Available to hire
Hi, I’m Lakshmi Burle, a Senior QA Leader with over 20 years of experience shaping test strategy, planning, UAT coordination, and quality governance across enterprise applications, mobile platforms, and AI-driven systems. I partner with product and engineering teams to deliver robust, auditable quality in fast-paced environments.
I’m passionate about building high-quality software through automation, cross-functional collaboration, and clear quality metrics that drive business outcomes.
Skills
Work Experience
NCAI Engineer / Accessibility Quality Consultant at Bank of America
August 1, 2024 - PresentDeveloped scalable conversation test harnesses for AI chatbots focusing on LLM behavior, hallucination detection, and fallback testing. Validated OpenAI GPT-4 integration within enterprise chat applications to ensure prompt reliability. Designed automated test frameworks for chatbot regression using Playwright and Cyara. Developed document understanding workflows leveraging UiPath AI Center and implemented chatbot performance metrics with NLP-based classifiers.
NCAI QA Consultant / RPA Integration Specialist at Wells Fargo
July 31, 2024 - August 5, 2025Built intelligent RPA workflows integrating UiPath with GPT-4 for automating dispute resolution and customer sentiment classification. Validated GPT-powered email summarization and case classification leveraging REST APIs. Collaborated with data science teams to fine-tune and QA model iterations. Led mobile AI automation testing using Appium and Java on Android/iOS. Established and maintained CI/CD integrated test pipelines for nightly LLM regression testing.
TXLLM QA Lead / Accessibility Engineer at Frontier Communications
June 30, 2022 - August 5, 2025Designed automated QA workflows for chatbot interfaces based on OpenAI and Claude models. Developed LLM bias detection pipelines and monitored AI tone consistency across platforms. Provided accessibility guidelines for AI systems to ensure compliance with ADA/WCAG standards.
OHAI Accessibility Analyst / QA Specialist at Nationwide Insurance
February 28, 2019 - August 5, 2025Conducted 508 accessibility audits and prepared VPAT documentation for AI-enabled systems. Delivered accessibility training and developed tools for QA and development teams. Tested cognitive tools and ensured screen reader compatibility for mobile and web AI solutions.
AI QA Lead / Automation Engineer at IBM – Bangalore
February 28, 2015 - August 5, 2025Led automation strategies for API and web AI systems using QTP and Selenium. Contributed to big data test automation integrating Hadoop and Spark technologies. Created AI-adjacent testing tools and frameworks for IBM's internal innovation labs.
QA Lead – AI & IAM Systems at Wells Fargo
September 1, 2025 - PresentLed QA strategy, test planning, and execution for AI-driven Identity & Access Management platforms. Defined testing scope, created test scenarios and comprehensive test cases for access provisioning, entitlement reviews, and RBAC workflows. Developed validation frameworks for AI/LLM outputs, ensured accuracy and compliance, and managed end-to-end test coverage across IAM workflows. Implemented manual and automated test design, established defect management processes, and delivered QA dashboards and metrics.
Accessibility Quality Consultant / QA Lead at Bank of America
August 1, 2024 - September 1, 2025Led test strategy and execution for AI chatbot ERICA and enterprise applications. Defined test plans and scenarios, implemented automation (Playwright, Python) for regression testing, managed defects, and ensured traceability for audit clearance. Coordinated UAT with business teams and ensured readiness for go-live.
NCUX Test Consultant (SME) at Wells Fargo
July 1, 2022 - July 1, 2024Led mobile and chatbot test planning and execution, maintained test cases, reviews, and documentation; integrated automation into CI/CD pipelines for faster releases; owned UAT readiness activities and business user onboarding.
QA Lead / Accessibility Lead at Frontier Communications, TX
March 1, 2019 - June 1, 2022Defined QA strategy and scope for chatbot and mobile apps; developed BDD test scenarios and automation frameworks; managed defect lifecycle; ensured traceability and audit readiness; led UAT cycles with business SMEs and obtained sign-off for releases.
Senior QA Engineer / Accessibility Consultant at Nationwide Insurance
March 1, 2016 - February 1, 2019Developed test plans, executed manual and regression testing, and ensured requirement traceability and compliance; supported UAT execution and business user sign-off; collaborated with QA, product, and engineering teams.
QA Lead at IBM, Bangalore
February 1, 2010 - February 1, 2015Led QA strategy, planning, and execution across multiple projects; designed and implemented automation frameworks (Selenium, QTP) and managed QA teams; delivered test reports, metrics, and quality dashboards; supported UAT cycles and business acceptance for production deployments.
Education
Master of Computer Applications (MCA) at Andhra University, Visakhapatnam, India
January 11, 2030 - August 5, 2025Bachelor of Science (Math, Physics, Chemistry) at Acharya Nagarjuna University, India
January 11, 2030 - August 5, 2025Master of Computer Applications (MCA) at Andhra University, India
January 11, 2030 - May 14, 2026Qualifications
Certified QPACE Level 4 – IBM
January 11, 2030 - August 5, 2025Certified Testing Expert
January 11, 2030 - August 5, 2025JAWS Accessibility Certified
January 11, 2030 - August 5, 2025Certified Testing Expert
January 11, 2030 - May 14, 2026IBM QPACE Level 4 Certified
January 11, 2030 - May 14, 2026Industry Experience
Financial Services, Healthcare, Software & Internet, Telecommunications, Professional Services, Media & Entertainment
Skills
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