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I'm a dedicated Technical Project Manager with over 6 years of experience across IT systems, focusing on analyzing business processes, managing deployments, and optimizing technologies to drive efficiency. I collaborate with clinical and IT stakeholders to deliver scalable solutions and ensure projects meet business objectives. I'm passionate about mentoring teams, fostering clear communication, and continuously improving processes. I thrive in challenging environments and am committed to delivering reliable, user-centered technology that improves performance and patient care.…I'm a dedicated Technical Project Manager with over 6 years of experience across IT systems, focusing on analyzing business processes, managing deployments, and optimizing technologies to drive efficiency. I collaborate with clinical and IT stakeholders to deliver scalable solutions and ensure projects meet business objectives. I'm passionate about mentoring teams, fostering clear communication, and continuously improving processes. I thrive in challenging environments and am committed to delivering reliable, user-centered technology that improves performance and patient care.

Zain Qureshi

Project Manager, Data Visualizer, UI Designer, +7

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I'm a dedicated Technical Project Manager with over 6 years of experience across IT systems, focusing on analyzing business processes, managing deployments, and optimizing technologies to drive efficiency. I collaborate with clinical and IT stakeholders to deliver scalable solutions and ensure projects meet business objectives. I'm passionate about mentoring teams, fostering clear communication, and continuously improving processes. I thrive in challenging environments and am committed to delivering reliable, user-centered technology that improves performance and patient care.…I'm a dedicated Technical Project Manager with over 6 years of experience across IT systems, focusing on analyzing business processes, managing deployments, and optimizing technologies to drive efficiency. I collaborate with clinical and IT stakeholders to deliver scalable solutions and ensure projects meet business objectives. I'm passionate about mentoring teams, fostering clear communication, and continuously improving processes. I thrive in challenging environments and am committed to delivering reliable, user-centered technology that improves performance and patient care.

Available to hire

I’m a dedicated Technical Project Manager with over 6 years of experience across IT systems, focusing on analyzing business processes, managing deployments, and optimizing technologies to drive efficiency. I collaborate with clinical and IT stakeholders to deliver scalable solutions and ensure projects meet business objectives.
I’m passionate about mentoring teams, fostering clear communication, and continuously improving processes. I thrive in challenging environments and am committed to delivering reliable, user-centered technology that improves performance and patient care.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

VOIP Lead at NHS Operose Health

January 1, 2023 - January 1, 2023

Identified improvement opportunities in various systems; managed bespoke software to maintain GP telephony for 70+ UK surgeries; developed and maintained performance dashboards (Monday.com); led mobilisation projects; collaborated with offshore stakeholders; ensured mobilisations met deadlines under pressure; onboarded a new telephony platform (Red Centric); acted as SME for stakeholders and vendors.

Technical Project Manager at NHS – HCRG Care Group (Virgin Care)

January 1, 2023 - November 24, 2025

Collaborating with Clinical Commission Groups and local councils to provide capacity for GP surgeries; executing business cases; managing telecommunication support; leading cross-functional work streams; governance; testing for monthly releases; travel for conferences; stakeholder coaching and mentoring.

VOIP Lead at NHS Operose Health

January 1, 2023 - October 13, 2025

Identified improvement opportunities across systems and provided feedback to change teams; managed bespoke GP telephony software for 70+ UK surgeries; maintained and enhanced performance dashboards (e.g., Monday.com); coordinated mobilisations and supported offshore stakeholders; ensured network connectivity and equipment were operational for clinical use; led mobilization projects in an agile environment and produced regular risk assessments and contingencies; managed telephony tasks for newly onboarded surgeries and provided stakeholder engagement support.

Technical Project Manager at NHS – HCRG Care Group (Virgin Care)

January 1, 2023 - Present

Collaborated with Clinical Commissioning Groups and local councils to provide additional working capacity for GP surgeries; executed business cases capturing technical requirements for capacity projects; managed telecommunication support onsite and remotely within business SLAs; led cross-department collaboration to form project plans for new initiatives; provided governance and coaching to project managers on large programmes; managed technical and non-technical teams to achieve objectives; ensured regular IT governance and testing for monthly releases and deployments; facilitated stakeholder engagement and mentored junior PMs as a functional SME.

VOIP Lead at NHS Operose Health

January 1, 2023 - October 13, 2025

Identified improvement opportunities in various systems and provided feedback to change teams. Managed bespoke software to maintain GP telephony for 70+ UK GP surgeries and developed performance reporting dashboards (e.g., Monday.com). Collaborated with offshore stakeholders, supported ophthalmology equipment network connectivity, and worked in an agile environment with requirement analysis for mobilization projects.

Technical Project Manager at NHS – HCRG Care Group (Virgin Care)

January 1, 2023 - Present

Collaborating with Clinical Commissioning Groups and local councils to provide additional capacity for GP surgeries. Capturing technical requirements for enhanced capacity projects and managing telecommunications support to ensure issues are resolved within business SLAs. Leading cross-functional communications across multiple work streams, providing governance and mentoring to junior project managers, and leading testing for monthly releases and deployments to NHS production sites. Facilitated stakeholder engagement, supported senior management with regular reporting, and travelled across the UK for system mobilisations.

VOIP Lead at NHS Operose Health

January 1, 2023 - August 5, 2025

Led improvements and managed bespoke software supporting telephony for 70+ UK GP surgeries. Developed performance reporting dashboards with Monday.com, managed telephony platform Red Centric, collaborated with offshore stakeholders, supported specialized ophthalmology equipment networking, worked in an agile environment on mobilization projects, built strong stakeholder relationships, managed all telephony-related project tasks from initiation to close, and assessed project risks with contingencies due to sensitive healthcare context.

Technical Project Manager at NHS – HCRG Care Group (Virgin Care)

January 1, 2023 - Present

Collaborated with Clinical Commissioning Groups across England to increase GP surgery capacity via technical requirements and business cases. Managed telecommunications support onsite and remotely ensuring SLA compliance. Led cross-department collaborations, project planning, reporting to IT Director and Senior Management, and managed testing for system releases, upgrades, and deployments. Traveled UK-wide for conferences and workshops, facilitated stakeholder engagement, coached junior project managers, and acted as a functional SME for stakeholders and vendors.

Project Manager at NHS – AT Medics

January 1, 2021 - January 1, 2021

Reported to CEO/Directors; managed telephony software for 48+ UK GP surgeries; created user guides; configured laptops; patched wired networks; led multiple projects (VOIP, IT Transition, Forum, Internal surgery mobilisation, Head Office segregation); designed organizational manuals; engaged with senior stakeholders; handled 13+ concurrent work streams.

Project Manager at NHS – AT Medics

January 1, 2021 - October 13, 2025

Reported to executives, managed bespoke software for GP telephony across 48+ surgeries; authored user guides and manuals to enable managers to control systems; configured hardware including laptops during COVID-19; led multiple projects concurrently (VOIP, IT Transition, Forum, Internal surgery mobilization and Head Office segregation); led patches and network updates, and supported large-scale healthcare IT deployments with a user-focused approach.

Project Manager at NHS – AT Medics

January 1, 2021 - October 13, 2025

Reported to company leadership and managed telephony for 48+ UK GP surgeries. Created user guides, configured laptops during Covid, and led multiple concurrent projects (VOIP, IT Transition, Forum, internal surgery mobilization, and Head Office segregation). Developed manuals and ensured end-to-end project delivery with strong stakeholder engagement.

Project Manager at NHS – AT Medics

January 1, 2021 - August 5, 2025

Reported to CEOs and Directors, maintained bespoke software for telephony for 48+ GP surgeries, created user guides, configured over 115 laptops during COVID, managed multiple projects simultaneously including VOIP and IT transition, designed user manuals, performed network patching and installations, managed Wi-Fi installations across surgeries, utilized Surgery Connect for VOIP call flows, worked with large datasets, demonstrated strong stakeholder engagement, and possessed business analytical skills in a high-pressure healthcare setting.

Project & Business Systems Coordinator at Mitie

December 31, 2019 - August 5, 2025

Coordinated projects across multiple contracts using Monday.com; reviewed and improved processes to automate and reduce manual workload. Managed cost-effective alternatives, documented and matured HR processes, participated in implementation of multiple bespoke systems, co-piloted Microsoft Tasks usage for tracking, traveled UK for meetings and IT issue resolution, oversaw Windows 7 to 10 migration, processed hardware orders, and analyzed business processes to simplify and improve project management and reporting. Managed work stream group leaders to deliver projects on time.

Project & Business Systems Coordinator at Mitie

January 1, 2019 - January 1, 2019

Coordinated aspects of projects on multiple contracts; planned mobilisations using Monday.com; reviewed and simplified processes; implemented new systems (PECS, FLS, RMS, SystmOne); co-piloted Microsoft Tasks for tracking tasks and costs; oversaw Windows 7 to Windows 10 migration; managed hardware and travel; produced reports and managed work stream leaders.

Project & Business Systems Coordinator at Mitie

January 1, 2019 - October 13, 2025

Coordinated project aspects on behalf of project managers across multiple contracts; used Monday.com to plan capacity mobilizations; reviewed and streamlined processes to remove non-value activities; contributed to the implementation of new bespoke systems (PECS – FLS – RMS – SystmOne); co-piloted Microsoft Tasks to track tasks and costs; managed Windows 7 to Windows 10 migration and supported Care and Custody users; performed hardware provisioning and created process documentation to improve efficiency.

Project & Business Systems Coordinator at Mitie

January 1, 2019 - October 13, 2025

Coordinated project activities across contracts, utilised Monday.com for capacity mobilizations, reviewed and streamlined processes, and implemented new systems (PECS, FLS, RMS, SystmOne). Supported Windows migrations (Windows 7 to 10) and performed ad hoc IT tasks, including hardware setup and cost control.