Aya Allam

Project Manager (Social Media & Content Manager) at Aya Allam

Led the creation and deployment of high-impact content across digital platforms, ensuring every post met brand standards and told a cohesive story. Managed all social media channels hands-on, using data-driven growth tactics to expand reach and deepen audience engagement. Shaped digital narratives that connected with audiences, leveraged performance insights, and evolved social presence with intention and flair.

Social Media Manager & Content Creator at Leo Club Al Cachy & Leo Club CPGE Moulay Driss

Managed and created engaging digital content showcasing Leo Club's activities across all social media platforms, maintaining brand consistency and tone. Explored collaborations and identified new opportunities to support impactful initiatives and broaden community outreach. By monitoring social media SEO and refining content strategy, boosted visibility and helped grow the club's online presence.

Private English Tutor at Independent

Delivered personalized online English tutoring to over 10 individual students aged 15 to 30, adapting lesson plans to varying proficiency levels and learning goals. Developed and implemented original instructional materials and techniques focused on conversation, grammar, and academic writing, integrating brief assignments to reinforce key concepts. Ensured efficient learning by designing homework and tasks that could be completed in under 30 minutes, supporting engagement, retention, and time management.

Call Centre Experience at BC-Teleservicer

Handled 50+ customer interactions per day, giving detailed personalized, friendly, and polite service to ensure customer retention and satisfaction. Established knowledge of protocols, answering customer inquiries, and reducing wait times by over 7 minutes. Maintained a professional, friendly demeanor with customers at all times, receiving lots of positive customer reviews. Collected sourced data such as customer names, addresses, phone numbers, and credit card information for over 1000 customers. Proficient in video conferencing platforms such as Zoom, Skype, and Google Meet.

Private English Tutor at Al Akhawayn University, Ifrane

Delivered tailored English lessons focusing on conversation, grammar, and writing; prepared learning materials covering conversation, grammar, and writing; improved student performance through structured learning methods.

Led content creation and publishing across multiple digital platforms; managed social media channels; developed data-driven growth tactics to expand reach and deepen audience engagement; designed and implemented content strategies aligned with project goals; analyzed performance metrics to continuously improve digital presence.