Alexandra Ordace

Created and maintained clear, high-quality English documentation for Netwrix Identity Manager, a leading IGA SaaS solution. Collaborated daily with a French-speaking development team to gather information and ensure accuracy, producing user guides, admin manuals, integration and API documentation, and release notes. Maintained documentation using MadCap Flare and Snagit, published using Filezilla, and redesigned documentation architecture to enhance learning paths. Participated in the transition towards docs-as-code using Markdown and Visual Studio Code, creating AI-generated node scripts to streamline the process.

Developed documentation for medical software user interfaces and researched suitable terminology. Supported localization of UI texts. Participated actively in agile team meetings to ensure technical accuracy of documentation. Acquired domain knowledge in medical and IT fields and completed TEKOM training courses for technical writing.

Developed easy-to-understand user interface text for online help and developer guides for top products such as 8x8 Work (Desktop, Web & Mobile), 8x8 Engage, and 8x8 Phone App for Microsoft Teams. Assisted UI-UX teams on wording for UI and official communications. Localized customer-facing documentation in French for multiple markets. Collaborated cross-functionally to ensure accuracy and completeness, adhering to style guides and best practices. Conducted keyword research for SEO and tailored writing style to the target audience.