Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Language
English
Advanced
Work Experience
Customer Service Representative at Foundever
August 1, 2023 - October 31, 2023Handled customer inquiries for health care accounts; provided service via phone and chat; contributed to issue resolution and customer satisfaction.
Teacher for Japanese Students at IntoTouch CX
February 1, 2024 - February 14, 2024Taught or supported students learning Japanese; contract role.
Email Support Specialist at Alorica
July 1, 2024 - January 31, 2025Delivered email-based support for health care accounts; managed inquiries and escalations.
Content Moderation Specialist at Donverse
January 1, 2026 - April 30, 2026Moderated user-generated content for a social media application; enforced policies.
Virtual Assistant at Donverse
January 1, 2026 - April 20, 2026Provided all-around virtual assistance; scheduling, communication, and admin tasks.
Blended Account Specialist at Cebu Telenet Corp.
March 1, 2022 - June 1, 2022Managed blended voice and chat accounts; provided customer support.
Senator of Supreme Student Council at Asian Institute of Computer Studies - Cebu
January 1, 2019 - January 1, 2020Led student activities and represented the student body; helped organize events.
2nd Year Representative at Future E C E Council - CTU Main Campus
January 1, 2022 - January 1, 2023Represented 2nd year EC students; contributed to council initiatives.
Volunteer at Philippine Red Cross – Cebu Chapter
January 1, 2020 - January 1, 2021Disaster Management Services Volunteer; supported community relief efforts.
All-Around Virtual Assistant at Cebu Telenet Corp
March 1, 2022 - June 1, 2022Administrative support; managed calls and chats.
Email Support / ESL Tutor at SVCS Inc. / Global Language Center
February 1, 2024 - February 15, 2024Provided email support for healthcare accounts; taught English as a second language.
Education
Elementary School at Guadalupe Elementary School
January 1, 2008 - January 1, 2014High School at Ramon Duterte Memorial National High School
January 1, 2017 - January 1, 2018Undergraduate Studies at Cebu Institute of Technology University
January 1, 2014 - January 1, 2017Senior High School HUMSS at Asian Institute of Computer Studies - Cebu
January 1, 2018 - January 1, 2020Bachelor of Early Childhood Education at Cebu Technological University - Main Campus
January 1, 2021 - January 1, 2025 at Gualdupe Elementary School
January 1, 2008 - January 1, 2014 at Cebu Institute of Technology University
January 1, 2014 - January 1, 2017Bachelor of Early Childhood Education at Cebu Technological University - Main Campus
January 1, 2021 - January 1, 2025Qualifications
Mental Health: Psychological Manipulation
April 1, 2024 - April 20, 2026Student-Teachers’ Congress
February 1, 2025 - April 20, 2026Teaching the Smartphone Generation
January 1, 2025 - April 20, 2026Storytelling in ECES Seminar Workshop
April 1, 2023 - April 20, 2026Orthopedic Emergencies - Assessment and Management for Emergency Pre-Hospital Care Providers
January 1, 2021 - April 20, 2026Industry Experience
Education, Professional Services, Software & Internet, Media & Entertainment, Healthcare, Non-Profit Organization
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
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