Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I am a technical writer specializing in AI documentation and docs-as-code practices, dedicated to crafting clear and developer-friendly content for cutting-edge technologies. My expertise lies in producing user-centered documentation, including user guides, API/integration docs, release notes, and compliance resources tailored to diverse technical audiences. I collaborate effectively with multilingual teams, translating complex IT and IGA concepts into accessible English materials that keep pace with agile product development. Currently, I work remotely as a Technical Writer for Netwrix, where I have contributed to redesigning documentation architecture and transitioned company documentation to a docs-as-code approach using Markdown and Visual Studio Code. My previous experience includes roles at 8x8 International and Oracle Cerner, where I developed documentation for SaaS solutions and medical software. I am proficient in a wide range of technical tools and passionate about staying up to date with industry trends.…I am a technical writer specializing in AI documentation and docs-as-code practices, dedicated to crafting clear and developer-friendly content for cutting-edge technologies. My expertise lies in producing user-centered documentation, including user guides, API/integration docs, release notes, and compliance resources tailored to diverse technical audiences. I collaborate effectively with multilingual teams, translating complex IT and IGA concepts into accessible English materials that keep pace with agile product development. Currently, I work remotely as a Technical Writer for Netwrix, where I have contributed to redesigning documentation architecture and transitioned company documentation to a docs-as-code approach using Markdown and Visual Studio Code. My previous experience includes roles at 8x8 International and Oracle Cerner, where I developed documentation for SaaS solutions and medical software. I am proficient in a wide range of technical tools and passionate about staying up to date with industry trends.

Alexandra Ordace





I am a technical writer specializing in AI documentation and docs-as-code practices, dedicated to crafting clear and developer-friendly content for cutting-edge technologies. My expertise lies in producing user-centered documentation, including user guides, API/integration docs, release notes, and compliance resources tailored to diverse technical audiences. I collaborate effectively with multilingual teams, translating complex IT and IGA concepts into accessible English materials that keep pace with agile product development. Currently, I work remotely as a Technical Writer for Netwrix, where I have contributed to redesigning documentation architecture and transitioned company documentation to a docs-as-code approach using Markdown and Visual Studio Code. My previous experience includes roles at 8x8 International and Oracle Cerner, where I developed documentation for SaaS solutions and medical software. I am proficient in a wide range of technical tools and passionate about staying up to date with industry trends.…I am a technical writer specializing in AI documentation and docs-as-code practices, dedicated to crafting clear and developer-friendly content for cutting-edge technologies. My expertise lies in producing user-centered documentation, including user guides, API/integration docs, release notes, and compliance resources tailored to diverse technical audiences. I collaborate effectively with multilingual teams, translating complex IT and IGA concepts into accessible English materials that keep pace with agile product development. Currently, I work remotely as a Technical Writer for Netwrix, where I have contributed to redesigning documentation architecture and transitioned company documentation to a docs-as-code approach using Markdown and Visual Studio Code. My previous experience includes roles at 8x8 International and Oracle Cerner, where I developed documentation for SaaS solutions and medical software. I am proficient in a wide range of technical tools and passionate about staying up to date with industry trends.

Available to hire

I am a technical writer specializing in AI documentation and docs-as-code practices, dedicated to crafting clear and developer-friendly content for cutting-edge technologies. My expertise lies in producing user-centered documentation, including user guides, API/integration docs, release notes, and compliance resources tailored to diverse technical audiences. I collaborate effectively with multilingual teams, translating complex IT and IGA concepts into accessible English materials that keep pace with agile product development.

Currently, I work remotely as a Technical Writer for Netwrix, where I have contributed to redesigning documentation architecture and transitioned company documentation to a docs-as-code approach using Markdown and Visual Studio Code. My previous experience includes roles at 8x8 International and Oracle Cerner, where I developed documentation for SaaS solutions and medical software. I am proficient in a wide range of technical tools and passionate about staying up to date with industry trends.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

Romanian, Moldavian, Moldovan

Fluent

French

Fluent

English

Fluent

Spanish; Castilian

Beginner

German

Beginner

Work Experience

Technical Writer at Netwrix

April 1, 2024 - Present

Created and maintained clear, high-quality English documentation for Netwrix Identity Manager, a leading IGA SaaS solution. Collaborated daily with a French-speaking development team to gather information and ensure accuracy, producing user guides, admin manuals, integration and API documentation, and release notes. Maintained documentation using MadCap Flare and Snagit, published using Filezilla, and redesigned documentation architecture to enhance learning paths. Participated in the transition towards docs-as-code using Markdown and Visual Studio Code, creating AI-generated node scripts to streamline the process.

Technical Writer at 8x8 International

March 31, 2024 - August 6, 2025

Developed easy-to-understand user interface text for online help and developer guides for top products such as 8x8 Work (Desktop, Web & Mobile), 8x8 Engage, and 8x8 Phone App for Microsoft Teams. Assisted UI-UX teams on wording for UI and official communications. Localized customer-facing documentation in French for multiple markets. Collaborated cross-functionally to ensure accuracy and completeness, adhering to style guides and best practices. Conducted keyword research for SEO and tailored writing style to the target audience.

Technical Writer at Oracle Cerner

March 31, 2024 - August 6, 2025

Developed documentation for medical software user interfaces and researched suitable terminology. Supported localization of UI texts. Participated actively in agile team meetings to ensure technical accuracy of documentation. Acquired domain knowledge in medical and IT fields and completed TEKOM training courses for technical writing.

Patent Proofreader at Dennemayer & Associates

January 31, 2023 - August 6, 2025

Provided high-quality proofreading and document verification under tight deadlines. Managed administrative tasks including copyright permissions and compliance checks. Collaborated with patent attorneys and inventors to resolve technical issues. Utilized Microsoft Office and SDL Trados for document management and ensured confidentiality of sensitive information.

Customer Service Representative at Arvato Services

February 29, 2020 - August 6, 2025

Supported clients such as Amazon, Microsoft Store, and Xbox Support primarily in French and English via chat, email, and phone. Advanced to Tier 2, offering support and training for new hires. Trained 30 agents for the Amazon project in Dakar, Senegal, enhancing customer support quality.

Translator – Teacher at Remarx Srl

September 30, 2012 - August 6, 2025

Monitored translation quality of contractors and external providers. Performed detailed inspection for grammar and spelling accuracy. Provided real-time live recordings translation with composure. Delivered simultaneous translation services at high-profile meetings and events.