Tvene Derderian

Language

Armenian
Fluent
English
Fluent
Spanish; Castilian
Intermediate

Work Experience

Marketing Intern at Coach in Coaching Co
August 31, 2025 - August 5, 2025
Contributed to marketing projects from September 2024 to August 2025 as an intern, gaining experience with content creation and campaign assistance.
Customer Service Representative at Fix Auto Pasadena
August 31, 2021 - August 5, 2025
Answered customer inquiries via phone, email, and chat, maintaining professionalism with difficult customers. Performed administrative tasks including filing paperwork, updating databases, and generating reports. Developed positive customer relationships through friendly interactions and provided accurate information about products and services.
Customer Service Assistant at Sunderland AFC
January 31, 2023 - August 5, 2025
Responded to customer inquiries and provided accurate product and service information. Engaged in conversations to understand needs, resolve issues, and answer product questions. Assisted in report preparation, presentations, and correspondence. Developed positive relationships with internal customers through effective communication techniques. Motivated and adaptable professional with experience across customer service, administration, and digital media.
Football Player at i2i Soccer Academy
May 31, 2025 - August 5, 2025
Followed instructions from coaches regarding individual roles within team tactics. Exhibited leadership qualities by motivating teammates during difficult moments in a game. Communicated with teammates on the field to coordinate plays and strategies. Demonstrated good sportsmanship during games and practices. Worked with coaches to identify strengths and weaknesses and make adjustments to improve performance. Mentored young players by teaching techniques, schemes, and nuances of soccer. Attended all scheduled practices and training sessions to maintain peak athletic performance. Watched videos post-competition to assess performance and identify weaknesses.
Marketing Intern
September 24, 2024 - August 25, 2025
Assisted in planning and executing promotional campaigns, developed content strategies, and supported online engagement; managed inquiries and contributed to event planning.
Customer Service Representative Assistant Intern
September 24, 2024 - August 25, 2025
Answered incoming inquiries via phone, email, and chat; maintained professionalism; assisted with administrative tasks and HR-related support; provided product information.
Coach
September 24, 2024 - August 25, 2025
Supported players, assisted with field and practice planning, and helped develop team strategies; contributed to on-field leadership and mentoring.
Role at Fix Auto Pasadena at Fix Auto Pasadena
January 1, 2019 - August 1, 2021
Gained hands-on experience in customer service and administrative tasks within a busy auto repair environment.
Role at Sunderland AFC at Sunderland AFC
November 1, 2022 - January 31, 2023
Engaged with fans and supported club operations during a period of involvement; developed teamwork and event coordination skills.
Administrative Assistant at Fix Auto Pasadena
January 1, 2019 - August 1, 2021
Answered customer inquiries via phone, email and chat; maintained CRM databases; generated reports; prepared documentation; supported internal customers.
Customer Service Representative at Sunderland AFC
November 1, 2022 - January 1, 2023
Answered customer inquiries via phone, email, and chat; maintained high level of professionalism; supported CRM and internal communications.

Education

Bachelor of Science in Sports Management at Northumbria University
January 1, 2021 - January 1, 2024
High School Diploma at Maranatha High School
January 1, 2017 - January 1, 2021

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Retail, Education, Professional Services, Software & Internet