Troyan Chaney

Streamlined workflows across 14 Government Furnished Equipment (GFE) systems and coordinated with cross-functional teams, improving operational efficiency and delivery accuracy by 15%.

Promoted within three months to manage front-facing operations for a luxury high-rise serving 500+ residents. Led a team of concierge staff across multiple shifts, ensuring exceptional service quality and resolving resident concerns.

Rapidly iterated prototypes for cybersecurity simulation in Figma to integrate improvements with the user experience and developed UX recommendations. Led requirements gathering, user research, and usability testing with internal clients, refining designs based on feedback and boosting NPS by 64%. Collaborated with engineers, product managers, and stakeholders in Agile sprints to stay on track with project scope and brainstorm creative solutions. Managed three concurrent projects in a team of three, leading ideation activities within the defined scope. Championed user-centered design in a DoD environment by presenting research findings to stakeholders and leadership within a DoD audience.