Senior Product & Service Designer with 6+ years of experience architecting scalable UX for complex enterprise SaaS, GovTech, and international platforms. I lead end-to-end product design from concept to launch, turning complex system architectures into intuitive experiences that improve operational efficiency. I’m skilled at aligning stakeholders and cross-functional teams through research, workshops, prototyping, and delivery—thriving in both fast-paced startups and high-stakes consulting environments. I also specialize in translating complex requirements (including sensitive use cases) into secure, scalable UX flows and practical service experiences.

TING-JHEN YANG

Senior Product & Service Designer with 6+ years of experience architecting scalable UX for complex enterprise SaaS, GovTech, and international platforms. I lead end-to-end product design from concept to launch, turning complex system architectures into intuitive experiences that improve operational efficiency. I’m skilled at aligning stakeholders and cross-functional teams through research, workshops, prototyping, and delivery—thriving in both fast-paced startups and high-stakes consulting environments. I also specialize in translating complex requirements (including sensitive use cases) into secure, scalable UX flows and practical service experiences.

Available to hire

Senior Product & Service Designer with 6+ years of experience architecting scalable UX for complex enterprise SaaS, GovTech, and international platforms. I lead end-to-end product design from concept to launch, turning complex system architectures into intuitive experiences that improve operational efficiency.

I’m skilled at aligning stakeholders and cross-functional teams through research, workshops, prototyping, and delivery—thriving in both fast-paced startups and high-stakes consulting environments. I also specialize in translating complex requirements (including sensitive use cases) into secure, scalable UX flows and practical service experiences.

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Language

English
Fluent
Finnish
Beginner
Japanese
Beginner
Chinese
Fluent

Work Experience

Senior Analyst (Interaction & Product Designer) at Accenture
October 1, 2022 - May 1, 2025
Led end-to-end design strategy for complex enterprise and GovTech projects, facilitating co-creation workshops with cross-functional partners and engineering leads to align requirements across product development stages. Re-engineered information architectures to resolve legacy friction and improve operational efficiency across 5+ cross-functional business units. Delivered full-lifecycle workstreams from research to launch, including a conversation-driven MVP for a global NGO and secure mental health resource UX flows based on psychological protocols. Integrated scalable UX flows for international markets, supporting complex workforce and vessel management systems for a UAE energy company serving 10+ operational roles to optimize logistics workflows.
Service & UX/UI Designer at Vediafi Oy
January 1, 2019 - July 1, 2022
Owned full-lifecycle product design for a logistics SaaS platform, translating complex information architecture into enterprise dashboards and multi-platform experiences adopted from concept to launch. Engineered scalable system logic and reusable UI patterns for operational tools, including border crossing logistics and fleet management platforms to improve data visualization and workflow efficiency. Synthesized feedback across management, field users, and development teams to turn intricate operational requirements into actionable designs, including an international shipping service app for tourist-focused retail. Tailored scalable design architectures across multiple logistics sectors while balancing distinct stakeholder needs (government, logistics providers, and end-users).

Education

Master of Arts (Collaborative & Industrial Design) at Aalto University
September 1, 2016 - June 1, 2020

Qualifications

Salesforce Certified AI Associate
January 1, 2024 - August 22, 2026
Google Prompting Essentials
January 1, 2025 - August 22, 2026

Industry Experience

Software & Internet, Government, Healthcare, Transportation & Logistics, Professional Services, Education