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I am a highly organized and results-driven professional with a passion for expanding my skills and taking on new responsibilities. I prioritise my workload using a logical, methodical approach and plan all stages thoroughly to meet realistic deadlines. Dedicated and career-driven, I work hard to ensure the reputation of any business I represent is protected and enhanced, benefiting all involved. With extensive experience in administration, social media management, content creation, and office management across various sectors, I have developed a broad skill set including CRM, bookkeeping, website management, and event planning. I enjoy continuous learning and thrive in roles that allow me to support teams and contribute to business success efficiently and creatively.…I am a highly organized and results-driven professional with a passion for expanding my skills and taking on new responsibilities. I prioritise my workload using a logical, methodical approach and plan all stages thoroughly to meet realistic deadlines. Dedicated and career-driven, I work hard to ensure the reputation of any business I represent is protected and enhanced, benefiting all involved. With extensive experience in administration, social media management, content creation, and office management across various sectors, I have developed a broad skill set including CRM, bookkeeping, website management, and event planning. I enjoy continuous learning and thrive in roles that allow me to support teams and contribute to business success efficiently and creatively.

Kayleigh Glaister

Social Media Manager, Copywriter, Content Creator, +1

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I am a highly organized and results-driven professional with a passion for expanding my skills and taking on new responsibilities. I prioritise my workload using a logical, methodical approach and plan all stages thoroughly to meet realistic deadlines. Dedicated and career-driven, I work hard to ensure the reputation of any business I represent is protected and enhanced, benefiting all involved. With extensive experience in administration, social media management, content creation, and office management across various sectors, I have developed a broad skill set including CRM, bookkeeping, website management, and event planning. I enjoy continuous learning and thrive in roles that allow me to support teams and contribute to business success efficiently and creatively.…I am a highly organized and results-driven professional with a passion for expanding my skills and taking on new responsibilities. I prioritise my workload using a logical, methodical approach and plan all stages thoroughly to meet realistic deadlines. Dedicated and career-driven, I work hard to ensure the reputation of any business I represent is protected and enhanced, benefiting all involved. With extensive experience in administration, social media management, content creation, and office management across various sectors, I have developed a broad skill set including CRM, bookkeeping, website management, and event planning. I enjoy continuous learning and thrive in roles that allow me to support teams and contribute to business success efficiently and creatively.

Available to hire

I am a highly organized and results-driven professional with a passion for expanding my skills and taking on new responsibilities. I prioritise my workload using a logical, methodical approach and plan all stages thoroughly to meet realistic deadlines. Dedicated and career-driven, I work hard to ensure the reputation of any business I represent is protected and enhanced, benefiting all involved.

With extensive experience in administration, social media management, content creation, and office management across various sectors, I have developed a broad skill set including CRM, bookkeeping, website management, and event planning. I enjoy continuous learning and thrive in roles that allow me to support teams and contribute to business success efficiently and creatively.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Virtual Assistant and Social Media Manager at The Virtual Elf

February 1, 2015 - Present

Provided remote PA and administrative support, including telephone support, email and diary management, travel coordination, preparation of presentations, proofreading, document formatting, CRM management (Salesforce, Insightly, Zoho, Sage, Quickbooks, Xero), website management, basic bookkeeping, research and reporting, email marketing, social media content creation and scheduling, copywriting, blogging, management of SOPs and risk assessments, plus handling company merchandise preparation and shipping.

Founder / Co-owner at Rag Tag Team

December 31, 2021 - August 5, 2025

Managed booking schedules and diary, staff rota and payroll, invoicing, document creation and database entry, production of staff and cleaning contracts, stock and equipment ordering, and office advertising.

Office Manager at Precious Cells BioBank

December 31, 2014 - August 5, 2025

Managed the Administration team and Housekeeping, supported Sales team, Operations Director and CEO, handled new employee selection, induction and training, implemented staff training for new procedures, dealt with discrepancies and disciplinary procedures, organized team events and meetings, managed Salesforce database, password management, diary and meeting coordination, created and formatted company documents, maintained SOPs and risk assessments, and liaised with the Operations Director for staff feedback and changes.

P.A / Office Administrator at Precious Cells International Ltd

December 31, 2013 - August 5, 2025

Greeted visitors, answered calls, maintained client CRM records, created office SOPs and risk assessments, assembled and dispatched information packs and diagnostic kits, raised and reconciled purchase orders and invoices, ordered supplies, managed diary and meetings, coordinated PR events and exhibitions, handled general office duties, managed petty cash, company website, e-newsletter, Twitter and Facebook, generated sales leads, managed travel arrangements, inducted and trained new employees, and managed lab reporting and logistics for stem cell samples.

Office Administrator at RTS Textile Recyclers

December 31, 2011 - August 5, 2025

Handled invoice and payment reconciliation, general office duties including filing, photocopying, faxing, data entry, assisted clients by telephone, designed and distributed posters and newsletters, raised purchase orders and invoices, and managed textile banks.

Virtual Assistant and Social Media Manager at The Virtual Elf

February 1, 2015 - Present

Responsible for a wide range of PA and administrative tasks done remotely, including telephone support, email and diary management, travel coordination, preparation of presentations, proofreading, CRM management (Salesforce, Insightly, Zoho, Sage, Quickbooks, Xero), website management (WordPress, Joomla, VirtueMart, cPanel), basic bookkeeping, research and reporting, email marketing, social media management, content creation, copywriting, merchandise preparation and shipping, blogging, professional biography writing, and managing standard operating procedures and risk assessments.

Founder / Co-owner at Rag Tag Team

December 31, 2021 - August 5, 2025

Managed booking scheduling and diary management. Managed staff rota and payroll. Issued invoices and receipts. Created documents and database entries. Produced staff and cleaning contracts. Ordered stock, equipment, and uniforms. Oversaw advertising and office management.

Office Manager at Precious Cells BioBank

December 31, 2014 - August 5, 2025

Managed administration and housekeeping teams. Provided direct support to sales team, operations director, and CEO. Managed new employee selection, induction, and training. Arranged staff training on new procedures and skills updates. Addressed discrepancies including disciplinary procedures. Organized team events and meetings. Managed database (Salesforce) and sensitive password management. Oversaw diary management including meetings and conferences. Created and maintained company documents and SOPs. Implemented staff feedback with management discussion.

P.A / Office Administrator at Precious Cells International Ltd

December 31, 2013 - August 5, 2025

Handled visitor reception, telephone liaison with clients/partners, maintained client records on Salesforce CRM. Created and maintained SOPs and risk assessments. Assembled and dispatched information packs and diagnostic kits. Managed purchase orders, invoices, stationery and equipment orders. Organized diary including meetings and conferences. Coordinated PR events, project planning, exhibitions. Performed general office duties and petty cash. Managed company website, e-newsletter, Twitter and Facebook. Created presentations and managed sales leads to accounts. Planned travel arrangements for team and clients. Conducted new employee induction and training. Managed laboratory reporting and logistics for stem cell collection kits and samples.

Office Administrator at RTS Textile Recyclers

December 31, 2011 - August 5, 2025

Handled invoice and payment reconciliation. Performed general office duties including filing, photocopying, faxing, data entry, word processing. Assisted clients over the telephone. Designed and distributed posters and newsletters. Managed purchase orders and invoices. Oversaw management of textile banks.

Virtual Assistant and Social Media Manager at The Virtual Elf, Manchester

February 1, 2015 - Present

Providing virtual PA support and administration remotely, including telephone support, email and diary management, travel coordination, presentation preparation, proofreading, CRM management (Salesforce, Insightly, Zoho, Sage, Quickbooks, Xero), website management (WordPress, Joomla, VirtueMart, cPanel), basic bookkeeping, research and reporting. Managing email marketing, social media content creation and scheduling, copywriting, blogging, professional biography writing, SOPs and risk assessments management. Also handling preparation and shipping of company merchandise internationally with customs documentation.

Founder / Co-owner at Rag Tag Team, Blackpool

December 31, 2021 - August 5, 2025

Managed scheduling bookings, diary, staff rota and payroll. Issued invoices and receipts, created documents and managed database. Produced staff and cleaning contracts. Ordered stock, equipment and uniforms. Handled advertising.

Office Manager at Precious Cells BioBank, Brunel Science Park, London

December 31, 2014 - August 5, 2025

Managed administration and housekeeping teams. Supported sales team, Operations Director and CEO. Handled new employee induction, training, and disciplinary procedures. Organized team events and meetings. Managed Salesforce database and password management of sensitive programs. Handled diary management including meetings and conferences setup. Created and formatted company documents (contracts, collection docs) for version control. Maintained SOPs and risk assessments. Acted as liaison for staff requirements and operational improvements.

P.A / Office Administrator at Precious Cells International Ltd, Brunel Science Park, London

December 31, 2013 - August 5, 2025

Greeted visitors and handled client communications. Maintained Salesforce CRM client records. Created and maintained office SOPs and risk assessments. Assembled and dispatched information packs and diagnostic kits. Processed purchase orders and invoices. Ordered office supplies. Managed diary and arranged meetings and conferences. Coordinated PR events, project planning, exhibitions. Managed social media and company website. Generated and converted sales leads. Organized travel arrangements. Inducted and trained new employees. Managed laboratory reporting and logistics for stem cell collections.

Office Administrator at RTS Textile Recyclers, Thorney Business Park, Iver, Berkshire

December 31, 2011 - August 5, 2025

Handled invoice and payment reconciliation. Performed general office duties including filing, photocopying, and data entry. Supported existing and new clients by telephone. Designed and distributed posters and newsletters. Raised purchase orders and invoices. Managed textile banks.