Alina Maly Shevska

Customer Service Representative at Global Staffing Support

Delivered responsive and empathetic customer support via email, phone, and chat for a wide range of client inquiries and issues. Maintained detailed records of customer interactions, feedback, and resolutions. Collaborated with logistics, sales, and technical teams to coordinate issue resolution and improve customer experience. Created content for social media, newsletters, and promotional materials to enhance brand visibility and audience engagement. Coordinated with designers, copywriters, and external agencies to ensure timely delivery of marketing assets. Scheduled and monitored posts across Instagram, Facebook, and LinkedIn. Provided front desk support and daily guest service for residents, coworkers, and visitors in a dynamic, multicultural environment. Managed check-ins/check-outs, room assignments, and reservation updates using a property management system. Managed billing, payments, and issued invoices while maintaining accurate records.

Freelance Marketing Assistant at La Fabrica & CoGuest Service Agent

Supported content creation, editing, and strategy for social media, newsletters, and promotional materials. Coordinated with designers and external agencies to ensure timely delivery of marketing assets. Assisted with content calendars and campaign execution. Provided client-facing support and contributed to growth of brand visibility.

Provided freelance marketing support including content creation, social media coordination, and promotional materials.