I am a results-driven UX Designer with over 10 years of experience leading teams and creating user-centered mobile and web experiences across multiple countries. Based in Zurich, Switzerland, I have honed my expertise in designing scalable design systems, leading cross-functional design workshops, and conducting extensive multi-country user research to inform strategic product decisions. Having worked in diverse environments from startups to multinational corporations, I enjoy fostering a culture of innovation and mentorship, pushing early experimentation, and driving collaborative design processes. I am passionate about accessible, usable, and brand-consistent design that aligns with business objectives and customer needs.

Nicolas Ménard

I am a results-driven UX Designer with over 10 years of experience leading teams and creating user-centered mobile and web experiences across multiple countries. Based in Zurich, Switzerland, I have honed my expertise in designing scalable design systems, leading cross-functional design workshops, and conducting extensive multi-country user research to inform strategic product decisions. Having worked in diverse environments from startups to multinational corporations, I enjoy fostering a culture of innovation and mentorship, pushing early experimentation, and driving collaborative design processes. I am passionate about accessible, usable, and brand-consistent design that aligns with business objectives and customer needs.

Available to hire

I am a results-driven UX Designer with over 10 years of experience leading teams and creating user-centered mobile and web experiences across multiple countries. Based in Zurich, Switzerland, I have honed my expertise in designing scalable design systems, leading cross-functional design workshops, and conducting extensive multi-country user research to inform strategic product decisions.

Having worked in diverse environments from startups to multinational corporations, I enjoy fostering a culture of innovation and mentorship, pushing early experimentation, and driving collaborative design processes. I am passionate about accessible, usable, and brand-consistent design that aligns with business objectives and customer needs.

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Experience Level

Expert
Expert
Expert
Expert

Language

English
Fluent
French
Fluent

Work Experience

UX Lead at EF Education First
May 1, 2023 - Present
Led a UX team of 4 designers to deliver Design System components for multiple EF Education First products worldwide. Responsibilities included designing and improving components for consistency, efficiency, scalability; creating comprehensive internal documentation; leading multi-country user research delivering actionable insights; facilitating collaborative design workshops focused on global and product navigation for desktop and mobile; and mentoring the UX team to foster innovation and professional growth.
Senior UX Designer at Black Wood Seven | Kantar
May 1, 2023 - August 12, 2025
Designed AI-driven unified marketing modeling platform tools with intuitive navigation and clear data visualizations aligned with brand identity. Conducted user research to understand marketing professionals' needs and collaborated with product teams to prioritize features and improvements. Created onboarding guides, in-app support features, and gathered post-launch feedback for continuous improvement, ensuring accessibility compliance.
Lead User Researcher at Electromaps
February 1, 2023 - August 12, 2025
Led B2C user research for the mobile app in France, Spain, and Italy. Conducted qualitative and quantitative research, interviews, and surveys. Translated complex user and business needs into concepts, sitemaps, user flows, journey maps, wireframes, mockups, and prototypes. Conducted usability testing and A/B testing to optimize user flows and collaborated with product teams to prioritize features based on research findings.
Senior UX Designer at LightOn - Muse.AI
October 1, 2022 - August 12, 2025
Redesigned the Muse.AI B2B/C website applying a responsive design approach. Developed interaction concepts and design specifications, improved brand identity per UX requirements, designed interactive prototypes and high-fidelity mockups, and redesigned documentation sub-pages for ease of API use by technical and non-technical users.
Senior User Researcher at Allianz Technology
July 1, 2022 - August 12, 2025
Conducted B2B user research for Allianz corporate platform in France. Supported the global user research team with interviews and surveys. Conducted in-depth remote interviews analyzing user needs, behaviors, and anxieties. Presented insights at executive level and facilitated workshops to improve workflows and align priorities with stakeholders.
UX Psychology & Research Teacher at Talent Garden / KEA
March 1, 2022 - August 12, 2025
Introduced user research fundamentals to future UX designers. Taught UX basics including user research, heuristics, cognitive psychology laws, and user test methodologies for professional certification. Developed class materials using space-learning approaches and promoted social learning through workshops and exercises.
UX Researcher & Designer at Barry Energy
December 1, 2021 - August 12, 2025
Led qualitative and quantitative B2C user research across countries involving business and individual customers. Reported insights to various company levels and external stakeholders, facilitating cross-functional workshops. Created user-centric deliverables including experience maps, personas, task analysis, and conducted moderated usability tests. Defined user research strategies, built communities leveraging co-creation, collaborated with customer service and marketing to meet UX OKRs, prototyped MVP solutions, and automated feedback reporting.
UX Designer at Stanley Robotics
March 1, 2020 - August 12, 2025
Designed B2B2C services and touchpoints for a robotic valet parking solution. Conducted independent research including field visits, ethnography, surveys, and server log analyses. Developed user-centered value propositions and interaction concepts, leading client workshops on design strategy. Delivered standard human-centered and digital product design deliverables and collaborated on project design processes across multiple disciplines.
UI Designer at Era Shome, Paris
November 1, 2015 - August 12, 2025
Designed responsive user interfaces for the web targeting students on arrival services like housing, phone, bank accounts, administrative document management, and integration support. Developed interaction concepts, interactive prototypes, and human-centered design deliverables such as personas, user journeys, storyboards, scenarios, taxonomies, information architecture, and interaction design guidelines.

Education

Master of UX Design at L’École Multimédia, Paris
September 1, 2014 - September 1, 2016
Bachelor of Multimedia (Experience Design) at IESA, Paris
September 1, 2012 - August 1, 2014

Qualifications

UX Management: Strategy and Tactics (Certificate)
January 11, 2030 - August 12, 2025
Best UX Designer (Bachelor)
January 11, 2030 - August 12, 2025
Best Project Strategy (Bachelor)
January 11, 2030 - August 12, 2025

Industry Experience

Education, Energy & Utilities, Software & Internet, Professional Services, Transportation & Logistics

Experience Level

Expert
Expert
Expert
Expert

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