Available to hire
I am a competent, enthusiastic, and visionary IT professional with over 4 years of experience as a Technology Analyst and 2 years as an IT Project Coordinator. I have expertise in managing and resolving technical issues, process improvement, and coordinating with multiple stakeholders to optimize operations in educational and financial sectors. I thrive on building efficient systems and automating processes to enhance user experience and operational effectiveness. Along with this travelling is my passion I never waste my vacation sitting ideal instead I explore and get thorough knowledge of the places I travel
Instagram handle : shettys_sush
Experience Level
Work Experience
Assistant - National Registrar Office Associate Analyst - University Registrar Office - Operations at Yorkville University
September 1, 2024 - August 5, 2025Enhanced and optimized the Student Information System. Conducted data analysis and report generation for the registration process via Power BI and Looker. Triaged admission process issues using ServiceNow and Freshservice ticketing systems. Coordinated with multiple stakeholders from campus and university registrar office on process improvements and change management.
Information Technology System Specialist at Yorkville University
September 1, 2024 - PresentResolving day-to-day issues with client service and student information systems (Freshservice and ServiceNow). Improving and automating the Registrar process including building pathways in the newly adopted Student Information System (SIS). Handling academic process issues and monitoring registration errors to ensure smooth registration of undergraduate and graduate programs.
Associate Analyst - University Registrar Office - Operations at Yorkville University
September 1, 2024 - August 5, 2025Enhanced and optimized the Student Information System (SIS), performed data analysis and report generation for the registration process using Power BI and Lookr, triaged issues related to admissions via ServiceNow and Freshservice ticketing systems, and coordinated with multiple stakeholders for process improvement and change management.
Information Technology System Specialist at Yorkville University
September 1, 2024 - PresentCurrently responsible for resolving daily issues related to client service and student information systems such as Freshservice and ServiceNow. I work on improving and automating Registrar processes, developing pathways in the newly adopted Student Information System (SIS), resolving academic process issues, and monitoring registration errors to ensure smooth registration for undergraduate and graduate programs.
Project Coordinator at Meridian Credit Union
January 1, 2023 - August 5, 2025Monitored project progress and created project status reports. Scheduled meetings and communicated with senior project manager throughout the project lifecycle. Managed project management documents including project plans, requirement documents, schedules, and scopes. Supported team collaboration on project-related tasks.
IT Project Coordinator at Meridian Credit Union
January 1, 2023 - August 5, 2025Monitored project progress, created project status reports, coordinated stakeholder meetings, communicated with senior project managers, managed project documentation including plans and schedules, and supported team collaboration throughout the project lifecycle.
Technology Analyst at Infosys
August 31, 2021 - August 5, 2025Coordinated with internal and external stakeholders to resolve technical problems. Led Agile certification and implementation of multiple system development projects for internal teams. Supervised project integrations, collected and evaluated data for project managers. Maintained user interfaces and developed forms. Trained teams on technical documentation and provided weekly status reports. Monitored risk management plans and developed and supervised a team of internal and external consultants.
Technology Analyst at Infosys
August 31, 2021 - August 5, 2025Coordinated with internal and external stakeholders to resolve technical problems, led Agile certification and system development implementation, supervised project integration and data evaluation, maintained user interface and form building, trained internal teams on technical documentation, managed team schedules and performance, and monitored risk management plans for critical business processes.
Senior System Engineer at Infosys
June 30, 2020 - August 5, 2025Provided project and operations support including scheduling meetings, composing reports, and maintaining project documents. Managed resource plans, issue logs, budgets, and tracked risks relating to insurance form designs and QA testing. Coordinated full lifecycle IT projects and integrated project activities across phases.
Project and Operations Support at Infosys
June 30, 2020 - August 5, 2025Supported Senior Manager and team with project and operations tasks including scheduling meetings, composing agendas and reports, maintaining project plans and budgets, coordinating full lifecycle IT projects, identifying system requirements, integrating project phases, and monitoring risk in insurance form designs.
System Engineer at Infosys
February 28, 2019 - August 5, 2025Designed and tested user interfaces using Adobe Experience Manager, resolving priority business issues. Worked on internal projects using AngularJS and SQL. Completed training in Business English, Corporate Communication Skills, AngularJS, Python, SQL, Java, Hibernate, and JavaScript.
System Engineer at Infosys
February 28, 2019 - August 5, 2025Designed and tested user interface for MetLife projects, resolved business-critical issues using Adobe Experience Manager, worked on Angular JS and SQL based internal projects, and completed training in Business English, Corporate Communication Skills, and various programming technologies.
Business Development Executive at Toppr
December 31, 2017 - August 5, 2025Responsible for regional product demonstrations. Worked as a sales executive for a tech learning app and reported monthly sales to VP. Recognized as top performer for highest revenue generation for four consecutive months.
Business Development Executive at Toppr
December 31, 2017 - August 5, 2025Led product demonstrations on a regional basis, managed sales for a tech learning app, reported monthly sales to the VP, and received recognition as top performer for highest revenue generation for four consecutive months.
Education
Postgraduate Degree at Humber College
January 1, 2021 - August 5, 2025Bachelors of Technology at Usha Mittal Institute of Technology for Women
January 1, 2013 - December 31, 2017Postgraduate Degree at Humber College
January 1, 2021 - August 5, 2025Bachelors of Technology at Usha Mittal Institute of Technology for Women
January 1, 2013 - December 31, 2017Qualifications
Industry Experience
Education, Financial Services, Professional Services, Software & Internet
Experience Level
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