I'm a Digital Transformation Leader and Process Automation Expert with over 7 years leading distributed and cross-functional teams across multiple time zones, delivering automation and AI-powered solutions for global clients in Insurance, Telecom, Public Sector, and Consulting Services. I leverage automation tools and AI to optimize processes, improve operational efficiency, and align technology initiatives with business goals. I'm fully bilingual in Spanish and English, with a passion for stakeholder alignment and measurable results, such as saving 152k labor hours. I enjoy turning complex problems into scalable, data-driven solutions and collaborating with diverse teams to achieve ROI targets.

ABEL ABAD APARICIO

I'm a Digital Transformation Leader and Process Automation Expert with over 7 years leading distributed and cross-functional teams across multiple time zones, delivering automation and AI-powered solutions for global clients in Insurance, Telecom, Public Sector, and Consulting Services. I leverage automation tools and AI to optimize processes, improve operational efficiency, and align technology initiatives with business goals. I'm fully bilingual in Spanish and English, with a passion for stakeholder alignment and measurable results, such as saving 152k labor hours. I enjoy turning complex problems into scalable, data-driven solutions and collaborating with diverse teams to achieve ROI targets.

Available to hire

I’m a Digital Transformation Leader and Process Automation Expert with over 7 years leading distributed and cross-functional teams across multiple time zones, delivering automation and AI-powered solutions for global clients in Insurance, Telecom, Public Sector, and Consulting Services. I leverage automation tools and AI to optimize processes, improve operational efficiency, and align technology initiatives with business goals.

I’m fully bilingual in Spanish and English, with a passion for stakeholder alignment and measurable results, such as saving 152k labor hours. I enjoy turning complex problems into scalable, data-driven solutions and collaborating with diverse teams to achieve ROI targets.

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Language

Spanish; Castilian
Fluent
English
Fluent

Work Experience

Process Optimization & Automation Business Manager at MAPFRE Spain
January 31, 2024 - August 5, 2025
Managed process optimization and automation initiatives, leading efforts to enhance operational efficiency and implement strategic automation solutions across the organization.
Strategy & New Ventures Senior Analyst at Orange Spain (now MASMOVIL Orange)
June 30, 2022 - August 5, 2025
Supported go-to-market strategies for new business initiatives and projects, monitored subsidiary performance to identify cost-saving opportunities, evaluated M&A opportunities through synergy assessments, financial analysis and portfolio evaluations, and identified and implemented over 30 automation opportunities annually to optimize processes across various company departments.
Process Automation Senior Specialist / Process & Automation Business Analyst at NTT DATA Spain
June 30, 2021 - August 5, 2025
Led cross-functional teams of analysts to execute automation projects, increasing efficiency by 9% and saving 152,000 labor hours. Defined project backlogs, prioritized processes based on ROI, collaborated with stakeholders to align projects with business objectives and KPIs, and maintained ongoing communication to provide project updates and manage expectations. Acted as liaison between business and technical teams managing project scope and deliverables. Assessed business processes to identify automation opportunities across industries like Utilities, Industry, and Telecom, producing functional documentation aligning business needs with technical solutions and reducing time-to-market by 25%. Managed a diverse team of functional and technical profiles ensuring timely and efficient project delivery.
Process Optimization & Automation Business Manager at MAPFRE Spain
July 1, 2022 - January 1, 2024
Implemented automation initiatives that increased efficiency by 9% and saved 152k labor hours. Applied Agile delivery practices to coordinate cross-functional teams and managed project backlogs aligned with ROI targets. Oversaw service budget and ensured compliance with corporate KPIs.
Strategy & New Ventures Senior Analyst at MasOrange (formerly Orange Spain)
June 1, 2021 - June 1, 2022
Conducted M&A reviews, synergy evaluations, and financial analyses for portfolio growth. Optimized subsidiary performance and identified cost-saving opportunities. Supported go-to-market strategies for new ventures.
Corporate Process and Automation Senior Analyst at MasOrange
October 1, 2018 - June 1, 2021
Identified and implemented 60+ automation solutions, in different areas of the company (HR, Finance, Sales, Marketing). Managed a diverse team of functional and technical profiles, ensuring timely and efficient project delivery. Maintained clear communication with stakeholders to provide project updates, adjust timelines and manage expectations.
Process Automation (RPA) & Operations Specialist at NTT Data Spain
April 1, 2017 - September 1, 2018
Assessed 40+ business processes to identify automation opportunities across sectors like Utilities, Telecom or Industry. Drafted functional & technical documentation, aligning business needs with automation solutions & driving delivery by 25%. Liaised between business and technical teams, managing scope, timelines, and expectations to ensure goals were met.

Education

Master’s Degree in Business Consulting at CBSM (Business Consulting School of Management)
January 1, 2016 - December 31, 2017
Dual Bachelor's Degree in Law and Business Administration at University Carlos III - Madrid
January 1, 2009 - December 31, 2015
Master’s Degree in Business Consulting at Business Consulting School of Management
January 1, 2016 - January 1, 2017
Dual Bachelor’s in Law & Business Administration at University Carlos III, Madrid
January 1, 2009 - January 1, 2015

Qualifications

English C1 Certification
January 11, 2030 - August 5, 2025

Industry Experience

Telecommunications, Energy & Utilities, Professional Services, Financial Services, Government, Software & Internet