Sarun Prasad

Built and maintained strong, profitable relationships with important clients which helped enhance the bank's reputation and improve customer loyalty. Managed a wide range of customer portfolios ensuring high service quality and customer satisfaction. Responsively and professionally answered customer questions and complaints, reducing churn rates and improving customer retention. Regularly updated customers on products, resulting in increased sales and better product awareness through targeted communication strategies. Met and exceeded daily, weekly, and monthly sales goals through proactive client engagement and planned follow-ups. Increased the client base by generating new sales leads and fostering relationships with both new and existing customers. Educated clients about credit card features, benefits, and policies to maximize product use and identify additional sales opportunities. Effectively communicated the brand’s values and goods.