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Hi, I'm Roxana Kantzinger, a customer service and operations professional with hands-on experience in remote support, sales operations, and pricing analysis. I enjoy turning complex issues into smooth experiences for users and teams, and I love leveraging social media tools to support communities and drive engagement. In my current role at Hootsuite and my previous roles, I help organize events, assist in meetings and presentations, and communicate clearly to collaborate with cross-functional teams. I thrive in fast-paced environments and enjoy contributing to a positive, engaging work culture.…Hi, I'm Roxana Kantzinger, a customer service and operations professional with hands-on experience in remote support, sales operations, and pricing analysis. I enjoy turning complex issues into smooth experiences for users and teams, and I love leveraging social media tools to support communities and drive engagement. In my current role at Hootsuite and my previous roles, I help organize events, assist in meetings and presentations, and communicate clearly to collaborate with cross-functional teams. I thrive in fast-paced environments and enjoy contributing to a positive, engaging work culture.

Roxana Kantzinger

Content Creator, Social Media Manager, Copywriter, +2

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Hi, I'm Roxana Kantzinger, a customer service and operations professional with hands-on experience in remote support, sales operations, and pricing analysis. I enjoy turning complex issues into smooth experiences for users and teams, and I love leveraging social media tools to support communities and drive engagement. In my current role at Hootsuite and my previous roles, I help organize events, assist in meetings and presentations, and communicate clearly to collaborate with cross-functional teams. I thrive in fast-paced environments and enjoy contributing to a positive, engaging work culture.…Hi, I'm Roxana Kantzinger, a customer service and operations professional with hands-on experience in remote support, sales operations, and pricing analysis. I enjoy turning complex issues into smooth experiences for users and teams, and I love leveraging social media tools to support communities and drive engagement. In my current role at Hootsuite and my previous roles, I help organize events, assist in meetings and presentations, and communicate clearly to collaborate with cross-functional teams. I thrive in fast-paced environments and enjoy contributing to a positive, engaging work culture.

Available to hire

Hi, I’m Roxana Kantzinger, a customer service and operations professional with hands-on experience in remote support, sales operations, and pricing analysis. I enjoy turning complex issues into smooth experiences for users and teams, and I love leveraging social media tools to support communities and drive engagement.

In my current role at Hootsuite and my previous roles, I help organize events, assist in meetings and presentations, and communicate clearly to collaborate with cross-functional teams. I thrive in fast-paced environments and enjoy contributing to a positive, engaging work culture.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Tier 2 Technical Support at Ascensos

November 2, 2023 - November 2, 2023

Remote technical support role providing troubleshooting, Citrix assistance, and operational support for call-center/BPO processes; handled technical issues and aided in resolving complex customer problems.

Customer Service Agent at Hootsuite

November 2, 2023 - October 27, 2025

Handle customer inquiries regarding the platform and its features; assist users with technical issues; ensure a seamless and satisfactory experience with social media management tools. Member of the Happiness Squad organizing special events for the team and assisting in meetings and presentations to foster a positive and engaging work environment.

Special Pricing Analyst at HP

July 2, 2021 - July 2, 2021

Pricing analysis and support for sales operations; served as contact point for the sales operations team and sales organization; prepared statements and reports on requests, orders and transactions processed; ensured adherence to procedures and regulations.