Jay Johnson

Senior Manager | Quality Standards at Samsung TV Plus

Oversaw international quality control and incident management operations for a global FAST streaming service; engineered and implemented cross-departmental Incident Management operations; ensured quality of service across multiple hardware categories and global territories for linear and VOD operations.

Senior Manager | Media Streaming Engineer at Hulu / Disney

Built quality control standards and publishing/launch workflows from the ground up for Hulu Originals content operations department. Managed a five-member content operations team for domestic launch and international distribution of over 250 Hulu Original series and films, post launch management, and issue resolution. Worked directly with A-List talent and showrunners to protect and maintain creative intent, content integrity, and launch schedules. Partnered with major studios and content providers including Marvel and MGM. Consulted with production teams on prioritization for quality control fixes to ensure content launched on time without compromise. Managed art selection and design for Hulu Originals show pages. Oversaw on-site A/V technical operations for TV and Film Premiere events and screenings. Collaborated extensively to provide white-glove service for all Hulu Originals content launches. Project managed quality standards, processes, and new features including Hulu’s launch

Digital Delivery & QC Manager at Ascent Media / Deluxe

Ensured on-time, accurate, and high-quality delivery of Paramount library/day-and-date content for major distribution platforms such as PlayStation, Crackle, iTunes, and VUDU. Engineered and implemented QC standards and workflows which reduced partner file rejections by 90%.

Senior Manager, Quality Standards at Samsung TV Plus

Oversaw international quality control and incident management operations for a global FAST streaming service; led cross-departmental Incident Management; ensured service quality across multiple hardware categories and global territories for linear and VOD operations; supported HDR rollout.

Senior Manager, Originals Content Ops at Hulu / Disney

Fully built out quality control standards and publishing/launch workflows from the ground up for Hulu Originals content operations; managed a five-member content operations team for domestic launch and international distribution of over 250 Hulu Originals series and films; collaborated with A-list talent and showrunners to protect creative intent and launch schedules; partnered with production, marketing, PR, executive talent, and external vendors to ensure white-glove service for all Hulu Originals launches; led HDR rollout in 2021; onsite AV/tech operations for premieres and screenings; collaborated with creative teams, marketing, and vendors to ensure launch readiness.

Digital Delivery & QC Manager at Ascend Media / Deluxe

Ensured on-time, accurate, high-quality delivery of Paramount library content to major distribution platforms (PlayStation, iTunes, VUDU); engineered and implemented QC standards and workflows, reducing partner file rejections by 90%.

Post Production Supervisor at Haunted House of Pancakes (2025 Feature)

Oversee post-production for a 2025 feature; coordinate editors, vendors, and delivery schedules to ensure on-time delivery and creative integrity.