quality assurance, and scalable support.

Available to hire

Hi, I’m Alvi Melchor Angling, a seasoned remote operations and customer-support professional with a proven track record of leading large teams, improving processes, and delivering reliable tech support and AI data labeling outcomes.

I’ve managed 200+ agents, conducted video briefings, and performed quality audits to ensure consistent performance and customer satisfaction. I’m passionate about AI learning systems and data labeling accuracy, and I excel at balancing multiple tickets, coordinating cross-functional teams, and maintaining a friendly, professional customer experience across email and chat channels. I’m seeking new opportunities to contribute to teams that value leadership, quality assurance, and scalable support.

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Experience Level

Expert
Expert

Language

English
Fluent
Tagalog
Fluent

Work Experience

Team Leader / Admin at Scale AI / Remotasks (Remote)
February 1, 2023 - November 8, 2025
Led a team of 200+ agents, conducted video briefings, performed quality audits, and delivered tech support for phone, internet, and cable services to US clients; maintained smooth customer experiences and resolved complex issues using Zendesk, Gorgias, and Shopify workflows.
Remote Agent / Team Lead at Remotasks (Scale AI) – Remote
December 31, 2022 - December 31, 2022
Managed remote data labeling tasks, facilitated onboarding and training, and supported multiple client projects with adaptability and proactive problem-solving.
Customer Support Lead at Peak Support – Public Rec (Remote)
December 31, 2021 - December 31, 2021
Led inbound customer support operations, handled orders and upsells, resolved inquiries, and maintained high customer satisfaction.
Customer Support / QA Specialist at Focus Direct Inc. – BH Cosmetics (Bacolod)
January 31, 2018 - January 31, 2018
Provided customer service support, contributed to image/UI tasks, and performed quality checks to boost productivity and accuracy.
Customer Support / QA Specialist at Focus Direct Inc. – The Neat Company (Bacolod)
December 31, 2019 - December 31, 2019
Managed customer queries, coordinated with cross-functional teams, and conducted QA audits to improve processes.
Tech Support Representative at IQOR – 1-800-Flowers (Talisa & Bacolod)
January 31, 2018 - January 31, 2018
Managed inbound calls for orders and product upsell; provided phone, internet, and cable tech support to U.S. clients; supported multiple product lines and service issues.

Education

Bachelor of Science in Information Technology at West Negros University, Bacolod City
June 6, 2011 - December 15, 2011

Qualifications

Certified Focus Achiever
January 11, 2030 - November 8, 2025

Industry Experience

Professional Services, Media & Entertainment, Software & Internet, Telecommunications, Other