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I've worked in the e-commerce space remotely for the past 14 years. Specifically I handled operations, inventory, logistics, and customer service. My role with my previous company evolved over time since I began with the company when it started. I am a quick learner, can adapt to new processes with ease, and I am highly experienced in multi-tasking. I enjoy working collaboratively and individually. I am self motivated and care deeply about performance and efficiency.…I've worked in the e-commerce space remotely for the past 14 years. Specifically I handled operations, inventory, logistics, and customer service. My role with my previous company evolved over time since I began with the company when it started. I am a quick learner, can adapt to new processes with ease, and I am highly experienced in multi-tasking. I enjoy working collaboratively and individually. I am self motivated and care deeply about performance and efficiency.

Tina McCourtney

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I've worked in the e-commerce space remotely for the past 14 years. Specifically I handled operations, inventory, logistics, and customer service. My role with my previous company evolved over time since I began with the company when it started. I am a quick learner, can adapt to new processes with ease, and I am highly experienced in multi-tasking. I enjoy working collaboratively and individually. I am self motivated and care deeply about performance and efficiency.…I've worked in the e-commerce space remotely for the past 14 years. Specifically I handled operations, inventory, logistics, and customer service. My role with my previous company evolved over time since I began with the company when it started. I am a quick learner, can adapt to new processes with ease, and I am highly experienced in multi-tasking. I enjoy working collaboratively and individually. I am self motivated and care deeply about performance and efficiency.

Available to hire

I’ve worked in the e-commerce space remotely for the past 14 years. Specifically I handled operations, inventory, logistics, and customer service. My role with my previous company evolved over time since I began with the company when it started. I am a quick learner, can adapt to new processes with ease, and I am highly experienced in multi-tasking. I enjoy working collaboratively and individually. I am self motivated and care deeply about performance and efficiency.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

E-commerce Operations and Customer Service at Phalanx Athletics

October 1, 2012 - February 1, 2026

Remote e-commerce role supporting a Shopify-based sports apparel business. Manage Shopify product listings, SKUs, and barcodes to keep online store and 3PL fulfillment consistent. Resolve address issues, payment holds, and fraud detection; coordinate with the 3PL team in Shiphero to address order, stock, and return issues. Create and manage purchase orders to ensure accurate, on-time inbounding. Track inventory movements and reporting using Fabrikator and maintain inventory levels to avoid stockouts. Handle customer inquiries via Delightchat across email and social channels and monitor customer reviews for improvements. Process returns and exchanges using Loop Returns, produce logistics spending breakdowns for the finance team, and manage sponsored athlete ordering with an athlete database. Communicate with the team via Slack and track projects using Asana.

Staff Geologist at URS Corporation

February 1, 2008 - October 1, 2012

Conducted soil and groundwater sampling and analysis and performed vapor probe installation. Oversaw well development and produced cross sections, contour maps, Excel tables, and graphs. Assisted with report writing and document preparation.