Brotasree Saha

Published technology roadmaps for multi-site facility installation, including designing purchasing and installation plans based on customer budgets and technical needs. Served as the primary point of contact for triaging technical issues. Reviewed technical guidelines to verify compliance with information security standards. Provided repair and replacement estimates, executed customer connection processes, and effectively communicated technical issues in easy-to-understand terms to customers. Supported store objectives as part of a team and maintained store cleanliness and professional appearance. Worked remotely from home.

Managed technology roadmaps for multi-site facility installations by designing purchasing and installation plans based on customer budgets and technical needs. Served as a primary contact for triaging technical issues and delivering repair and replacement estimates. Ensured compliance with information security standards and best practices, and communicated technical issues clearly to customers. Maintained professional store presentation and team collaboration in meeting store objectives.

Handled cash registers for fast and accurate transactions. Established and identified prices of goods and services, tabulated bills using scanning systems. Managed customer service issues in person and over the phone. Utilized sales techniques to ensure customer satisfaction, managed customer relations to maintain high satisfaction on sales, returns, and store presentation.