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I am a resourceful and self-motivated remote professional experienced in customer support, order management, conflict resolution, and digital operations. I excel at handling high-volume communications, managing deadlines independently, and providing top-tier client service with excellent time management, attention to detail, and adaptability in fast-paced remote environments. My background spans e-commerce operations management and freelance multimedia content creation, where I develop, edit, and optimize audio and video content for various platforms. I am passionate about delivering professional-grade sound and engaging digital content while maintaining confidentiality and professionalism in every project.…I am a resourceful and self-motivated remote professional experienced in customer support, order management, conflict resolution, and digital operations. I excel at handling high-volume communications, managing deadlines independently, and providing top-tier client service with excellent time management, attention to detail, and adaptability in fast-paced remote environments. My background spans e-commerce operations management and freelance multimedia content creation, where I develop, edit, and optimize audio and video content for various platforms. I am passionate about delivering professional-grade sound and engaging digital content while maintaining confidentiality and professionalism in every project.

Jahna Ashanti

Audio Engineer, Music Producer, Mixing Engineer, +2

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I am a resourceful and self-motivated remote professional experienced in customer support, order management, conflict resolution, and digital operations. I excel at handling high-volume communications, managing deadlines independently, and providing top-tier client service with excellent time management, attention to detail, and adaptability in fast-paced remote environments. My background spans e-commerce operations management and freelance multimedia content creation, where I develop, edit, and optimize audio and video content for various platforms. I am passionate about delivering professional-grade sound and engaging digital content while maintaining confidentiality and professionalism in every project.…I am a resourceful and self-motivated remote professional experienced in customer support, order management, conflict resolution, and digital operations. I excel at handling high-volume communications, managing deadlines independently, and providing top-tier client service with excellent time management, attention to detail, and adaptability in fast-paced remote environments. My background spans e-commerce operations management and freelance multimedia content creation, where I develop, edit, and optimize audio and video content for various platforms. I am passionate about delivering professional-grade sound and engaging digital content while maintaining confidentiality and professionalism in every project.

Available to hire

I am a resourceful and self-motivated remote professional experienced in customer support, order management, conflict resolution, and digital operations. I excel at handling high-volume communications, managing deadlines independently, and providing top-tier client service with excellent time management, attention to detail, and adaptability in fast-paced remote environments.

My background spans e-commerce operations management and freelance multimedia content creation, where I develop, edit, and optimize audio and video content for various platforms. I am passionate about delivering professional-grade sound and engaging digital content while maintaining confidentiality and professionalism in every project.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

E-commerce Operations Manager at Remote

January 1, 2024 - Present

Managed full operations of an e-commerce store including order fulfillment, customer communication, inventory control, and marketing. Handled over 100 customer inquiries weekly with fast response times and personalized support, maintaining a 5-star average review rating. Resolved disputes, processed refunds, and maintained accurate records for sales, inventory, and shipping timelines. Utilized Excel, Etsy Seller Tools, and Canva for daily business operations, reporting, and content creation, ensuring confidentiality and professionalism.

Freelance Content Creator & Multimedia Editor at Remote

February 1, 2020 - Present

Produced and edited original video and audio content using Final Cut Pro, Adobe Premiere, and Pro Tools. Developed content calendars, managed client relationships, and ensured timely delivery of media assets. Optimized digital media for platforms including Instagram, YouTube, and TikTok, maintaining brand consistency and engagement.