Available to hire
I am a CRM marketing and revenue operations professional with experience across technology, hospitality, customer success, and online reputation management. I enjoy improving customer journeys through data, automation, email marketing, and thoughtful communication. My background includes managing HubSpot systems, creating workflows and reports, running CRM campaigns, monitoring customer feedback, and collaborating with sales, customer experience, and finance teams.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
French
Intermediate
Italian
Beginner
Spanish; Castilian
Beginner
Greek, Modern
Fluent
Dutch
Beginner
Work Experience
CRM Revenue Operations Specialist at Yodeck
April 1, 2025 - February 1, 2026Maintained and enriched CRM records, automated workflows and audits using HubSpot Operations Hub and related tools, and supported data quality across revenue operations teams. Served as a HubSpot super administrator, managed connected tools, and created workflows, lists, and reports for the sales team.
Revenue Operations (RevOps) Associate at Yodeck
April 1, 2025 - PresentData Management & Automation: Maintain and enrich CRM records; automate workflows and audits using HubSpot Ops Hub, Koalify, and other tools. System Oversight: Super Admin for HubSpot; manage connected tools, ensure data quality, and scale operations across RevOps teams.
Revenue Operations (RevOps) Associate at Yodeck
April 1, 2025 - PresentManage data and automate CRM workflows using HubSpot Ops Hub, Koalify, and other tools. Super Admin for HubSpot managing connected tools, ensuring data quality and scaling operations across RevOps teams.
CRM & Customer Success Executive at Inteliqua
July 31, 2024 - July 31, 2025Plan, execute and evaluate CRM marketing campaigns (SMS/Viber/Email/Push etc messages). Evaluate results and calculate ROI. Create & execute online surveys. Participate in forming and developing analyses and proposals. Accounts management & customer support.
CRM & Customer Success Executive at Inteliqua
July 31, 2024 - July 31, 2025Planned, executed, and evaluated CRM marketing campaigns including SMS, Viber, Email, and Push messages. Created and executed online surveys, analyzed results, calculated ROI, and supported accounts management and customer support.
Community Management & CRM at Blueground
March 31, 2024 - July 31, 2025Customer Reviews Management, e-mail marketing, building and sending Newsletters (Salesforce Pardot, WordPress), run campaigns to boost overall rating of review sites. Manage Blueground's reputation across various online review platforms (Google Business, Yelp, Trustpilot). Capture customer insights and communicate feedback to Sales, CX, and Finance teams to optimize processes and service. Apply metrics to identify and propose solutions to customer challenges.
Community Management & CRM at Blueground
March 31, 2024 - July 31, 2025Managed customer reviews and email marketing using Salesforce Pardot and WordPress. Ran campaigns to boost overall ratings on multiple review platforms. Captured customer insights and communicated feedback to optimize sales, CX, and finance processes.
Customer Success & CRM Marketing Executive at Inteliqua
March 1, 2024 - July 1, 2024Managed customer accounts and provided customer support while contributing to analyses and business proposals. Planned, executed, and evaluated CRM marketing campaigns and calculated campaign return on investment.
Online Reputation Management & CRM Marketing Specialist at Blueground
November 1, 2021 - March 1, 2024Managed customer reviews and online reputation across Google Business, Yelp, Trustpilot, and other platforms. Built and sent newsletters using Salesforce Pardot and WordPress, ran campaigns to improve review ratings, captured customer insights, and communicated feedback to Sales, Customer Experience, and Finance teams.
Front & Back Office at Costa Navarino-Marriott International at the Mouratoglou Academy
August 31, 2021 - July 31, 2025Handled tennis reservations, emails, phone calls, and payments using Aphrodite System. Managed reception and shop services, coordinated transfers, provided secretarial support, interdepartmental communication, customer service via phone, emails and chat, report cases using GXP, and handled room service charges using Micros.
Front & Back Office at Costa Navarino-Marriott International - Mouratoglou Academy
August 31, 2021 - July 31, 2025Handled tennis reservations, emails, phone calls, and payment processing using Aphrodite system. Provided guest services at reception and shop, and coordinated guest transfers. Supported hotel reception and operations including task tracking and customer service via multiple channels.
Events & Front Office Assistant / Guest Service Center Specialist at Costa Navarino - Marriott International, Mouratoglou Academy
June 1, 2021 - August 1, 2021Handled tennis reservations, email and phone enquiries, payments, reception and shop services, and transfer coordination. Supported hotel operations through secretarial work, interdepartmental communication, task tracking, customer service, chat and call processing. Used GXP for case reporting and Micros for room service charges.
Representative at Teleperformance
September 30, 2020 - July 31, 2025Provided secretarial support to reception and hotel operations coordination. Managed interdepartmental communication, task records, customer service, call processing, emails, and faxes. Troubleshot streaming, content, and account issues. Handled complaints and collected customer feedback.
Representative at Teleperformance (Netflix)
September 30, 2020 - July 31, 2025Communicated with subscribers by phone, troubleshooting streaming, content (technical support), and account issues. Handled complaints and collected customer feedback.
Technical Support Representative at Netflix
April 1, 2020 - June 1, 2020Provided technical support to subscribers by phone, troubleshooting streaming, content, and account issues. Handled complaints and collected customer feedback.
Guest Service Center Agent - Intern at Hilton Athens Hotel
September 30, 2019 - July 31, 2025Supported reception and hotel operations coordination, handled interdepartmental communication, checked and kept records of tasks. Provided customer service including call processing, emails, and faxes.
Guest Service Center Agent - Intern at Hilton Athens Hotel
September 30, 2019 - July 31, 2025Provided secretarial support to reception and coordinated hotel operations. Managed interdepartmental communication and records, and delivered customer service via calls, emails, faxes, and chat.
Guest Service Center Agent Intern at Hilton Athens Hotel
May 1, 2019 - September 1, 2019Supported reception and hotel operations through secretarial assistance, interdepartmental communication, task tracking, customer service, call processing, email, and fax handling.
Education
Bachelor at Queen Margaret University of Edinburgh - In partnership with the Metropolitan College of Greece
January 1, 2017 - December 31, 2021Bachelor at Queen Margaret University of Edinburgh
January 1, 2017 - December 31, 2021Master's in Technology & Operations Management at University of Groningen
April 1, 2025 - February 1, 2026Diploma in Data Analytics at Deree & Big Blue Data Academy
December 1, 2024 - May 1, 2025Bachelor of Arts (Hons) in International Hospitality & Tourism Management at Queen Margaret University of Edinburgh, in partnership with Metropolitan College of Greece
January 1, 2017 - January 1, 2021Digital Marketing Diploma at Alba Graduate Business School and The American College of Greece
January 11, 2030 - September 27, 2026Qualifications
Digital Marketing Diploma
January 11, 2030 - July 31, 2025Data Analytics Diploma
December 1, 2024 - July 31, 2025Digital Marketing Diploma
January 11, 2030 - July 31, 2025Data Analytics Diploma
December 1, 2024 - July 31, 2025Digital Marketing Diploma
January 11, 2030 - September 27, 2026Data Analytics Diploma
December 1, 2024 - May 1, 2025English Proficiency of Michigan Certificate
January 11, 2030 - September 27, 2026Industry Experience
Travel & Hospitality, Software & Internet, Professional Services, Non-Profit Organization, Telecommunications, Education, Media & Entertainment
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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