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I am a Customer Success and Support Specialist with extensive experience across SMB and multinational enterprise accounts, specializing in customer support, client relationships, and project management. I have a proven track record in delivering marketing solutions and SaaS-based services, and I excel at building collaborative relationships with stakeholders while driving process improvements that boost efficiency and outcomes. I’m personable, enthusiastic, and deeply focused on customer value. I’m open to on-site, remote, or relocating as needed, and I bring strong communication, problem-solving, and leadership skills to guide new and existing customers through onboarding, adoption, and ongoing success with HubSpot and other platforms.…I am a Customer Success and Support Specialist with extensive experience across SMB and multinational enterprise accounts, specializing in customer support, client relationships, and project management. I have a proven track record in delivering marketing solutions and SaaS-based services, and I excel at building collaborative relationships with stakeholders while driving process improvements that boost efficiency and outcomes. I’m personable, enthusiastic, and deeply focused on customer value. I’m open to on-site, remote, or relocating as needed, and I bring strong communication, problem-solving, and leadership skills to guide new and existing customers through onboarding, adoption, and ongoing success with HubSpot and other platforms.

Patricia Delbaere

Project Manager, Digital Marketer, Content Creator, +4

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I am a Customer Success and Support Specialist with extensive experience across SMB and multinational enterprise accounts, specializing in customer support, client relationships, and project management. I have a proven track record in delivering marketing solutions and SaaS-based services, and I excel at building collaborative relationships with stakeholders while driving process improvements that boost efficiency and outcomes. I’m personable, enthusiastic, and deeply focused on customer value. I’m open to on-site, remote, or relocating as needed, and I bring strong communication, problem-solving, and leadership skills to guide new and existing customers through onboarding, adoption, and ongoing success with HubSpot and other platforms.…I am a Customer Success and Support Specialist with extensive experience across SMB and multinational enterprise accounts, specializing in customer support, client relationships, and project management. I have a proven track record in delivering marketing solutions and SaaS-based services, and I excel at building collaborative relationships with stakeholders while driving process improvements that boost efficiency and outcomes. I’m personable, enthusiastic, and deeply focused on customer value. I’m open to on-site, remote, or relocating as needed, and I bring strong communication, problem-solving, and leadership skills to guide new and existing customers through onboarding, adoption, and ongoing success with HubSpot and other platforms.

Available to hire

I am a Customer Success and Support Specialist with extensive experience across SMB and multinational enterprise accounts, specializing in customer support, client relationships, and project management. I have a proven track record in delivering marketing solutions and SaaS-based services, and I excel at building collaborative relationships with stakeholders while driving process improvements that boost efficiency and outcomes.

I’m personable, enthusiastic, and deeply focused on customer value. I’m open to on-site, remote, or relocating as needed, and I bring strong communication, problem-solving, and leadership skills to guide new and existing customers through onboarding, adoption, and ongoing success with HubSpot and other platforms.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Customer Success and Support Specialist at HubSpot

April 1, 2019 - Present

Trusted advisor for HubSpot’s customers, helping them maximize the value of their HubSpot products and ensuring satisfaction. Responsibilities include assisting with product features, resolving technical issues, maintaining a knowledge base, guiding onboarding, relationship management, upselling, monitoring customer satisfaction, representing customer needs, increasing account value, and conducting quarterly business reviews for enterprise customers.

Project Coordinator at Jupiter Prestige Group / Coles

April 30, 2019 - July 28, 2025

Coordinated Coles grocery and liquor packaging artwork approval lifecycle, providing client service, daily status updates, and managing critical timelines. Managed stakeholder feedback and approvals on the Opal BPM SaaS CRM. Worked closely with artwork studio to ensure deadlines and escalated issues. Supported account managers.

Communications Coordinator at AKQA Media

May 31, 2016 - July 28, 2025

Coordinated multi-platform media planning and buying campaigns for various clients including MYOB, Crazy John's, Australian International Motor Show, and others, assisting across client accounts.

Corporate Client Consultant at Bauer Media

January 31, 2014 - July 28, 2025

Managed corporate client advertising conceptualization and approvals for Bauer Media magazines while working to weekly deadlines. Collaborated with graphic designers and sales representatives. Managed corporate clients including Shannons, Komatsu, Kobelco, Hyundai, Volvo, Jayco, and John Deere.

Team Lead & Senior Customer Success Manager at HubSpot

August 1, 2023 - Present

Lead customer success and support for HubSpot's customers, maximize value of HubSpot products, onboard new customers, resolve issues, build relationships, identify upsell opportunities, monitor satisfaction and churn risk, feed back to product teams, and guide ROI-focused enterprise engagements.

Account Manager at Jupiter Prestige Group / Coles

May 1, 2016 - April 1, 2019

Managed Coles grocery & liquor packaging artwork workflow; provided client service; daily artwork status updates and managed timelines; coordinated stakeholder feedback and approvals via Opal BPM; collaborated with JPG artwork studio; supported JPG account managers.

Team Manager at Bauer Media

January 1, 2012 - April 1, 2013

Led Bauer Media teams and campaigns, overseeing client service and advertising concepts and workflow.

Corporate Client Consultant at Bauer Media

January 1, 2012 - January 1, 2014

Managed corporate client advertising concepts and approvals for Bauer Media magazines and campaigns.

Communications Coordinator at AKQA Media

February 1, 2014 - May 1, 2016

Coordinated multi-platform media planning and buying campaigns across various accounts, supporting campaigns for clients such as MYOB, Crazy John's, Australian International Motor Show, Rentokil, Vita Australia, and others.

Project Coordinator at Jupiter Prestige Group / Coles

May 1, 2016 - April 1, 2019

Coordinated Coles grocery & liquor packaging artwork workflow, provided client service, daily artwork status updates, and managed critical timelines; managed artwork feedback/approvals via Opal BPM and collaborated with JPG's artwork studio; supported JPG account managers and maintained stakeholder communication.