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I am a results-driven RPA Engineer with deep expertise in automation, document management systems, and workflow optimization. I have led enterprise-wide automation programs at JazzCash and contributed significantly to digital transformation initiatives, improving operational agility, compliance, and customer satisfaction. My passion lies in leveraging intelligent automation tools and frameworks such as UiPath, Power Automate, and Automation Anywhere to deliver scalable and impactful solutions. Throughout my career, I have worked with international telecom and fintech clients, designing and implementing RPA and BPMN-driven solutions that enhance process efficiency and enable data-driven decision making. I enjoy collaborating across teams, leading training workshops, and developing AI-powered chatbots and integrations that streamline operations. I am continuously looking to innovate and push the boundaries of automation technology to solve real-world challenges.…I am a results-driven RPA Engineer with deep expertise in automation, document management systems, and workflow optimization. I have led enterprise-wide automation programs at JazzCash and contributed significantly to digital transformation initiatives, improving operational agility, compliance, and customer satisfaction. My passion lies in leveraging intelligent automation tools and frameworks such as UiPath, Power Automate, and Automation Anywhere to deliver scalable and impactful solutions. Throughout my career, I have worked with international telecom and fintech clients, designing and implementing RPA and BPMN-driven solutions that enhance process efficiency and enable data-driven decision making. I enjoy collaborating across teams, leading training workshops, and developing AI-powered chatbots and integrations that streamline operations. I am continuously looking to innovate and push the boundaries of automation technology to solve real-world challenges.

Muhammad Zahid

AI Engineer, Developer, AI Strategy Consultant, +1

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I am a results-driven RPA Engineer with deep expertise in automation, document management systems, and workflow optimization. I have led enterprise-wide automation programs at JazzCash and contributed significantly to digital transformation initiatives, improving operational agility, compliance, and customer satisfaction. My passion lies in leveraging intelligent automation tools and frameworks such as UiPath, Power Automate, and Automation Anywhere to deliver scalable and impactful solutions. Throughout my career, I have worked with international telecom and fintech clients, designing and implementing RPA and BPMN-driven solutions that enhance process efficiency and enable data-driven decision making. I enjoy collaborating across teams, leading training workshops, and developing AI-powered chatbots and integrations that streamline operations. I am continuously looking to innovate and push the boundaries of automation technology to solve real-world challenges.…I am a results-driven RPA Engineer with deep expertise in automation, document management systems, and workflow optimization. I have led enterprise-wide automation programs at JazzCash and contributed significantly to digital transformation initiatives, improving operational agility, compliance, and customer satisfaction. My passion lies in leveraging intelligent automation tools and frameworks such as UiPath, Power Automate, and Automation Anywhere to deliver scalable and impactful solutions. Throughout my career, I have worked with international telecom and fintech clients, designing and implementing RPA and BPMN-driven solutions that enhance process efficiency and enable data-driven decision making. I enjoy collaborating across teams, leading training workshops, and developing AI-powered chatbots and integrations that streamline operations. I am continuously looking to innovate and push the boundaries of automation technology to solve real-world challenges.

Available to hire

I am a results-driven RPA Engineer with deep expertise in automation, document management systems, and workflow optimization. I have led enterprise-wide automation programs at JazzCash and contributed significantly to digital transformation initiatives, improving operational agility, compliance, and customer satisfaction. My passion lies in leveraging intelligent automation tools and frameworks such as UiPath, Power Automate, and Automation Anywhere to deliver scalable and impactful solutions.

Throughout my career, I have worked with international telecom and fintech clients, designing and implementing RPA and BPMN-driven solutions that enhance process efficiency and enable data-driven decision making. I enjoy collaborating across teams, leading training workshops, and developing AI-powered chatbots and integrations that streamline operations. I am continuously looking to innovate and push the boundaries of automation technology to solve real-world challenges.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Urdu

Fluent

Work Experience

Senior RPA Engineer at JazzCash

February 1, 2025 - Present

Led enterprise-wide automation programs transforming financial operations, compliance, and customer service with intelligent automation. Designed scalable frameworks using UiPath, Python, Power Automate, Automation Anywhere, n8n, Make.com, and Zapier. Automated workflows to reduce manual effort by 70%, accelerated reporting cycles by 80%, and improved customer complaint resolution times by under 3 minutes. Streamlined KYC and AML processes increasing onboarding throughput by 60%. Established an automation ecosystem integrating multiple SaaS and internal tools, achieving 40% operational cost reduction and tripling product deployment speed. Led unattended bot development for data validation, settlement, and fraud detection, reducing error rates by 50%. Delivered automation solutions ensuring regulatory compliance, operational agility, and enhanced customer experience.

RPA Engineer at AirCod Technologies

January 31, 2025 - August 11, 2025

Delivered intelligent automation solutions for international telecom and fintech clients including Liberty Latin America and Bahamas Telecommunications Company. Led business analysis sessions and designed BPMN-driven frameworks replacing manual tasks with automation bots. Conducted RPA training workshops to ensure client adoption. Integrated enterprise systems using ESB architecture for real-time data exchange. Developed AI-powered chatbots to improve call deflection and service efficiency. Built real-time BI dashboards supplying executive-level insights. Enabled digital transformation by driving interoperability and data-driven decision-making within telecom and fintech sectors.

Junior System Analyst at PTCL

September 1, 2022 - August 11, 2025

Analyzed telecom service workflows and designed optimized system architectures aligned with automation opportunities. Configured enterprise systems for scalable RPA deployment supporting service continuity. Led backend integrations of multi-vendor telecom equipment enabling seamless data flow and automation triggers. Collaborated with cross-functional teams to identify automation use cases and translate requirements into RPA-ready workflows. Supported root cause analysis and issue resolution through automated diagnostics and exception handling.

Senior RPA Engineer at JazzCash

February 1, 2025 - Present

Led enterprise-wide automation programs transforming financial operations, compliance, and customer service through intelligent automation. Designed and implemented scalable automation frameworks using UiPath, Python, Power Automate, Automation Anywhere, n8n, Make.com, and Zapier. Automated critical workflows resulting in 70% reduction in manual effort and 80% faster reporting cycles. Built complaint and ticket resolution workflows improving resolution times under 3 minutes and boosting customer satisfaction by 25%. Streamlined KYC and AML processes with AI-integrated automation increasing onboarding throughput by 60%. Established a centralized automation ecosystem and achieved a 40% cut in operational costs while tripling product deployment speed. Utilized unattended bots for batch data validation and fraud identification, reducing errors by 50%.

RPA Engineer at AirCod Technologies

January 31, 2025 - August 11, 2025

Delivered intelligent automation to major international clients in telecom and fintech. Translated complex operational needs into scalable RPA and BPMN-based solutions, optimized service delivery and customer experience. Led business analysis sessions, designed BPMN-driven frameworks, and integrated enterprise systems using ESB architectures. Developed AI-powered chatbots for LATAM improving call deflection and efficiency. Created real-time BI dashboards for executive insights. Enabled digital transformation by driving interoperability and data-driven decision making.

Junior System Analyst at PTCL

September 1, 2022 - August 11, 2025

Analyzed telecom service workflows and designed optimized system architectures aligned with automation opportunities. Configured and fine-tuned enterprise systems for scalable RPA deployment ensuring service continuity. Led backend system integrations across multiple vendors including ZTE, Huawei, and Nokia to enable seamless data flow and automation triggers. Collaborated with cross-functional teams to identify automation use cases and supported root cause analysis through automated diagnostics.

Senior RPA Engineer at JazzCash

February 1, 2025 - Present

Led enterprise-wide automation programs transforming financial operations, compliance, and customer service through intelligent automation. Designed and implemented scalable frameworks using UiPath, Python, Power Automate, Automation Anywhere, n8n, Make.com, and Zapier. Automated financial and regulatory workflows, reducing manual effort by 70% and accelerating reporting cycles by 80%. Built complaint and ticket resolution workflows improving customer satisfaction by 25%. Streamlined KYC and AML processes with AI integration, increasing onboarding throughput by 60%. Established an automation ecosystem that reduced operational costs by 40% and tripled product deployment speed. Leveraged unattended bots for batch data validation and fraud identification, cutting errors by 50%. Delivered high-impact outcomes enhancing agility, compliance, and customer experience.

RPA Engineer at AirCod Technologies

January 31, 2025 - August 11, 2025

Delivered intelligent automation solutions for international clients including Liberty Latin America and Bahamas Telecommunications Company. Translated complex operational needs into scalable RPA and BPMN solutions, optimized service delivery and customer experience. Led business analysis sessions to create automation-ready workflows and conducted training workshops for client onboarding. Designed BPMN-driven frameworks replacing manual tasks with reliable bots. Integrated enterprise systems via ESB architecture enabling real-time data exchange. Developed AI-powered chatbots using Genesys and Twilio, enhancing call deflection and service efficiency. Built real-time BI dashboards for executive insights, enabling data-driven decision making in telecom and fintech sectors.

Junior System Analyst at PTCL

September 1, 2022 - August 11, 2025

Analyzed telecom service workflows and optimized system architectures aligned with automation opportunities. Configured enterprise systems for scalable RPA deployments ensuring service continuity. Led backend integrations across multi-vendor environments (ZTE, Huawei, Nokia), enabling seamless data flow and automation triggers. Collaborated with cross-functional teams to identify automation use cases in network operations and service management. Supported root cause analysis and issue resolution using automated diagnostics and exception-handling routines.