Available to hire
With more than six years of experience, I develop narratives, content, and internal and external communication projects for large companies in the energy and institutional sectors. I specialize in account management, reputation management, insights analysis, organizational transformation, and the design of integrated campaigns that connect strategy, creativity, and business. I hold a degree in Economics and a Master’s in Communication, and I’ve led quarterly corporate events for over 300 employees, coordinating cross-functional teams and vendor partners to deliver high-quality results.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Language
Spanish; Castilian
Fluent
Catalan; Valencian
Advanced
English
Fluent
French
Fluent
Work Experience
Strategy & Portfolio Management Consultant at Endesa
April 30, 2025 - October 6, 2025Definition, monitoring and alignment of B2C corporate strategy; quarterly internal events for 300+ employees; governance model and Agile methodology implementation; coordination of external services and a team of up to 50 external professionals; efficiency and quality analysis of sales channels; contributed to a 12% increase in B2C customer acquisition; management of customer service and financial product operations.
Strategy & Portfolio Management Consultant at Endesa
April 1, 2025 - October 14, 2025Defined the B2C corporate strategy, monitored alignment with governance models, and presented business results and strategic vision to leadership. Coordinated external services from staffing agencies and managed a team of up to 50 external professionals. Implemented governance and Agile methodologies to increase project management efficiency. Contributed to the definition of the new corporate image and sales initiatives, driving a 12% increase in B2C customer acquisition. Oversaw cash operations with 50+ daily transactions.
Strategy & Portfolio Management Consultant at Endesa
April 1, 2025 - October 6, 2025Defined, monitored, and aligned B2C corporate strategy; organized quarterly internal events for 300+ employees, presenting business results and strategic vision; implemented governance model and Agile methodologies to increase project management efficiency; coordinated external services from staffing agencies, managing a team of up to 50 external professionals; analyzed sales channels for efficiency and quality; contributed to the definition of the new corporate image and sales initiatives, leading to a 12% increase in B2C customer acquisition. Managed cash operations with 50+ daily transactions and maintained high customer satisfaction.
Strategy & Portfolio Management Consultant at Endesa
January 31, 2019 - October 6, 2025Definition, monitoring and alignment of B2C corporate strategy; quarterly events; governance model; Agile; external services coordination; 50 external professionals; 12% B2C growth; cash operations; customer satisfaction.
Strategy & Portfolio Management Consultant at Endesa
January 31, 2019 - October 6, 2025Advised on governance model design and Agile delivery for portfolio management, coordinating a network of up to 50 external professionals and internal teams to optimize product and channel performance. Led analytics on sales channels, contributing to a 12% increase in B2C customer acquisitions and improved cash operations.
Administrative Assistant at Postgraduate in Productivity and Personal Development
January 1, 2019 - October 6, 2025Administrative support related to productivity and personal development program activities.
Administrative Assistant
January 1, 2019 - October 6, 2025Administrative tasks; support to productivity and personal development processes.
Administrative Assistant (Postgraduate in Productivity and Personal Development)
January 1, 2019 - October 6, 2025Administrative support role during a postgraduate program focused on productivity and personal development.
Consultor de Estrategia y Portfolio Management at Endesa
January 1, 2019 - PresentDefined and aligned strategy, organized quarterly internal events for strategy presentations and business results. Managed implementation of the Governance model and Agile working methodology in B2C. Managed external services from temporary employment agencies.
Sales Channel Planning at Banco Santander
September 30, 2018 - October 6, 2025Plan and coordinate sales channels, optimize channel performance and reporting.
Sales Channel Planning at Banco Santander
September 30, 2018 - October 6, 2025Supported the planning and optimization of sales channels, aligning cross-functional teams with strategic objectives and tracking performance indicators.
Administrative Assistant at Endesa
September 1, 2018 - January 1, 2019Document management and administrative processes for issuing Schengen visas. Processing over 200 applications per week, optimizing response times and customer service.
Sales Channel Planning at Endesa
September 1, 2018 - January 1, 2019Support in defining the new corporate image and implementing communication strategies across sales channels. Analysis of perception, efficiency, and quality of messages directed to end customers across different sales channels. Contribution to commercial initiatives that resulted in a 12% increase in B2C customer acquisition.
Sales Channel Planning at Banco Santander
September 1, 2018 - October 14, 2025Led sales channel planning and supported channel optimization for financial products, collaborating with cross-functional teams to improve performance.
Sales Channel Planning at Banco Santander
September 1, 2018 - October 6, 2025Supported sales channel planning and optimization initiatives, contributing to improved channel performance and sales efficiency.
Planificación de Canales de Venta at Endesa
September 1, 2018 - August 6, 2025Analyzed efficiency and quality of different sales channels, defined the new corporate image, and promoted sales.
Financial Services Technician at Banco Santander
March 1, 2018 - September 1, 2018Commercial communication and customer service regarding financial products and services. Cash handling with an average volume of over 50 transactions per day, maintaining high levels of customer satisfaction.
Administrative/Consular Support at Consulate General of Spain in Casablanca
January 31, 2018 - October 6, 2025Definition and support of communications and administrative tasks within the consulate operations.
Administrative Assistant at Consulate General of Spain in Casablanca
January 1, 2018 - October 14, 2025Provided administrative support and contributed to office coordination and event management for consular operations.
Administrative Assistant at Consulate General of Spain in Casablanca
January 1, 2018 - October 6, 2025General administrative support and coordination tasks within the consulate environment.
Auxiliar Administrativo at Consulado General de España en Casablanca
January 1, 2018 - August 6, 2025Managed documentation and administration of visa requests and issuance for the Schengen area.
Education
Bachelor's Degree in Economics and International Business at Universidad de Alcalá (UAH)
January 1, 2013 - January 1, 2017Master in Political and Institutional Communication at BSM - Universitat Pompeu Fabra (UPF)
January 11, 2030 - August 6, 2025Postgraduate in Productivity and Personal Development at Universidad de Alcalá (UAH) - Fundación Universidad Empresa (FUE)
January 1, 2018 - January 1, 2019Bachelor's in Economics and International Business at Universidad de Alcalá (UAH) - Fundación Universidad Empresa (FUE)
January 1, 2013 - January 1, 2017Bachelor's in Economics and International Business at Universidad de Alcalá (UAH)
January 1, 2013 - January 1, 2017Master's in Communication at Pompeu Fabra University (UPF)
January 1, 2018 - January 1, 2019Qualifications
Bachelor's in Economics and International Business
January 1, 2013 - January 1, 2017Master's in Political and Institutional Communication
January 1, 2024 - January 1, 2025Bachelor's in Economics and International Business
January 1, 2013 - January 1, 2017Master's in Financial Services Technician in Political and Institutional Communication
January 1, 2024 - January 1, 2025Bachelor's degree in Economics and International Business
January 1, 2013 - January 1, 2017Postgraduate in Productivity and Personal Development
January 1, 2018 - January 1, 2019Master’s in Political and Institutional Communication
January 1, 2024 - January 1, 2025Industry Experience
Professional Services, Financial Services, Government, Energy & Utilities, Media & Entertainment, Education
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
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