Available to hire
I am a positive and energetic individual that always looks to bring the best of myself to every situation. I am extremely hardworking and committed to completing tasks in a timely manner and always aiming to exceed and excel.
My professional career started as an aftersales apprentice with the BMW Group Academy in 2011. I have progressed to Aftersales Manager with Mercedes-Benz, earning multiple internal promotions and representing some of the most influential brands in the motor industry. I also run Champagne Reels video services on a part-time basis, turning a hobby into a growing business that has won awards for customer service and quality.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Language
Chinese
Fluent
English
Fluent
Portuguese
Intermediate
Work Experience
Art Director & Creative Director at Techdev Games Studio
July 1, 2019 - PresentLed creative direction for game development projects focusing on UI design and animation to improve player engagement. Managed teams of artists and designers ensuring high-quality visual output aligned with gameplay objectives.
Animator at NIU Animation Studio
November 30, 2018 - August 5, 2025Created 2D and 3D animations for films and games. Collaborated with storyboards and design teams to visualize and execute animated scenes.
Game Designer & UI Artist at Insight Interactive
December 1, 2015 - August 5, 2025Designed game mechanics, user interfaces and experience flows. Focused on player-centric design principles to deliver intuitive and enjoyable gameplay interactions.
Freelance Animator & UI Designer at Self-employed
April 30, 2012 - August 5, 2025Provided animation and UI design services to various clients in the entertainment and educational sectors. Developed creative assets and interface prototypes to support digital media projects.
Aftersales Manager at Mercedes-Benz Farnborough
March 1, 2024 - PresentManagement of all staff and department (Service, Workshop, Parts, Drivers and Valeters); payroll; health & safety; staff training; leave; budgeting; diary management; site maintenance and repairs; investigations and disciplinary action when required; KPI and compliance management; 1-on-1 reviews and team meetings; recruitment; complaints handling; invoicing; technical advice; waste disposal; aiming to deliver 20+ KPI targets under high pressure.
Champagne Reels video services at Champagne Reels
July 1, 2021 - PresentWedding videography; footage shooting; film editing; colour grading; proficient with Final Cut Pro and other editing software; AI video production; YouTube channel management; live streaming; customer service; invoicing; content creation; sound recording and balancing; motion graphics; drone footage; property shoots.
Assistant Aftersales Manager at Mercedes-Benz Basingstoke
March 31, 2024 - October 2, 2025Management of all staff and department (Service, Workshop, Parts, Drivers and Valeters); payroll; health & safety; staff training; leave; diary management; investigations and disciplinary action where required; complaints handling; invoicing; technical advice; KPI management; 1 on 1 reviews and team meetings; recruitment; customer service; working toward 20+ KPI’s under high pressure.
Service Team Manager at Mercedes-Benz Guildford
October 1, 2021 - October 2, 2025Customer service; working toward monthly KPIs; technical advice; upsell from Vehicle Health Checks; customer management; parts ordering; clear communication to customers and workshop; quoting work; service delivery.
Service Advisor at Jaguar Land Rover Guildford
August 31, 2018 - October 2, 2025Service advisor responsibilities including customer communication, quoting and parts coordination.
Service Advisor at Honda Guildford
July 31, 2017 - October 2, 2025Service advisor responsibilities focusing on customer service and workshop coordination.
Aftersales Apprentice turned Service Advisor at BMW Banstead
June 30, 2014 - October 2, 2025Aftersales apprenticeship leading to Service Advisor responsibilities.
Customer Advisor at Argos Guildford
August 31, 2011 - October 2, 2025Customer service role (temp job while at college) with one year gap for travel.
Aftersales Manager at Mercedes-Benz Farnborough
March 1, 2024 - PresentManagement of all staff and department (Service, Workshop, Parts, Drivers and Valeters); payroll; health and safety for site and staff; staff training management; staff leave; diary management and loading; site maintenance and repairs; investigations and disciplinary action; KPI and compliance management; 1 on 1 reviews and team meetings; recruitment and interviewing new staff; business development and strategy; complaints handling; invoicing; technical advice; waste disposal; leading 20+ KPIs under high pressure.
Assistant Aftersales Manager at Mercedes-Benz Basingstoke
March 1, 2024 - October 2, 2025Management of all staff and department (Service, Workshop, Parts, Drivers and Valeters); payroll; health and safety for site and staff; staff training management; staff leave; diary management and loading; investigations and disciplinary action where required; complaints handling; invoicing; technical advice; KPI focus (20+ metrics).
Service Team Manager at Mercedes-Benz Guildford
October 1, 2021 - October 2, 2025Focus on customer service, achieving monthly KPI targets, providing technical advice, upsell from vehicle health checks, customer management, parts ordering, clear communication to customers and workshop, and quoting work.
Service Advisor at Jaguar Land Rover Guildford
August 1, 2018 - October 2, 2025Service advisor responsibilities including customer management, upsell opportunities, quoting work, liaising between customers and workshop.
Service Advisor at Honda Guildford
July 1, 2017 - October 2, 2025Service advisor duties focusing on customer management, workshop liaison, and parts ordering.
Aftersales Apprentice / Service Advisor at BMW Banstead
June 1, 2014 - October 2, 2025Started as Aftersales Apprentice and progressed to Service Advisor, supporting service operations and customer service.
Customer Advisor at Argos Guildford
August 1, 2011 - October 2, 2025Customer service and sales support; temporary role while at college.
Customer advisor at Argos Guildford
August 31, 2011 - October 2, 2025Frontline customer service and sales support; temporary role while at college.
Aftersales Apprentice / Service Advisor at BMW Banstead
June 30, 2014 - October 2, 2025Progressed from aftersales apprentice to service advisor, gaining experience in service processes and customer liaison.
Service Advisor at Honda Guildford
July 31, 2017 - October 2, 2025Quoted work, managed customer communications and workshop coordination.
Service Advisor at Jaguar Land Rover Guildford
August 31, 2018 - October 2, 2025Delivered customer service excellence, upsold vehicle health checks and parts.
Service Team Manager at Mercedes-Benz Guildford
October 31, 2021 - October 2, 2025Managed service team, oversaw KPI delivery, parts, workshop, and customer satisfaction.
Assistant Aftersales Manager at Mercedes-Benz Basingstoke
March 31, 2024 - October 2, 2025Led aftersales operations, payroll, health & safety, staff training, and KPI reporting.
Aftersales Manager at Mercedes-Benz Farnborough
March 1, 2024 - PresentOversee service, workshop, parts, drivers and valeters; budgeting, compliance, recruitment, and 20+ KPI management.
Founder / Videographer at Champagne Reels video services
July 1, 2021 - PresentPart-time videography business providing wedding videography, editing, drone footage, live streaming and YouTube content; award-winning for customer service and quality.
Aftersales Manager at Mercedes-Benz Farnborough
March 1, 2024 - PresentLead and manage all staff and departments (Service, Workshop, Parts, Drivers, Valeters); payroll; health & safety; staff training; leave; budgeting; diary management; site maintenance; investigations and disciplinary actions; MOT compliance; 1:1 reviews and team meetings; recruitment; business development and strategy; complaints handling; invoicing; technical advice; waste disposal; driving 20+ KPI targets under high pressure.
Owner / Manager at Champagne Reels video services
July 1, 2021 - PresentWedding videography; footage shooting; film editing; colour grading; proficient with Final Cut Pro and other editing software; AI video production; YouTube channel management; live streaming; content creation; sound recording and balancing; drone footage; property shoots; client liaison; invoicing.
Assistant aftersales manager at Mercedes-Benz Basingstoke
March 31, 2024 - October 2, 2025Management of all staff and department (Service, Workshop, Parts, Drivers and Valeters); payroll; health & safety; staff training; staff leave; diary management; investigations and disciplinary actions; complaints handling; invoicing; technical advice; working toward 20+ KPI targets under high pressure.
Service Team Manager at Mercedes-Benz Guildford
October 31, 2021 - October 2, 2025Customer service; working towards monthly KPIs; technical advice; upsell from vehicle health checks; customer management; parts ordering; clear communication to customers and workshop; quoting work.
Service Advisor at Jaguar Land Rover Guildford
August 31, 2018 - October 2, 2025Service advisor responsibilities including customer management, quoting, parts coordination and communication with workshop.
Service Advisor at Honda Guildford
June 30, 2017 - October 2, 2025Customer service focused role in service department with emphasis on upsell and efficient workshop coordination.
Aftersales Apprentice / Service Advisor at BMW Banstead
June 30, 2014 - October 2, 2025Started as an Aftersales Apprentice and progressed to Service Advisor, gaining broad experience across aftersales operations.
Customer Advisor at Argos Guildford
August 31, 2011 - October 2, 2025Temporary role while at college; customer service, sales and cashier duties.
Education
Bachelor's Degree at City University of Macau
September 1, 2005 - July 1, 2008GCSEs at St Peters Catholic School Guildford
January 11, 2030 - October 2, 2025A Levels at St Peters Sixth Form Guildford
January 11, 2030 - October 2, 2025IMI Level 3 Vehicle Operations at BMW Group Academy Reading
January 11, 2030 - October 2, 2025GCSEs at St Peters Catholic School Guildford
January 11, 2030 - January 1, 2011A-levels at St Peters Sixth Form Guildford
January 11, 2030 - October 2, 2025IMI Level 3 Vehicle Operations at BMW Group Academy Reading
January 11, 2030 - October 2, 2025GCSEs at St Peters Catholic School Guildford
January 11, 2030 - January 1, 2011A Levels at St Peters Sixth Form Guildford
January 11, 2030 - October 2, 2025IMI Level 3 Vehicle Operations at BMW Group Academy Reading
January 11, 2030 - October 2, 2025Mercedes-Benz Future Leader qualification at Mercedes-Benz
January 11, 2030 - October 2, 2025GCSEs at St Peters Catholic School Guildford
January 11, 2030 - October 2, 2025A levels at St Peters Sixth Form Guildford
January 11, 2030 - October 2, 2025IMI Level 3 Vehicle Operations at BMW Group Academy Reading
January 11, 2030 - October 2, 2025Qualifications
Certified Unity Developer
June 1, 2017 - August 5, 2025Adobe Certified Expert (ACE) in Adobe Animate
September 1, 2015 - August 5, 2025First Aid
January 11, 2030 - October 2, 2025Fire Marshall
January 11, 2030 - October 2, 2025Duke of Edinburgh Award (Bronze)
January 11, 2030 - October 2, 2025BMW Leading Light Awards Bronze and Silver
January 11, 2030 - October 2, 2025Mercedes-Benz Future Leader’s Qualification
January 11, 2030 - October 2, 2025BMW Leading Light Awards - Bronze and Silver
January 11, 2030 - October 2, 2025Mercedes-Benz Future Leader’s Qualification
January 11, 2030 - October 2, 2025First Aid
January 11, 2030 - October 2, 2025Fire Marshall
January 11, 2030 - October 2, 2025Duke of Edinburgh Award - Bronze
January 11, 2030 - October 2, 2025First Aid
January 11, 2030 - October 2, 2025Fire Marshall
January 11, 2030 - October 2, 2025Duke of Edinburgh Award (Bronze)
January 11, 2030 - October 2, 2025Mercedes-Benz Future Leader qualification
January 11, 2030 - October 2, 2025BMW Leading Light Award – Bronze
January 11, 2030 - October 2, 2025BMW Leading Light Award – Silver
January 11, 2030 - October 2, 2025UK Driving Licence (Full)
January 11, 2030 - October 2, 2025RYA Power Boat Level 2
January 11, 2030 - October 2, 2025BMW Leading Light Award - Bronze
January 11, 2030 - October 2, 2025BMW Leading Light Award - Silver
January 11, 2030 - October 2, 2025Mercedes-Benz Future Leaders Qualification
January 11, 2030 - October 2, 2025First Aid
January 11, 2030 - October 2, 2025Fire Marshall
January 11, 2030 - October 2, 2025Duke of Edinburgh Award (Bronze)
January 11, 2030 - October 2, 2025Hitched Wedding Supplier Awards - Best Customer Service
January 11, 2030 - October 2, 2025Industry Experience
Gaming, Media & Entertainment, Education, Software & Internet, Retail, Professional Services, Manufacturing, Other
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
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