Available to hire
As the founder of Fazio Productions, I tailor my vocal tone and storytelling to diverse audiences, delivering explainers, narration, and eLearning content. I bring a friendly, engaging approach to every project and design experiences that educate, inform, and inspire.
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Senior Resolution Specialist - Resource Line at UnitedHealthcare
June 1, 2021 - November 5, 2025Function as a Subject Matter Expert; Train and mentor new team members; Provide assistance with engagement, informativeness, empowerment, and pleasantness; Handle escalated calls; Manage assigned inventory; Take ownership of issues with follow-through until completion.
Client Service Specialist – Client Service Operations E-mail Team at UnitedHealthcare
May 1, 2021 - May 1, 2021Handled e-mail inquiries of varying complexity (Eligibility, Billing, Simple and Complex Claims and Benefits Analysis). Wrote clear, courteous, detailed, and concise responses; Created job aids; Co-created a business plan for Claims Refresher Training; Provided one of the voices for Brain Shark.
Subject Matter Expert at UnitedHealthcare
December 1, 2019 - December 1, 2019Functioned as a Subject Matter Expert; Provided assistance with engagement, informativeness, empowerment, and pleasantness; Handled escalated calls; Reprocessed claims.
COMMITMENT FULFILLMENT TEAM / BENEFIT ADVOCATE at UnitedHealthcare
July 1, 2017 - July 1, 2017Selected for pilot program; Managed issues; Owned commitments until completion; Provided timely follow-ups and resolutions; Became proficient in Coordination of Benefits as the team focused on COB issues.
PRESIDENT/OWNER at Fazio Productions
October 1, 1985 - November 5, 2025Adapt vocal tone and style to match audiences; Use voice to stand out and encourage listening; Maintain a 5/5-star rating with clients; Work includes explainer videos, narration, and eLearning courses.
STORE MANAGER at Diamond Wireless
February 1, 2014 - February 1, 2014Oversaw day-to-day operations; Emphasized training and staff development to exceed sales goals; Scheduling; Inventory management; Sales tracking; Assisted escalated customers.
CUSTOMER CARE / RETAIL SALES REPRESENTATIVE at Verizon Wireless
July 1, 2013 - July 1, 2013Functioned as a Subject Matter Expert for data devices; Trained customers and assisted with device setup; Met and exceeded sales goals; Learning Champion of location.
DIRECTOR OF MARKETING at Doran and Murphy, PLLC
October 1, 2007 - October 1, 2007Managed multi-state marketing campaigns; Ensured compliance with Federal and State marketing rules and ethics codes; Public relations; Event planning; Creation of marketing materials; On-site IT management.
MARKETING / INFORMATION TECHNOLOGY MANAGER at Western Division Federal Credit Union
October 1, 2004 - October 1, 2004Restructured marketing campaigns to increase revenue; Generated annual marketing budgets; Created reports; Trained staff and members; Restructured IT structure and oversaw website redesign.
DIRECTOR OF PUBLIC RELATIONS at BuffNET
December 1, 2001 - December 1, 2001Created advertisements and press releases; Conducted community internet training seminars; Spokesperson for media inquiries; Co-created and hosted talk radio show to educate listeners about the internet; Authored manuals and policies; Managed customer service database.
Education
Bachelor of Arts Degree in Communications at State University of New York College at Buffalo
January 11, 2030 - January 1, 1992Qualifications
Industry Experience
Media & Entertainment, Professional Services, Healthcare, Education, Retail, Software & Internet
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
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