Available to hire
I am a Digital Transformation & Operations Leader with 20+ years of global experience driving large-scale web production, creative operations, and marketing transformation across Healthcare, FMCG, Technology, Finance, and Media industries. I excel at building and scaling global production hubs, leading cross-functional and remote teams, and managing multi-million-dollar programs with proven revenue impact. I am skilled in agency transitions, KPI/SLA governance, P&L management, and stakeholder engagement with C-level executives. I am recognized for delivering operational excellence, cost efficiencies, and innovative digital solutions through agile program management and process optimization.
I bring a track record of delivering measurable outcomes by aligning strategy, people, and processes. My leadership style emphasizes collaboration, data-driven decision making, and sustainable scalability across global operations and digital production challenges.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Beginner
Beginner
Language
English
Fluent
Hindi
Advanced
Work Experience
AVP Global Web Production Operations – CAST (Creative at Scale Team) at PubHub (Part of Publicis Groupe)
March 31, 2023 - August 4, 2025Led the establishment of a global web production hub in India for GSK Consumer Pharma amidst the pandemic including recruiting, mentoring, agile process design, and project delivery oversight. Responsibilities included delivery management of web production operations, client relationship management with C-level stakeholders, SLA adherence, vendor management, resource allocation, project and revenue forecasting, financial collaboration, rate card optimization, team leadership, and new business development support.
Manager Interactive Programs at Publicis Sapient
September 30, 2020 - August 4, 2025Managed stakeholder and client relationships across multiple industries including FMCG, Finance, Automotive, and Television Broadcasting. Oversaw digital asset project management and delivery in collaboration with UK partners. Played a key role in process establishment, risk management, timeline adherence, scope evaluation, third-party coordination, resource and program reporting, and cross-functional team leadership. Supported new business through RFP and estimation.
Manager Digital Demand Programs at Hewlett Packard
January 31, 2014 - August 4, 2025Oversaw digital production activities for HP’s online consumer shopping channel across North America, EMEA, and Asia-Pacific. Managed digital campaign assets and email operations delivery, stakeholder engagement, and led a diverse team of 10 across email and program management.
PROGRAM MANAGER Design and Interactive services at Hewlett Packard
April 30, 2013 - August 4, 2025Led a team of web designers, copywriters, and campaign managers for weekly demand generation campaigns, new product launches, and UX-driven creative executions. Elevated the creative team’s role from support to consultant status with onshore partners.
PROJECT MANAGER Design & Interactive Services at Hewlett Packard
January 1, 2009 - August 4, 2025Managed design team project delivery, art direction for key pilot projects, developed project timelines, resource allocation, and tight communication with HP stakeholders and partners. Participated in a key transition process during a USA visit.
Graphics Expert Marketing Communications at Perfexa Solutions
December 31, 2005 - August 4, 2025Involved in conceptualizing and creating design executions including direct mails, emailers, flyers, web banners, storefronts and print marketing collateral for telecom products in the US. Created corporate identity and guided developers on design and coding alignment.
Associate Graphics Designer at Net4India
October 31, 2005 - August 4, 2025Managed corporate and micro product websites, created interactive Flash demos for marketing.
Graphics Designer at Outsource Methods India
February 28, 2003 - August 4, 2025Designed and managed corporate website, worked with product development on an online project management tool and created interactive Flash product demos.
New Media Executive at Creative Skulls Interactive
February 28, 2002 - August 4, 2025Worked with 3D modeling, animation, e-learning modules, visual aids for pharma, and website design and maintenance.
Graphics Designer at Softedge Solutions
April 30, 2001 - August 4, 2025Designed and managed corporate website, created e-learning modules and corporate identities.
AVP, Global Operations at Indigo Consulting (Part of Publicis Groupe)
March 1, 2023 - September 24, 2025Built and scaled a global web production hub for GSK Consumer Pharma; transitioned 800+ global web assets from agency to in-house India-based team; led end-to-end agile delivery with KPI/SLA adherence; optimized resource allocation, vendor management, and rate card strategy; conducted QBRs & MBRs with C-level stakeholders; supported business development through RFP analysis and solution estimation.
Manager, Interactive Programs at Publicis Sapient
September 1, 2020 - September 24, 2025Managed global digital production for FMCG, Finance, Automotive, and Media clients; led cross-functional teams in wireframing, design, localization, and third-party integrations; oversaw digital asset development, creative campaign execution, and UX collaboration; ensured on-time delivery and risk mitigation across multiple time zones; engaged with UK stakeholders to define execution plans; supported RFP evaluations and estimation modeling.
Manager – Digital Demand Programs at Hewlett-Packard
December 31, 2014 - September 24, 2025Directed $2B+ digital production operations; led email operations, digital campaigns, and marketing automation initiatives; conducted strategic performance reviews and process audits with onshore partners.
Program Manager – Design & Interactive Services at Hewlett-Packard
December 31, 2013 - September 24, 2025Led cross-functional teams of designers, copywriters, and campaign managers to execute global demand-generation campaigns; delivered high-impact marketing creatives; transitioned creative operations from external vendors to in-house teams, achieving cost savings and efficiencies.
Project Manager – Design & Interactive Services at Hewlett-Packard
December 31, 2009 - September 24, 2025Directed design operations, optimized resource allocation, and ensured on-time project delivery; collaborated with onshore stakeholders to drive creative direction and smooth process transitions.
Graphics Expert, Marketing Communications at Perfexa Solutions
December 31, 2005 - September 24, 2025Designed direct marketing assets and brand collateral for US telecom clients; developed corporate identities and brand collateral to strengthen brand consistency.
Associate Graphics Designer at Net4India
December 31, 2005 - September 24, 2025Managed corporate websites, micro product sites, and interactive demos.
Graphics Designer at Outsource Methods India
December 31, 2003 - September 24, 2025Led corporate website design and partnered with product teams on online project management tool development.
New Media Executive at Creative Skulls Interactive
December 31, 2002 - September 24, 2025Produced 3D modelling, animations, and interactive e-learning modules to support pharma training and communications.
Graphics Designer at Softedge Solutions
December 31, 2001 - September 24, 2025Delivered corporate identity systems, e-learning solutions, and digital brand assets to strengthen client engagement.
AVP, Global Operations at Indigo Consulting (Part of Publicis Groupe)
March 1, 2023 - September 24, 2025Built and scaled a global web production hub for GSK Consumer Pharma, streamlining operations and delivering measurable cost efficiencies. Led transition of 800+ global web assets from external agencies to an in-house India-based team, increasing efficiency and revenue. Conducted Quarterly Business Reviews (QBRs) & Monthly Business Reviews (MBRs) with C-level stakeholders. Managed end-to-end agile delivery of web production operations, ensuring KPI/SLA adherence. Optimized resource allocation, vendor management, financial operations, and rate card strategy for cost efficiency. Business Development: Assisted in RFP analysis, proposal structuring, and solution estimations.
Manager, Interactive Programs at Publicis Sapient
September 1, 2020 - September 24, 2025Managed global digital production for FMCG, Finance, Automotive, and Media clients. Led cross-functional teams in wireframing, design, localization, and third-party integrations. Oversaw digital asset development, creative campaign execution, and UX collaboration. Ensured on-time project delivery, risk mitigation, and resource optimization across multiple time zones. Engaged with UK stakeholders to define and deliver execution plans. Assisted in business expansion through RFP evaluations and estimation modelling.
Manager – Digital Demand Programs at Hewlett-Packard
January 1, 2014 - September 24, 2025Directed $2B+ digital production operations for HP, driving efficiencies that contributed to $106M in incremental revenue. Led a global team driving email operations, digital campaigns, and marketing automation initiatives. Conducted strategic performance reviews and process audits in collaboration with onshore partners.
Program Manager – Design & Interactive Services at Hewlett-Packard
January 1, 2013 - September 24, 2025Led cross-functional teams of designers, copywriters, and campaign managers to execute global demand-generation campaigns. Delivered high-impact marketing creatives that supported HP’s product launches and promotional offers. Transitioned creative operations from external vendors to in-house teams, achieving significant cost savings and efficiencies.
Project Manager – Design & Interactive Services at Hewlett-Packard
January 1, 2009 - September 24, 2025Directed design operations, optimized resource allocation, and ensured on-time project delivery. Collaborated with onshore stakeholders to drive creative direction and lead smooth process transitions.
Graphics Expert, Marketing Communications at Perfexa Solutions
January 1, 2005 - September 24, 2025Designed direct marketing assets (emailers, brochures, flyers, banners) for leading US telecom clients. Developed corporate identities and brand collateral to strengthen brand presence and consistency.
Associate Graphics Designer at Net4India
January 1, 2005 - September 24, 2025Managed corporate website, micro product websites, and interactive Flash demos.
Graphics Designer at Outsource Methods India
January 1, 2003 - September 24, 2025Led corporate website design and partnered with product teams on online project management tool development.
New Media Executive at Creative Skulls Interactive
January 1, 2002 - September 24, 2025Produced 3D modelling, animations, and interactive e-learning modules to support pharma training and communications.
Graphics Designer at Softedge Solutions
January 1, 2001 - September 24, 2025Delivered corporate identity systems, e-learning solutions, and digital brand assets to strengthen client engagement.
AVP, Global Operations at Indigo Consulting (Part of Publicis Groupe)
November 1, 2020 - March 1, 2023Built and scaled a global web production hub for GSK Consumer Pharma, streamlining operations and delivering measurable cost efficiencies. Spearheaded the transition of 800+ global web assets from agency to in-house India-based team, increasing efficiency and revenue. Conducted Quarterly Business Reviews (QBRs) & Monthly Business Reviews (MBRs) with C-level stakeholders. Managed end-to-end agile delivery of web production operations, ensuring KPI/SLA adherence. Optimized resource allocation, vendor management, financial operations, and rate card strategy for cost efficiency. Business Development: Assisted in RFP analysis, proposal structuring, and solution estimations.
Manager, Interactive Programs at Publicis Sapient
January 1, 2014 - September 1, 2020Managed global digital production for FMCG, Finance, Automotive, and Media clients. Led cross-functional teams in wireframing, design, localization, and third-party integrations. Oversaw digital asset development, creative campaign execution, and UX collaboration. Ensured on-time project delivery, risk mitigation, and resource optimization across multiple time zones. Engaged with UK stakeholders to define and deliver execution plans. Assisted in business expansion through RFP evaluations and estimation modelling.
Manager – Digital Demand Programs at Hewlett-Packard
January 1, 2013 - January 1, 2014Directed $2B+ digital production operations for HP, driving efficiencies that contributed to $106M in incremental revenue. Led a global team driving email operations, digital campaigns, and marketing automation initiatives. Conducted strategic performance reviews and process audits in collaboration with onshore partners.
Program Manager – Design & Interactive Services at Hewlett-Packard
January 1, 2009 - January 1, 2013Led cross-functional teams of designers, copywriters, and campaign managers to execute global demand-generation campaigns. Delivered high-impact marketing creatives that supported HP’s product launches and promotional offers. Transitioned creative operations from external vendors to in-house teams, achieving significant cost savings and efficiencies.
Project Manager – Design & Interactive Services at Hewlett-Packard
January 1, 2005 - January 1, 2009Directed design operations, optimized resource allocation, and ensured on-time project delivery. Collaborated with onshore stakeholders to drive creative direction and lead smooth process transitions.
Graphics Expert, Marketing Communications at Perfexa Solutions
January 1, 2003 - January 1, 2005Designed direct marketing assets (emailers, brochures, flyers, banners) for leading US telecom clients. Developed corporate identities and brand collateral to strengthen brand presence and consistency.
Associate Graphics Designer at Net4India
January 1, 2003 - January 1, 2005Managed corporate website, micro product websites, and interactive Flash demos.
Graphics Designer at Outsource Methods India
January 1, 2002 - January 1, 2003Led corporate website design and partnered with product teams on online project management tool development.
New Media Executive at Creative Skulls Interactive
January 1, 2001 - January 1, 2002Produced 3D modelling, animations, and interactive e-learning modules to support pharma training and communications.
Education
Qualifications
Google Digital Marketing and E-Commerce Professional Certificate
January 11, 2030 - August 4, 2025Generative AI Overview for Project Managers
January 11, 2030 - August 4, 2025Leadership Skills
January 11, 2030 - August 4, 2025Google Digital Marketing & E-Commerce
January 11, 2030 - September 24, 2025Generative AI Overview for Project Managers – PMI
January 11, 2030 - September 24, 2025Leadership Skills – IIM Ahmedabad
January 11, 2030 - September 24, 2025Google Digital Marketing & E-Commerce (Coursera)
January 11, 2030 - September 24, 2025Generative AI Overview for Project Managers – PMI (Credly)
January 11, 2030 - September 24, 2025Leadership Skills – IIM Ahmedabad (Coursera)
January 11, 2030 - September 24, 2025Google Digital Marketing & E-Commerce
January 11, 2030 - April 24, 2026Generative AI Overview for Project Managers
January 11, 2030 - April 24, 2026Leadership Skills – IIM Ahmedabad
January 11, 2030 - April 24, 2026Industry Experience
Healthcare, Consumer Goods, Computers & Electronics, Financial Services, Media & Entertainment, Professional Services, Software & Internet
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Beginner
Beginner
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