Hi there! I’m passionate about content creation, editing, and visual design. I’ve been developing my skills in this field since my academic years and have continued refining them professionally after graduation. I enjoy collaborating with teams and turning creative ideas into practical, impactful solutions. I bring experience across customer service, teaching, content moderation, and virtual assistance, which has strengthened my communication and adaptability in diverse work environments. I’m proficient in tools such as Google Workspace, Canva, CapCut, Notion, Airtable, Slack, Miro, Buffer, Later, Hootsuite, Trello, and Calendly. I’m committed to strong time management, continuous learning, and contributing positively to both team dynamics and overall company success.

Ma. Tresha Fatima Alcover

Hi there! I’m passionate about content creation, editing, and visual design. I’ve been developing my skills in this field since my academic years and have continued refining them professionally after graduation. I enjoy collaborating with teams and turning creative ideas into practical, impactful solutions. I bring experience across customer service, teaching, content moderation, and virtual assistance, which has strengthened my communication and adaptability in diverse work environments. I’m proficient in tools such as Google Workspace, Canva, CapCut, Notion, Airtable, Slack, Miro, Buffer, Later, Hootsuite, Trello, and Calendly. I’m committed to strong time management, continuous learning, and contributing positively to both team dynamics and overall company success.

Available to hire

Hi there! I’m passionate about content creation, editing, and visual design. I’ve been developing my skills in this field since my academic years and have continued refining them professionally after graduation. I enjoy collaborating with teams and turning creative ideas into practical, impactful solutions.

I bring experience across customer service, teaching, content moderation, and virtual assistance, which has strengthened my communication and adaptability in diverse work environments. I’m proficient in tools such as Google Workspace, Canva, CapCut, Notion, Airtable, Slack, Miro, Buffer, Later, Hootsuite, Trello, and Calendly.

I’m committed to strong time management, continuous learning, and contributing positively to both team dynamics and overall company success.

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Skills

Experience Level

Expert

Language

English
Advanced

Work Experience

Customer Service Representative at Foundever
August 1, 2023 - October 31, 2023
Handled customer inquiries for health care accounts; provided service via phone and chat; contributed to issue resolution and customer satisfaction.
Teacher for Japanese Students at IntoTouch CX
February 1, 2024 - February 14, 2024
Taught or supported students learning Japanese; contract role.
Email Support Specialist at Alorica
July 1, 2024 - January 31, 2025
Delivered email-based support for health care accounts; managed inquiries and escalations.
Content Moderation Specialist at Donverse
January 1, 2026 - April 30, 2026
Moderated user-generated content for a social media application; enforced policies.
Virtual Assistant at Donverse
January 1, 2026 - April 20, 2026
Provided all-around virtual assistance; scheduling, communication, and admin tasks.
Blended Account Specialist at Cebu Telenet Corp.
March 1, 2022 - June 1, 2022
Managed blended voice and chat accounts; provided customer support.

Education

Elementary School at Guadalupe Elementary School
January 1, 2008 - January 1, 2014
High School at Ramon Duterte Memorial National High School
January 1, 2017 - January 1, 2018
Undergraduate Studies at Cebu Institute of Technology University
January 1, 2014 - January 1, 2017
Senior High School HUMSS at Asian Institute of Computer Studies - Cebu
January 1, 2018 - January 1, 2020
Bachelor of Early Childhood Education at Cebu Technological University - Main Campus
January 1, 2021 - January 1, 2025

Qualifications

Mental Health: Psychological Manipulation
April 1, 2024 - April 20, 2026
Student-Teachers’ Congress
February 1, 2025 - April 20, 2026
Teaching the Smartphone Generation
January 1, 2025 - April 20, 2026
Storytelling in ECES Seminar Workshop
April 1, 2023 - April 20, 2026
Orthopedic Emergencies - Assessment and Management for Emergency Pre-Hospital Care Providers
January 1, 2021 - April 20, 2026

Industry Experience

Education, Professional Services, Software & Internet, Media & Entertainment, Healthcare