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With over 10 years of experience in project management, I specialize in leading complex software and CRM implementations that enhance operational efficiency and client success. I have worked on full-cycle technology projects ranging from community organizations to enterprise-level websites and mobile applications. I collaborate closely with cross-functional teams including developers, consultants, designers, and stakeholders to deliver solutions aligned with strategic goals on time and budget. I am passionate about optimizing workflows, facilitating agile methodologies, and translating business needs into technical solutions. I thrive on turning challenges into progress and supporting teams through change to help them succeed and grow.…With over 10 years of experience in project management, I specialize in leading complex software and CRM implementations that enhance operational efficiency and client success. I have worked on full-cycle technology projects ranging from community organizations to enterprise-level websites and mobile applications. I collaborate closely with cross-functional teams including developers, consultants, designers, and stakeholders to deliver solutions aligned with strategic goals on time and budget. I am passionate about optimizing workflows, facilitating agile methodologies, and translating business needs into technical solutions. I thrive on turning challenges into progress and supporting teams through change to help them succeed and grow.

Zainab Mansoor

Project Manager, Content Creator, Social Media Manager, +1

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With over 10 years of experience in project management, I specialize in leading complex software and CRM implementations that enhance operational efficiency and client success. I have worked on full-cycle technology projects ranging from community organizations to enterprise-level websites and mobile applications. I collaborate closely with cross-functional teams including developers, consultants, designers, and stakeholders to deliver solutions aligned with strategic goals on time and budget. I am passionate about optimizing workflows, facilitating agile methodologies, and translating business needs into technical solutions. I thrive on turning challenges into progress and supporting teams through change to help them succeed and grow.…With over 10 years of experience in project management, I specialize in leading complex software and CRM implementations that enhance operational efficiency and client success. I have worked on full-cycle technology projects ranging from community organizations to enterprise-level websites and mobile applications. I collaborate closely with cross-functional teams including developers, consultants, designers, and stakeholders to deliver solutions aligned with strategic goals on time and budget. I am passionate about optimizing workflows, facilitating agile methodologies, and translating business needs into technical solutions. I thrive on turning challenges into progress and supporting teams through change to help them succeed and grow.

Available to hire

With over 10 years of experience in project management, I specialize in leading complex software and CRM implementations that enhance operational efficiency and client success. I have worked on full-cycle technology projects ranging from community organizations to enterprise-level websites and mobile applications. I collaborate closely with cross-functional teams including developers, consultants, designers, and stakeholders to deliver solutions aligned with strategic goals on time and budget.

I am passionate about optimizing workflows, facilitating agile methodologies, and translating business needs into technical solutions. I thrive on turning challenges into progress and supporting teams through change to help them succeed and grow.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Work Experience

Project Manager at Traction Rec

July 1, 2022 - Present

Manage large-scale Salesforce CRM projects for clients such as Philadelphia YMCA and YMCA BC across all project phases. Lead a team of Cloud Technologists working on Nonprofit Success Pack (NPSP), Cases, and Leads Management. Act as liaison among stakeholders and team members using tools like Salesforce, Jira, Zoom, and Slack to ensure timely project delivery. Negotiate project goals, manage schedules, budgets, RAID logs, and weekly reports. Develop client-specific Salesforce data structures and tailored reports. Oversee creation of complex training materials including User Acceptance and End User Training. Lead diverse project teams and contractors effectively.

Project Manager at Webworks

December 31, 2021 - August 5, 2025

Led a 30-person team across Design, Content, Operations, and Customer Service, ensuring agile workflows. Managed $18 million business accounts for major clients including Generation, Nishat Linen, Bareeze, and Diamond Supreme Foam. Implemented procurement procedures and bidding processes for projects. Doubled revenue for brand ‘Generations’ through strategic campaigns and led omni-channel development, website revamp, and e-commerce solutions including Magento, Shopify, and WordPress platforms. Oversaw marketing KPIs and led social media strategy and content development. Executed app development projects and created impactful presentations and proposals.

Content Developer (Volunteer Unpaid) at Tent School System

June 1, 2016 - Present

Develop and design K-12 courses for underprivileged children using Moodle LMS. Create educational content with Adobe Animate, H5P, Adobe Flash, and Adobe Premiere. Organized fundraisers to support the organization.

Digital Media and Creative Marketing Strategist at Tent School System

January 31, 2017 - August 5, 2025

Executed social media campaigns, set KPIs, built brand presence, and managed day-to-day social media operations including design, scheduling, and client approvals. Developed high-quality marketing content for leading brands.

Social Media Manager at Magicosmetix

December 31, 2017 - August 5, 2025

Managed client communication, scope, and campaign approvals. Built blogger outreach campaigns and managed social media aesthetics and content for Facebook and Instagram. Executed product photography, giveaways, and brand representation at exhibitions. Designed newsletters to organically grow revenue.