Available to hire
Hi, I’m Nelly Tsironi. I have experience in community management, CRM, and revenue operations, working with platforms like HubSpot and Salesforce Pardot. I enjoy connecting with customers, managing data, and helping teams improve their services. I am currently based in Greece but open to opportunities across Europe.
With a background in International Hospitality & Tourism Management and ongoing studies in Digital Marketing and Data Analytics, I’m passionate about leveraging technology to create better customer experiences and enhance operational efficiency. I’m always eager to learn new skills and contribute to dynamic teams.
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
French
Intermediate
Italian
Beginner
Spanish; Castilian
Beginner
Greek, Modern
Fluent
Work Experience
Revenue Operations (RevOps) Associate at Yodeck
April 1, 2025 - PresentManage data and automate CRM workflows using HubSpot Ops Hub, Koalify, and other tools. Super Admin for HubSpot managing connected tools, ensuring data quality and scaling operations across RevOps teams.
CRM & Customer Success Executive at Inteliqua
July 31, 2024 - July 31, 2025Planned, executed, and evaluated CRM marketing campaigns including SMS, Viber, Email, and Push messages. Created and executed online surveys, analyzed results, calculated ROI, and supported accounts management and customer support.
Community Management & CRM at Blueground
March 31, 2024 - July 31, 2025Managed customer reviews and email marketing using Salesforce Pardot and WordPress. Ran campaigns to boost overall ratings on multiple review platforms. Captured customer insights and communicated feedback to optimize sales, CX, and finance processes.
Front & Back Office at Costa Navarino-Marriott International - Mouratoglou Academy
August 31, 2021 - July 31, 2025Handled tennis reservations, emails, phone calls, and payment processing using Aphrodite system. Provided guest services at reception and shop, and coordinated guest transfers. Supported hotel reception and operations including task tracking and customer service via multiple channels.
Representative at Teleperformance (Netflix)
September 30, 2020 - July 31, 2025Communicated with subscribers by phone, troubleshooting streaming, content (technical support), and account issues. Handled complaints and collected customer feedback.
Guest Service Center Agent - Intern at Hilton Athens Hotel
September 30, 2019 - July 31, 2025Provided secretarial support to reception and coordinated hotel operations. Managed interdepartmental communication and records, and delivered customer service via calls, emails, faxes, and chat.
Revenue Operations (RevOps) Associate at Yodeck
April 1, 2025 - PresentData Management & Automation: Maintain and enrich CRM records; automate workflows and audits using HubSpot Ops Hub, Koalify, and other tools. System Oversight: Super Admin for HubSpot; manage connected tools, ensure data quality, and scale operations across RevOps teams.
CRM & Customer Success Executive at Inteliqua
July 31, 2024 - July 31, 2025Plan, execute and evaluate CRM marketing campaigns (SMS/Viber/Email/Push etc messages). Evaluate results and calculate ROI. Create & execute online surveys. Participate in forming and developing analyses and proposals. Accounts management & customer support.
Community Management & CRM at Blueground
March 31, 2024 - July 31, 2025Customer Reviews Management, e-mail marketing, building and sending Newsletters (Salesforce Pardot, WordPress), run campaigns to boost overall rating of review sites. Manage Blueground's reputation across various online review platforms (Google Business, Yelp, Trustpilot). Capture customer insights and communicate feedback to Sales, CX, and Finance teams to optimize processes and service. Apply metrics to identify and propose solutions to customer challenges.
Front & Back Office at Costa Navarino-Marriott International at the Mouratoglou Academy
August 31, 2021 - July 31, 2025Handled tennis reservations, emails, phone calls, and payments using Aphrodite System. Managed reception and shop services, coordinated transfers, provided secretarial support, interdepartmental communication, customer service via phone, emails and chat, report cases using GXP, and handled room service charges using Micros.
Representative at Teleperformance
September 30, 2020 - July 31, 2025Provided secretarial support to reception and hotel operations coordination. Managed interdepartmental communication, task records, customer service, call processing, emails, and faxes. Troubleshot streaming, content, and account issues. Handled complaints and collected customer feedback.
Guest Service Center Agent - Intern at Hilton Athens Hotel
September 30, 2019 - July 31, 2025Supported reception and hotel operations coordination, handled interdepartmental communication, checked and kept records of tasks. Provided customer service including call processing, emails, and faxes.
Education
Bachelor at Queen Margaret University of Edinburgh - In partnership with the Metropolitan College of Greece
January 1, 2017 - December 31, 2021Bachelor at Queen Margaret University of Edinburgh
January 1, 2017 - December 31, 2021Qualifications
Digital Marketing Diploma
January 11, 2030 - July 31, 2025Data Analytics Diploma
December 1, 2024 - July 31, 2025Digital Marketing Diploma
January 11, 2030 - July 31, 2025Data Analytics Diploma
December 1, 2024 - July 31, 2025Industry Experience
Travel & Hospitality, Software & Internet, Professional Services, Non-Profit Organization, Telecommunications
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Hire a Community Manager
We have the best community manager experts on Twine. Hire a community manager in Athina today.