Available to hire
I am a Product Launch Administrator with over 5 years of experience, skilled in fostering strong partnerships and enhancing operational efficiency. I excel at time management, communication, and problem-solving to ensure timely and successful product launches. I am passionate about implementing innovative solutions to streamline processes and improve team collaboration.
Alongside my professional career, I am also an aspiring content creator actively building my presence across YouTube, Twitch, and TikTok. I am eager to explore roles involving content creation where I can combine my passion and skills.
Experience Level
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Urdu
Advanced
Work Experience
Customer Care Representative at JD Sports Fashion PLC
April 1, 2021 - August 7, 2025Handled customer inquiries via calls, emails, and social media resulting in improved satisfaction and loyalty. Developed innovative solutions for complex issues, enhancing overall customer experience. Streamlined complaint resolution processes to reduce average handling time and boost efficiency.
Telephone Administrator at BUPA
December 1, 2020 - August 7, 2025Assisted customers in booking Covid-19 antibody tests and health assessments with accurate scheduling. Transferred callers to appropriate healthcare departments to improve service efficiency. Maintained detailed customer interaction records to enhance data accuracy, promptly resolving inquiries to maintain high satisfaction.
Regional Manager at Bestrdclaims
December 1, 2020 - August 7, 2025Contacted businesses to inform them about R&D opportunities and collected necessary claim information. Worked independently and managed a team to streamline R&D claim processes. Enhanced client awareness of R&D benefits, leading to measurable improvements in claim success rates.
Customer Service Representative at Interactive Investor
September 1, 2021 - August 7, 2025Resolved customer inquiries related to bank accounts and stock investments, increasing customer satisfaction and loyalty. Assisted customers with opening and closing bank accounts, ensuring compliance and convenience. Optimized complaint resolution processes to decrease handling time and enhance efficiency.
Product Launch Administrator at Fanatics
September 1, 2021 - PresentFostered strong partnerships with suppliers, business managers, and merchandise teams to facilitate smooth information flow and improve operational efficiency. Processed and validated product data with cross-functional teams to maintain accurate information for successful launches. Ensured timely launches of products on designated sites in accordance with strict deadlines. Implemented creative solutions to streamline launch processes, boosting team collaboration and reducing time-to-market.
Customer Care Representative at JD Sports Fashion PLC
April 1, 2021 - August 7, 2025Handled customer inquiries through calls, emails, and social media to increase satisfaction and loyalty. Proposed and implemented innovative solutions to resolve complex issues and enhance the overall customer experience. Streamlined the complaint resolution process to reduce handling time and improve efficiency.
Telephone Administrator at BUPA
December 1, 2020 - August 7, 2025Assisted customers in booking Covid-19 antibody tests and health assessments, ensuring accurate scheduling. Transferred customers to appropriate healthcare departments to improve service efficiency. Maintained detailed records of customer interactions, contributing to data accuracy. Resolved inquiries promptly, supporting high customer satisfaction levels.
Regional Manager at Bestrdclaims
December 1, 2020 - August 7, 2025Contacted businesses to inform them about R&D opportunities and collected necessary claim information. Managed a team and independently streamlined R&D claim processes. Enhanced client awareness of R&D benefits, resulting in measurable improvements in claim success rates.
Customer Service Representative at Interactive Investor
September 1, 2021 - August 7, 2025Resolved customer inquiries related to bank accounts and stock investments, enhancing customer satisfaction and loyalty. Assisted clients with opening and closing bank accounts while ensuring compliance and convenience. Optimized complaint resolution processes, reducing handling time and improving operational efficiency.
Product Launch Administrator at Fanatics
September 1, 2021 - PresentFoster strong partnerships with suppliers, business managers, and merchandise teams to facilitate smooth information flow and operational efficiency. Process and validate product data in collaboration with cross-functional teams to maintain accuracy for successful product launches. Ensure timely product launches on designated sites, meeting strict business deadlines. Implement creative solutions to streamline the launch process, enhancing team collaboration and reducing time-to-market for new products.
Customer Care Representative at JD Sports Fashion PLC
April 1, 2021 - August 7, 2025Handled customer inquiries through calls, emails, and social media, increasing customer satisfaction and loyalty. Developed innovative solutions for complex customer issues, enhancing the overall customer experience. Improved complaint resolution processes to reduce average handling time and increase efficiency.
Telephone Administrator at BUPA
December 1, 2020 - August 7, 2025Assisted customers with booking Covid-19 antibody tests and health assessments, ensuring accurate scheduling. Transferred customers to appropriate healthcare departments for better service efficiency. Maintained detailed records of customer interactions to improve data accuracy and resolved inquiries promptly, contributing to high satisfaction.
Regional Manager at Bestrdclaims
December 1, 2020 - August 7, 2025Contacted businesses to inform them of R&D opportunities and gathered necessary claim information. Managed a team independently to streamline R&D claim processes. Increased client awareness of R&D benefits, resulting in measurable improvements in successful claims.
Customer Service Representative at Interactive Investor
September 1, 2021 - August 7, 2025Resolved customer inquiries regarding bank accounts and stock investments, enhancing satisfaction and loyalty. Assisted customers in opening and closing bank accounts, ensuring compliance and convenience. Optimized complaint resolution processes to reduce handling time and improve efficiency.
Product Launch Administrator at Fanatics
September 1, 2021 - PresentFacilitated strong partnerships with suppliers, business managers, and merchandise teams to ensure smooth information flow and operational efficiency. Meticulously processed and validated product data, collaborating with cross-functional teams to maintain accuracy for successful product launches. Ensured timely product launches on designated sites, meeting strict business deadlines. Implemented creative solutions to streamline launch processes, enhancing team collaboration and reducing time-to-market.
Education
GCSE at The Derby High School, Bury
September 1, 2010 - July 1, 2015A Levels at Holy Cross College, Bury
September 1, 2015 - June 1, 2017BA (Hons) Sports Marketing Management First Class Honours degree at Manchester Metropolitan University
January 11, 2030 - August 7, 2025GCSE at The Derby High School, Bury
September 1, 2010 - July 1, 2015A Levels at Holy Cross College, Bury
September 1, 2015 - June 1, 2017BA (Hons) Sports Marketing Management at Manchester Metropolitan University
January 11, 2030 - August 7, 2025GCSE at The Derby High School
September 1, 2010 - July 1, 2015A Levels at Holy Cross College
September 1, 2015 - June 1, 2017BA (Hons) Sports Marketing Management at Manchester Metropolitan University
January 11, 2030 - August 7, 2025Qualifications
Industry Experience
Retail, Healthcare, Financial Services, Media & Entertainment, Professional Services
Experience Level
Expert
Intermediate
Intermediate
Intermediate
Intermediate
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