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I am a dynamic AI Integration Specialist with over 4 years of experience in technical support, customer service, and business process optimization. I specialize in deploying AI-driven solutions such as AI customer support chatbots, AI phone agents, and email outreach systems, leveraging no-code automation platforms like Make.com to streamline operations and improve customer experience. I am fluent in English and Russian and bring strong communication and problem-solving skills to every project. Throughout my career, I have demonstrated an ability to troubleshoot complex API and EDI connections, onboard clients onto e-commerce platforms, and deliver measurable results such as significantly faster response times and hundreds of automated workflows. Passionate about using AI technology to reduce costs and enhance customer satisfaction, I continuously seek opportunities to innovate and optimize business processes.…I am a dynamic AI Integration Specialist with over 4 years of experience in technical support, customer service, and business process optimization. I specialize in deploying AI-driven solutions such as AI customer support chatbots, AI phone agents, and email outreach systems, leveraging no-code automation platforms like Make.com to streamline operations and improve customer experience. I am fluent in English and Russian and bring strong communication and problem-solving skills to every project. Throughout my career, I have demonstrated an ability to troubleshoot complex API and EDI connections, onboard clients onto e-commerce platforms, and deliver measurable results such as significantly faster response times and hundreds of automated workflows. Passionate about using AI technology to reduce costs and enhance customer satisfaction, I continuously seek opportunities to innovate and optimize business processes.

Vladyslav Salimov

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I am a dynamic AI Integration Specialist with over 4 years of experience in technical support, customer service, and business process optimization. I specialize in deploying AI-driven solutions such as AI customer support chatbots, AI phone agents, and email outreach systems, leveraging no-code automation platforms like Make.com to streamline operations and improve customer experience. I am fluent in English and Russian and bring strong communication and problem-solving skills to every project. Throughout my career, I have demonstrated an ability to troubleshoot complex API and EDI connections, onboard clients onto e-commerce platforms, and deliver measurable results such as significantly faster response times and hundreds of automated workflows. Passionate about using AI technology to reduce costs and enhance customer satisfaction, I continuously seek opportunities to innovate and optimize business processes.…I am a dynamic AI Integration Specialist with over 4 years of experience in technical support, customer service, and business process optimization. I specialize in deploying AI-driven solutions such as AI customer support chatbots, AI phone agents, and email outreach systems, leveraging no-code automation platforms like Make.com to streamline operations and improve customer experience. I am fluent in English and Russian and bring strong communication and problem-solving skills to every project. Throughout my career, I have demonstrated an ability to troubleshoot complex API and EDI connections, onboard clients onto e-commerce platforms, and deliver measurable results such as significantly faster response times and hundreds of automated workflows. Passionate about using AI technology to reduce costs and enhance customer satisfaction, I continuously seek opportunities to innovate and optimize business processes.

Available to hire

I am a dynamic AI Integration Specialist with over 4 years of experience in technical support, customer service, and business process optimization. I specialize in deploying AI-driven solutions such as AI customer support chatbots, AI phone agents, and email outreach systems, leveraging no-code automation platforms like Make.com to streamline operations and improve customer experience. I am fluent in English and Russian and bring strong communication and problem-solving skills to every project.

Throughout my career, I have demonstrated an ability to troubleshoot complex API and EDI connections, onboard clients onto e-commerce platforms, and deliver measurable results such as significantly faster response times and hundreds of automated workflows. Passionate about using AI technology to reduce costs and enhance customer satisfaction, I continuously seek opportunities to innovate and optimize business processes.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Advanced

Russian

Fluent

Work Experience

AI Automation Specialist (Freelance)

November 1, 2024 - Present

Designed and deployed AI customer support chatbots using Voiceflow, reducing response times by 50% and boosting first-contact resolution rates by 65% for e-commerce and SaaS clients. Built AI phone agents integrated with CRM, automating 75% of routine inquiries and saving over 80 hours monthly for a client. Developed AI-driven email outreach systems using LinkedIn, Make.com, and Instantly, automating more than 1,000 personalized emails monthly and increasing lead conversions by 30%. Created no-code automation workflows with Make.com and Google suite, streamlining operations and cutting manual task time by 45%.

Technical Support Specialist, Software Support Specialist at Rithum (CommerceHub)

October 1, 2022 - Present

Provided Tier 1 and Tier 2 support for global e-commerce platforms, resolving 95% of API, EDI, and XML issues within SLAs for clients such as Foot Locker Europe, adidas, Nike, and Marks & Spencer. Onboarded over 20 new customers, configuring SFTP/AS2 connections and testing XML/EDIFACT files to ensure 100% successful integrations. Achieved record-breaking CSAT scores of 98%. Collaborated with engineering teams to resolve more than 50 critical API connection issues, improving platform uptime to 99.8%. Worked with engineering and Director of Client Experience to develop and optimize AI customer support chatbots, enhancing response accuracy by 20% for enterprise and internal platforms.

Business Partners, Members Advisor at Young Living

September 30, 2022 - August 6, 2025

Delivered exceptional support via email and phone, resolving 90% of partner inquiries on first contact and maintaining 95% retention of key accounts. Analyzed and mitigated issues in real-time, preventing loss of over 10 high-value partners through empathetic communication and rapid troubleshooting.

Customer Service Specialist at Revolut

May 31, 2022 - August 6, 2025

Provided high-quality support via in-app live chat, email, and phone, achieving a 97% customer satisfaction rating across over 1,000 monthly interactions. Resolved complex account issues with quick analysis and coordination with technical teams, reducing escalations by 25%.

Project Owner at Private Company

November 30, 2021 - August 6, 2025

Led development of a digital service for the HoReCa sector, overseeing product design and coordinating with developers to launch within 3 months. Implemented agile workflows using Trello, improving team productivity by 30%.

New Business Development & Customer Service Specialist at KrakTour

August 31, 2021 - August 6, 2025

Researched and launched a new revenue stream, generating 15% of annual income through innovative trip packages. Managed over 500 client relationships, resolving issues promptly to maintain 90% customer retention and upsell 25% of repeat clients. Automated booking confirmations using CRM tools, saving 10 hours weekly and improving response accuracy by 99%.

Audio Video Specialist at Projection Systems

December 31, 2018 - August 6, 2025

Configured and maintained audio-visual equipment for over 100 events, ensuring 100% uptime and client satisfaction. Trained non-technical staff on equipment use, reducing setup errors by 80%.