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I am Michelle Nuyen, a Communication Specialist with a strong background in accounting and extensive experience in IT communications, change management, and global program delivery. After earning my Bachelor of Science in Accounting, I began my career as an auditor at BAX Global, an international shipping company, where my organizational and analytical skills quickly evolved into project-management opportunities across multinational environments including Altria, The New York Times, and Merrill Lynch. In 2003 I joined Philip Morris International’s global IT headquarters as Manager of Planning, Budgeting & Controlling, where I led complex IT projects and shaped internal communications to support global system rollouts and digital adoption. I thrive on turning concepts into action, aligning stakeholders across regions, and promoting IT services with clear, user-focused messaging. My work consistently delivers measurable results and ROI for global technology initiatives.…I am Michelle Nuyen, a Communication Specialist with a strong background in accounting and extensive experience in IT communications, change management, and global program delivery. After earning my Bachelor of Science in Accounting, I began my career as an auditor at BAX Global, an international shipping company, where my organizational and analytical skills quickly evolved into project-management opportunities across multinational environments including Altria, The New York Times, and Merrill Lynch. In 2003 I joined Philip Morris International’s global IT headquarters as Manager of Planning, Budgeting & Controlling, where I led complex IT projects and shaped internal communications to support global system rollouts and digital adoption. I thrive on turning concepts into action, aligning stakeholders across regions, and promoting IT services with clear, user-focused messaging. My work consistently delivers measurable results and ROI for global technology initiatives.

Michelle Nuyen

Production Manager, Content Producer, Content Creator, +6

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I am Michelle Nuyen, a Communication Specialist with a strong background in accounting and extensive experience in IT communications, change management, and global program delivery. After earning my Bachelor of Science in Accounting, I began my career as an auditor at BAX Global, an international shipping company, where my organizational and analytical skills quickly evolved into project-management opportunities across multinational environments including Altria, The New York Times, and Merrill Lynch. In 2003 I joined Philip Morris International’s global IT headquarters as Manager of Planning, Budgeting & Controlling, where I led complex IT projects and shaped internal communications to support global system rollouts and digital adoption. I thrive on turning concepts into action, aligning stakeholders across regions, and promoting IT services with clear, user-focused messaging. My work consistently delivers measurable results and ROI for global technology initiatives.…I am Michelle Nuyen, a Communication Specialist with a strong background in accounting and extensive experience in IT communications, change management, and global program delivery. After earning my Bachelor of Science in Accounting, I began my career as an auditor at BAX Global, an international shipping company, where my organizational and analytical skills quickly evolved into project-management opportunities across multinational environments including Altria, The New York Times, and Merrill Lynch. In 2003 I joined Philip Morris International’s global IT headquarters as Manager of Planning, Budgeting & Controlling, where I led complex IT projects and shaped internal communications to support global system rollouts and digital adoption. I thrive on turning concepts into action, aligning stakeholders across regions, and promoting IT services with clear, user-focused messaging. My work consistently delivers measurable results and ROI for global technology initiatives.

Available to hire

I am Michelle Nuyen, a Communication Specialist with a strong background in accounting and extensive experience in IT communications, change management, and global program delivery. After earning my Bachelor of Science in Accounting, I began my career as an auditor at BAX Global, an international shipping company, where my organizational and analytical skills quickly evolved into project-management opportunities across multinational environments including Altria, The New York Times, and Merrill Lynch.

In 2003 I joined Philip Morris International’s global IT headquarters as Manager of Planning, Budgeting & Controlling, where I led complex IT projects and shaped internal communications to support global system rollouts and digital adoption. I thrive on turning concepts into action, aligning stakeholders across regions, and promoting IT services with clear, user-focused messaging. My work consistently delivers measurable results and ROI for global technology initiatives.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

DaVinci Resolve Studio

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Project Manager at Hitachi Energy (via Dark Guard)

January 1, 2024 - November 25, 2025

Lead the Data and Reporting Team in supporting the global deployment of a cybersecurity solution to 148 factories across 5 continents, enable standardized protection and improved threat visibility. Created and implemented detailed Standard Operating Procedures (SOPs), including step-by-step workflows, communication guides and reporting templates, resulting in improved process consistency, smoother cross-team collaboration, and faster onboarding. Track and report project performance. Created a communication pack that boosted project visibility and stakeholder engagement, driving awareness and support across the organization. Performed advanced technical analyses to identify gaps in the process and implemented solutions that provided coverage.

Manager, Internal Communication at Philip Morris International

December 31, 2023 - December 31, 2023

Responsible for communication from the Office of the CTO to IT employees globally (scope: 1200 employees, 82 countries). Defined and executed change strategies, designed and implemented targeted communication to ensure IT employees are included and engaged in the company’s transformation, created an elevator pitch, developed an online communication platform to improve engagement, created a change readiness toolkit, supported management with information and best practices, and delivered storytelling content for intranet.

Manager, Communication & Training at Philip Morris International (Switzerland)

December 31, 2019 - December 31, 2019

Responsible for IT communication for all of Switzerland (scope: 6000 employees, multi-languages, 38 legal entities, and 5 locations). Designed a strategic communication plan, promoted IT products and services, drafted digital content, supported product adoption, introduced training, and managed stakeholders, vendors, and contracted staff. Led coaching and training of staff to deliver expertise.

Manager, Planning, Budgeting & Controlling at Philip Morris International

December 31, 2008 - December 31, 2008

Responsible for the Global Information Technology budget, consolidation, and long-range planning across 67 countries, 1400 IT employees, and $520M annual budget. Managed budgeting and reporting, analyzed IT budgets and financial trends, ensured compliance with finance requirements, and supported CIO in ROI analyses. Implemented cost tracking and reporting to monitor savings from offshore initiatives.

Project Manager at Merrill Lynch

December 31, 2002 - December 31, 2002

Provided internal consulting to Corporate and Institutional Client Groups to support infrastructure enhancements and global expansion. Implemented the Loan IQ system for syndicated lending and reengineered processes to enable the system to operate with other financial institutions.

Project/Role at Altria

December 31, 2002 - December 31, 2002

Took on project-focused roles leading cross-functional initiatives and process improvements.

Project/Role at The New York Times

December 31, 2002 - December 31, 2002

Took on project-focused roles supporting cross-functional initiatives and operational improvements.

Project Manager and Communication Specialist at Dark Guard (Consulting) for Hitachi Energy

January 1, 2024 - Present

Led the Data and Reporting Team in supporting the global deployment of a cybersecurity solution to 144 factories across 5 continents, enabling standardized protection and improved threat visibility. Developed and delivered communication packs to increase project visibility and stakeholder engagement. Created and implemented detailed SOPs, including step-by-step workflows, communication and reporting templates, improving process consistency, cross-team collaboration, and faster onboarding. Summarized weekly status to stakeholders across project streams and delivered quarterly newsletters highlighting progress, performance, and site stories to keep stakeholders aligned with project goals.

Manager, Internal Communication at Philip Morris International

January 1, 2019 - December 31, 2023

Responsible for communication from the Office of the CTO to IT employees globally (scope: ~1,200 employees, 82 countries). Defined and executed change strategies aligned with business objectives. Designed targeted communications to ensure IT employees were included and engaged in the transformation. Created an 'elevator pitch' to broadcast the transformation mission. Developed and deployed an online communication platform to improve engagement and adoption. Created a change readiness toolkit for project managers, heads of department, and project teams. Provided management with relevant information and change management best practices to support decision‑making and communication. Created intranet content (SharePoint) focusing on good news, initiatives, and IT updates. Implemented and monitored messaging using online tools, surveys, focus groups, and an internal network; refined messaging as needed. Delivered tailored training to enhance adoption; organized workshops and Q&As; defined

Manager, Communication & Training at Philip Morris International

January 1, 2008 - December 31, 2019

Responsible for IT communication for all of Switzerland (scope: ~6,000 employees, multi‑languages, 38 legal entities, 5 locations). Designed a strategic communication plan involving 'drumbeats' campaigns and events. Promoted IT products and services through innovative campaigns and digital content (video, interactive signage) to promote products, raise awareness, and train end users. Supported product owners with adoption through testing, usability advice, user guides, launch, deployment, training, and hyper care. Introduced training using the NAO robot for recurring safety training. Explored new channels and digital tools to increase engagement. Managed stakeholders, vendors, agencies, and contracted staff; coached a team of 5 in delivering communications and marketing services.

Manager, Planning, Budgeting & Controlling at Philip Morris International

January 1, 2003 - December 31, 2008

Responsible for the IT Global Function budget across 67 countries, 1,400 IT employees, and a $520 million annual budget. Managed budgeting and reporting to provide accurate, complete, and challenged financials to support decision-making. Consolidated and analyzed the IT Global Function's operational and capital budgets and identified key financial trends and cost-reduction opportunities. Acted as custodian of financial data and structures to ensure compliance with budgeting and reporting requirements. Supported the CIO with ROI analyses and implemented efficient cost-tracking and reporting to monitor budgeted savings from offshore activities.

Project Manager at Merrill Lynch

January 1, 2000 - December 31, 2002

Responsible for tactical and strategic projects including project management, process analysis and reengineering, system specification, development and implementation, and identifying best practices and cost‑effective solutions.