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Hi, I’m Antonio Lake. I’m a customer-centric call center professional with over 8 years of experience in resolving customer concerns and inquiries, consistently exceeding targets. I pride myself on swift issue resolution, accurately documenting call details, and helping clients with relevant information to retain them. I bring a high-energy attitude, strong problem-solving skills, and a knack for collaborating with teams across departments. I’m comfortable with inbound and outbound calling, data evaluation, and using Salesforce, Oracle, and other platforms to support customers and improve processes.…Hi, I’m Antonio Lake. I’m a customer-centric call center professional with over 8 years of experience in resolving customer concerns and inquiries, consistently exceeding targets. I pride myself on swift issue resolution, accurately documenting call details, and helping clients with relevant information to retain them. I bring a high-energy attitude, strong problem-solving skills, and a knack for collaborating with teams across departments. I’m comfortable with inbound and outbound calling, data evaluation, and using Salesforce, Oracle, and other platforms to support customers and improve processes.

Antonio Lake

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Hi, I’m Antonio Lake. I’m a customer-centric call center professional with over 8 years of experience in resolving customer concerns and inquiries, consistently exceeding targets. I pride myself on swift issue resolution, accurately documenting call details, and helping clients with relevant information to retain them. I bring a high-energy attitude, strong problem-solving skills, and a knack for collaborating with teams across departments. I’m comfortable with inbound and outbound calling, data evaluation, and using Salesforce, Oracle, and other platforms to support customers and improve processes.…Hi, I’m Antonio Lake. I’m a customer-centric call center professional with over 8 years of experience in resolving customer concerns and inquiries, consistently exceeding targets. I pride myself on swift issue resolution, accurately documenting call details, and helping clients with relevant information to retain them. I bring a high-energy attitude, strong problem-solving skills, and a knack for collaborating with teams across departments. I’m comfortable with inbound and outbound calling, data evaluation, and using Salesforce, Oracle, and other platforms to support customers and improve processes.

Available to hire

Hi, I’m Antonio Lake. I’m a customer-centric call center professional with over 8 years of experience in resolving customer concerns and inquiries, consistently exceeding targets. I pride myself on swift issue resolution, accurately documenting call details, and helping clients with relevant information to retain them.

I bring a high-energy attitude, strong problem-solving skills, and a knack for collaborating with teams across departments. I’m comfortable with inbound and outbound calling, data evaluation, and using Salesforce, Oracle, and other platforms to support customers and improve processes.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Customer Service Representative at Concentrix

December 1, 2024 - November 21, 2025

Speaking to Pearson site users about login and test assignments, assisting with submitting documents after testing, guiding teachers through the National Board certification process, helping with NBPTS site navigation, and supporting ACUPLACER site users. Also handled book purchases via Oracle and conducted case research using Salesforce.

Internet Response Expert at LQ Digital

November 1, 2024 - November 1, 2024

Reached out to leads regarding interest in products, scheduled callbacks, and transferred leads to specialists. Notated interaction details and moved opportunities forward.

Contracted Customer Service at Aston Carter / TekSystems

February 20, 2024 - February 20, 2024

Assisted Pennsylvania residents with health insurance enrollment via Pennie, performed plan shopping, explained contract details, and supported tech tasks such as password resets.

Internet Response Expert at Omni Interactions

July 1, 2022 - July 1, 2022

Assisted clients with orders on wine.com (ordering, refunds, locating orders), communicated with FedEx for updates, and supported vaccine scheduling via Walgreens system.

Participant Service Representative at Tactis LLC

July 1, 2022 - November 21, 2025

Assisted government employees with retirement benefits plans (account setup, troubleshooting, loans, withdrawals, beneficiary setup, MFA).

Data Entry Service Rep at S&P

October 1, 2021 - October 1, 2021

Organized PPP loan data, verified borrower wages per SBA guidelines, and provided loan status updates and forgiveness information.

Shift Leader / Manager at Smoothie King

October 1, 2020 - October 1, 2020

Led shift operations, positioned staff effectively, and ensured standards and cleanliness across the operation.

Stocking Associate at O'Reilly Auto Parts Distribution Center

February 1, 2020 - February 1, 2020

Inspected received items, moved inventory, maintained a clean and safe workspace, and arranged stock on shelves.

Warehouse Associate at Randstad / Pratt / UPS / Sanofi; XPO Logistics

March 1, 2019 - March 1, 2019

Operated cherry picker for order fulfillment, shipped and sanitized duties, unloaded trucks, and updated inventory records.

Warehouse Associate at Adecco / CSM Bakery Solutions

January 1, 2018 - January 1, 2018

Moved boxes, performed sanitation on production lines, used pallet jacks, identified safety hazards, and assisted with loading shipments.

Home Caregiver at Open Systems Healthcare

May 1, 2017 - May 1, 2017

Followed care plans to administer medications, built strong rapport with clients, transported clients to appointments, and supported activities of daily living.

Crew Member at Smoothie King

October 1, 2015 - October 1, 2015

Prepared smoothies, entered orders, upheld productivity and quality standards, and managed sanitation tasks.

Sales Associate at Party City

March 1, 2015 - March 1, 2015

Provided product consultations, assisted customers, managed inventory, and set up merchandising displays.

Customer Service / Tech Support Representative at AT&T

May 1, 2014 - May 1, 2014

Handled high-volume customer inquiries, reviewed bills, arranged payments, and upsold U-verse products.

Deployment Technician 1 at First Data / TASQ

November 1, 2012 - November 1, 2012

Technical employment role focusing on packing and shipping of credit card terminals, inventory control, and purchase orders.