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I am a 21-year-old communications student fluent in English and Spanish, with proven experience in social media management, customer and public relations, and problem resolution. I have a strong track record in digital platform navigation and identifying inconsistencies or issues in real time, making me a reliable and tech-savvy team member. I am eager to contribute to a fast-paced, quality-focused creative environment. I enjoy entrepreneurship, digital content creation, and acquiring new skills every day while building long-lasting client relationships and managing dynamic online communities.…I am a 21-year-old communications student fluent in English and Spanish, with proven experience in social media management, customer and public relations, and problem resolution. I have a strong track record in digital platform navigation and identifying inconsistencies or issues in real time, making me a reliable and tech-savvy team member. I am eager to contribute to a fast-paced, quality-focused creative environment. I enjoy entrepreneurship, digital content creation, and acquiring new skills every day while building long-lasting client relationships and managing dynamic online communities.

Fernanda De La Rosa Rocha

Social Media Manager, Content Creator, Marketing Strategist, +2

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I am a 21-year-old communications student fluent in English and Spanish, with proven experience in social media management, customer and public relations, and problem resolution. I have a strong track record in digital platform navigation and identifying inconsistencies or issues in real time, making me a reliable and tech-savvy team member. I am eager to contribute to a fast-paced, quality-focused creative environment. I enjoy entrepreneurship, digital content creation, and acquiring new skills every day while building long-lasting client relationships and managing dynamic online communities.…I am a 21-year-old communications student fluent in English and Spanish, with proven experience in social media management, customer and public relations, and problem resolution. I have a strong track record in digital platform navigation and identifying inconsistencies or issues in real time, making me a reliable and tech-savvy team member. I am eager to contribute to a fast-paced, quality-focused creative environment. I enjoy entrepreneurship, digital content creation, and acquiring new skills every day while building long-lasting client relationships and managing dynamic online communities.

Available to hire

I am a 21-year-old communications student fluent in English and Spanish, with proven experience in social media management, customer and public relations, and problem resolution. I have a strong track record in digital platform navigation and identifying inconsistencies or issues in real time, making me a reliable and tech-savvy team member.

I am eager to contribute to a fast-paced, quality-focused creative environment. I enjoy entrepreneurship, digital content creation, and acquiring new skills every day while building long-lasting client relationships and managing dynamic online communities.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

Spanish; Castilian

Fluent

English

Fluent

Work Experience

Bilingual Customer Support Agent at Concentrix (Cash App)

November 30, 2024 - August 8, 2025

Delivered real-time resolutions to customer concerns in English while following strict internal guidelines. Navigated Salesforce CRM to track, report, and resolve technical issues efficiently. Maintained performance above target metrics in a high-volume, detail-driven role. Translated vague user concerns into clear, actionable tasks with strong attention to detail. Participated in internal projects focused on performance and KPI tracking of coworkers, and created action plans to improve multiple metrics using SMART methodology.

Administrative Assistant at Urban Hub

November 30, 2022 - August 8, 2025

Managed internal communication, created reports, and responded to online customer queries. Transferred physical records to digital databases and spreadsheets while ensuring data accuracy and correcting errors. Performed cash register balancing to ensure accuracy of sales and cashflow matching daily reports. Led social media interactions, approving and scheduling posts based on brand guidelines. Maintained an organized workflow in a fast-paced coworking environment and supported visual content approval for marketing and client-facing materials.

Social Media Community Manager / Video Editor Intern at Kardmatch (Fintech)

February 28, 2024 - August 20, 2025

Created and edited engaging short-form and long-form video content tailored for social media platforms, increasing reach and engagement. Assisted in managing community interactions across digital channels, ensuring consistent brand voice and timely responses to user inquiries. Supported campaign execution by scheduling posts, monitoring analytics, and providing performance reports to optimize engagement strategies. Collaborated with the marketing team to brainstorm content ideas and improve storytelling strategies for fintech audiences. Developed strong multitasking skills by balancing video production, community moderation, and administrative support in a fast-paced remote working environment.

Founder & Social Media Community Manager at Glosé Mx

April 1, 2024 - Present

Founded and managed an online business selling imported products with over 300 sales. Built and managed Instagram presence reaching over 1300 followers. Handled product sourcing towards creation of social media content across Instagram and Facebook. Created ad campaigns through Meta Ads and Google Ads, maintaining records of reach per campaign and analyzing prospect data. Produced and edited video and photo content. Maintained carefully approached client relations that fostered long-lasting customers.