I am a highly adaptable and driven professional with a diverse background in audio engineering, customer service leadership, and hospitality management. Over the past 8 years, I have gained international experience across multiple industries including cruise ships, live events, and technical operations. I specialize in managing complex technical systems and leading high-performing teams in multicultural environments. I am skilled at managing audio production involving sound systems, live mixing, and stage coordination while also excelling in business management, sales, and event logistics. Known for my professionalism, reliability, and ability to innovate under pressure, I thrive in fast-paced, high-pressure environments that challenge me to think strategically, communicate effectively, and lead teams towards success.

Sergiu George Alexandru

I am a highly adaptable and driven professional with a diverse background in audio engineering, customer service leadership, and hospitality management. Over the past 8 years, I have gained international experience across multiple industries including cruise ships, live events, and technical operations. I specialize in managing complex technical systems and leading high-performing teams in multicultural environments. I am skilled at managing audio production involving sound systems, live mixing, and stage coordination while also excelling in business management, sales, and event logistics. Known for my professionalism, reliability, and ability to innovate under pressure, I thrive in fast-paced, high-pressure environments that challenge me to think strategically, communicate effectively, and lead teams towards success.

Available to hire

I am a highly adaptable and driven professional with a diverse background in audio engineering, customer service leadership, and hospitality management. Over the past 8 years, I have gained international experience across multiple industries including cruise ships, live events, and technical operations. I specialize in managing complex technical systems and leading high-performing teams in multicultural environments.

I am skilled at managing audio production involving sound systems, live mixing, and stage coordination while also excelling in business management, sales, and event logistics. Known for my professionalism, reliability, and ability to innovate under pressure, I thrive in fast-paced, high-pressure environments that challenge me to think strategically, communicate effectively, and lead teams towards success.

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Language

English
Fluent
German
Fluent
Romanian, Moldavian, Moldovan
Fluent

Work Experience

Entertainment Technical Manager at AIDA Cruises
January 1, 2022 - Present
Led technical teams to execute entertainment programs onboard cruise ships. Managed all sound equipment ensuring optimal performance and minimal downtime. Coordinated technical operations across sound, lighting, and stage equipment. Developed preventive maintenance schedules to enhance efficiency and minimize disruptions. Mentored junior technical staff, providing training and support for career development. Ensured compliance with copyright laws and secured approvals for show modifications. Fostered cross-department collaboration to guarantee successful execution of events.
Team Leader Customer Service at DHL
December 31, 2021 - August 7, 2025
Led and supported a high-performing customer service team. Oversaw day-to-day operations managing customer inquiries, complaints, and shipment tracking. Analyzed customer feedback to improve service quality and response times. Ensured compliance with GDPR, quality standards, and company policies. Developed and delivered training and coaching programs. Fostered a positive work culture grounded in collaboration, accountability, and service excellence.
1st Sound Operator at AIDA Cruises
January 1, 2022 - August 7, 2025
Maintained and operated sound equipment for live performances and shows onboard. Conducted sound checks for PA systems, monitoring setups, and In-Ear monitoring. Supported musical directors and project managers during rehearsals and cast changes. Led sound equipment setup, troubleshooting, and real-time adjustments during live events. Collaborated with TV department to ensure broadcast-quality sound.
Mobile Sound Technician at TUI Cruises
December 31, 2018 - August 7, 2025
Managed sound equipment for smaller onboard live events. Conducted sound checks for PA and monitoring systems to ensure high-quality audio. Maintained and managed inventory of all sound equipment onboard.
Allround Stage Technician at TUI Cruises
January 1, 2018 - August 7, 2025
Coordinated theatre props and stage setups. Managed maintenance and inventory of props and stage equipment. Provided artist training during rehearsals to ensure smooth preparation for live performances.

Education

Diploma in Audio Engineering at SAE Institute Cologne
January 1, 2017 - January 1, 2017
High School Diploma in Tourism & Travel Management at Colegiul Tehnic Maria Baiulescu
January 1, 2014 - January 1, 2014
General School at Gymnasium Käthe Kollwitz Gymnasium, Köln, Deutschland
January 1, 2007 - January 1, 2014
General School at Deutsches Goethe-Kolleg, Bucharest, Romania
January 1, 2003 - January 1, 2007

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Travel & Hospitality, Transportation & Logistics, Professional Services