Tvene Derderian

Marketing Intern at Coach in Coaching Co

Contributed to marketing projects from September 2024 to August 2025 as an intern, gaining experience with content creation and campaign assistance.

Customer Service Representative at Fix Auto Pasadena

Answered customer inquiries via phone, email, and chat, maintaining professionalism with difficult customers. Performed administrative tasks including filing paperwork, updating databases, and generating reports. Developed positive customer relationships through friendly interactions and provided accurate information about products and services.

Customer Service Assistant at Sunderland AFC

Responded to customer inquiries and provided accurate product and service information. Engaged in conversations to understand needs, resolve issues, and answer product questions. Assisted in report preparation, presentations, and correspondence. Developed positive relationships with internal customers through effective communication techniques. Motivated and adaptable professional with experience across customer service, administration, and digital media.

Football Player at i2i Soccer Academy

Followed instructions from coaches regarding individual roles within team tactics. Exhibited leadership qualities by motivating teammates during difficult moments in a game. Communicated with teammates on the field to coordinate plays and strategies. Demonstrated good sportsmanship during games and practices. Worked with coaches to identify strengths and weaknesses and make adjustments to improve performance. Mentored young players by teaching techniques, schemes, and nuances of soccer. Attended all scheduled practices and training sessions to maintain peak athletic performance. Watched videos post-competition to assess performance and identify weaknesses.

Assisted in planning and executing promotional campaigns, developed content strategies, and supported online engagement; managed inquiries and contributed to event planning.

Answered incoming inquiries via phone, email, and chat; maintained professionalism; assisted with administrative tasks and HR-related support; provided product information.

Supported players, assisted with field and practice planning, and helped develop team strategies; contributed to on-field leadership and mentoring.

Role at Fix Auto Pasadena at Fix Auto Pasadena

Gained hands-on experience in customer service and administrative tasks within a busy auto repair environment.

Role at Sunderland AFC at Sunderland AFC

Engaged with fans and supported club operations during a period of involvement; developed teamwork and event coordination skills.

Administrative Assistant at Fix Auto Pasadena

Answered customer inquiries via phone, email and chat; maintained CRM databases; generated reports; prepared documentation; supported internal customers.