I am a highly motivated and imaginative professional with refined emotional and cognitive intelligence that empowers me to lead with empathy and strategic insight. I excel in both verbal and written communication, possess keen problem-solving abilities, and manage my time with precision. I cultivate meaningful client relationships across digital and face-to-face environments. As a swift learner, I adapt seamlessly to new organizations and consistently drive impactful results. My diverse experience in customer service, digital media management, and tutoring allows me to provide personalized and effective communication and training. I am skilled at managing social media channels, creating engaging content, and leading initiatives that support community outreach and audience growth. I bring enthusiasm and dedication to every role I undertake.

Aya Allam

I am a highly motivated and imaginative professional with refined emotional and cognitive intelligence that empowers me to lead with empathy and strategic insight. I excel in both verbal and written communication, possess keen problem-solving abilities, and manage my time with precision. I cultivate meaningful client relationships across digital and face-to-face environments. As a swift learner, I adapt seamlessly to new organizations and consistently drive impactful results. My diverse experience in customer service, digital media management, and tutoring allows me to provide personalized and effective communication and training. I am skilled at managing social media channels, creating engaging content, and leading initiatives that support community outreach and audience growth. I bring enthusiasm and dedication to every role I undertake.

Available to hire

I am a highly motivated and imaginative professional with refined emotional and cognitive intelligence that empowers me to lead with empathy and strategic insight. I excel in both verbal and written communication, possess keen problem-solving abilities, and manage my time with precision. I cultivate meaningful client relationships across digital and face-to-face environments. As a swift learner, I adapt seamlessly to new organizations and consistently drive impactful results.

My diverse experience in customer service, digital media management, and tutoring allows me to provide personalized and effective communication and training. I am skilled at managing social media channels, creating engaging content, and leading initiatives that support community outreach and audience growth. I bring enthusiasm and dedication to every role I undertake.

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Language

Arabic
Fluent
French
Fluent
English
Advanced
Spanish; Castilian
Intermediate
Turkish
Beginner

Work Experience

Project Manager (Social Media & Content Manager) at Aya Allam
September 1, 2024 - Present
Led the creation and deployment of high-impact content across digital platforms, ensuring every post met brand standards and told a cohesive story. Managed all social media channels hands-on, using data-driven growth tactics to expand reach and deepen audience engagement. Shaped digital narratives that connected with audiences, leveraged performance insights, and evolved social presence with intention and flair.
Social Media Manager & Content Creator at Leo Club Al Cachy & Leo Club CPGE Moulay Driss
September 1, 2024 - August 6, 2025
Managed and created engaging digital content showcasing Leo Club's activities across all social media platforms, maintaining brand consistency and tone. Explored collaborations and identified new opportunities to support impactful initiatives and broaden community outreach. By monitoring social media SEO and refining content strategy, boosted visibility and helped grow the club's online presence.
Private English Tutor at Independent
September 1, 2021 - August 6, 2025
Delivered personalized online English tutoring to over 10 individual students aged 15 to 30, adapting lesson plans to varying proficiency levels and learning goals. Developed and implemented original instructional materials and techniques focused on conversation, grammar, and academic writing, integrating brief assignments to reinforce key concepts. Ensured efficient learning by designing homework and tasks that could be completed in under 30 minutes, supporting engagement, retention, and time management.
Call Centre Experience at BC-Teleservicer
July 1, 2022 - August 6, 2025
Handled 50+ customer interactions per day, giving detailed personalized, friendly, and polite service to ensure customer retention and satisfaction. Established knowledge of protocols, answering customer inquiries, and reducing wait times by over 7 minutes. Maintained a professional, friendly demeanor with customers at all times, receiving lots of positive customer reviews. Collected sourced data such as customer names, addresses, phone numbers, and credit card information for over 1000 customers. Proficient in video conferencing platforms such as Zoom, Skype, and Google Meet.

Education

Bachelor of Arts in English Linguistics & Phonological Studies at Faculty of Art, Letters and Humanities - SAISS, Fez
September 1, 2014 - September 1, 2019
Master of Art in New Media Communication in the Digital Age at Faculty of Art, Letters and Humanities - University of Moulay Ismail, Meknas
October 1, 2024 - July 1, 2026

Qualifications

French Language Certification - Level C2
January 11, 2030 - August 6, 2025

Industry Experience

Education, Media & Entertainment, Non-Profit Organization, Professional Services