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I am an experienced AI Engineer and QA professional with over 16 years in IT, specializing in AI engineering, QA, UI/UX testing, chatbot validation, and RPA integration. I have a deep passion for developing and validating AI-driven solutions, particularly in conversational AI and generative AI models, aiming to enhance business processes and create accessible technologies. Throughout my career, I've successfully integrated and tested AI models within enterprise applications, implemented scalable automation frameworks, and ensured compliance with accessibility standards. I enjoy collaborating with cross-functional teams and continuously learning to adapt AI technologies in various sectors like financial services and healthcare.…I am an experienced AI Engineer and QA professional with over 16 years in IT, specializing in AI engineering, QA, UI/UX testing, chatbot validation, and RPA integration. I have a deep passion for developing and validating AI-driven solutions, particularly in conversational AI and generative AI models, aiming to enhance business processes and create accessible technologies. Throughout my career, I've successfully integrated and tested AI models within enterprise applications, implemented scalable automation frameworks, and ensured compliance with accessibility standards. I enjoy collaborating with cross-functional teams and continuously learning to adapt AI technologies in various sectors like financial services and healthcare.

Lakshmi B

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I am an experienced AI Engineer and QA professional with over 16 years in IT, specializing in AI engineering, QA, UI/UX testing, chatbot validation, and RPA integration. I have a deep passion for developing and validating AI-driven solutions, particularly in conversational AI and generative AI models, aiming to enhance business processes and create accessible technologies. Throughout my career, I've successfully integrated and tested AI models within enterprise applications, implemented scalable automation frameworks, and ensured compliance with accessibility standards. I enjoy collaborating with cross-functional teams and continuously learning to adapt AI technologies in various sectors like financial services and healthcare.…I am an experienced AI Engineer and QA professional with over 16 years in IT, specializing in AI engineering, QA, UI/UX testing, chatbot validation, and RPA integration. I have a deep passion for developing and validating AI-driven solutions, particularly in conversational AI and generative AI models, aiming to enhance business processes and create accessible technologies. Throughout my career, I've successfully integrated and tested AI models within enterprise applications, implemented scalable automation frameworks, and ensured compliance with accessibility standards. I enjoy collaborating with cross-functional teams and continuously learning to adapt AI technologies in various sectors like financial services and healthcare.

Available to hire

I am an experienced AI Engineer and QA professional with over 16 years in IT, specializing in AI engineering, QA, UI/UX testing, chatbot validation, and RPA integration. I have a deep passion for developing and validating AI-driven solutions, particularly in conversational AI and generative AI models, aiming to enhance business processes and create accessible technologies.

Throughout my career, I’ve successfully integrated and tested AI models within enterprise applications, implemented scalable automation frameworks, and ensured compliance with accessibility standards. I enjoy collaborating with cross-functional teams and continuously learning to adapt AI technologies in various sectors like financial services and healthcare.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

NCAI Engineer / Accessibility Quality Consultant at Bank of America

August 1, 2024 - Present

Developed scalable conversation test harnesses for AI chatbots focusing on LLM behavior, hallucination detection, and fallback testing. Validated OpenAI GPT-4 integration within enterprise chat applications to ensure prompt reliability. Designed automated test frameworks for chatbot regression using Playwright and Cyara. Developed document understanding workflows leveraging UiPath AI Center and implemented chatbot performance metrics with NLP-based classifiers.

NCAI QA Consultant / RPA Integration Specialist at Wells Fargo

July 31, 2024 - August 5, 2025

Built intelligent RPA workflows integrating UiPath with GPT-4 for automating dispute resolution and customer sentiment classification. Validated GPT-powered email summarization and case classification leveraging REST APIs. Collaborated with data science teams to fine-tune and QA model iterations. Led mobile AI automation testing using Appium and Java on Android/iOS. Established and maintained CI/CD integrated test pipelines for nightly LLM regression testing.

TXLLM QA Lead / Accessibility Engineer at Frontier Communications

June 30, 2022 - August 5, 2025

Designed automated QA workflows for chatbot interfaces based on OpenAI and Claude models. Developed LLM bias detection pipelines and monitored AI tone consistency across platforms. Provided accessibility guidelines for AI systems to ensure compliance with ADA/WCAG standards.

OHAI Accessibility Analyst / QA Specialist at Nationwide Insurance

February 28, 2019 - August 5, 2025

Conducted 508 accessibility audits and prepared VPAT documentation for AI-enabled systems. Delivered accessibility training and developed tools for QA and development teams. Tested cognitive tools and ensured screen reader compatibility for mobile and web AI solutions.

AI QA Lead / Automation Engineer at IBM – Bangalore

February 28, 2015 - August 5, 2025

Led automation strategies for API and web AI systems using QTP and Selenium. Contributed to big data test automation integrating Hadoop and Spark technologies. Created AI-adjacent testing tools and frameworks for IBM's internal innovation labs.