Available to hire
I’m Heather Duncanson, a creative graphic designer based in St. Catharines, Ontario. I blend digital and print media to craft logos, web and app layouts, and marketing materials that help brands communicate clearly and reach their audience.
I’m adaptable, detail-oriented, and eager to expand my skills in motion graphics and interactive design. I collaborate with clients to translate their brand identity into visual concepts, manage multiple projects with tight deadlines, and continuously learn new tools to elevate my design work.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Administrative Assistant / Marketing Assistant at NWC
July 1, 2022 - September 3, 2025Managed customer data, coordinated shipping logistics, and arranged courier services. Conducted research across media channels to support staffing and operational planning. Improved administrative systems for office efficiency. Managed and updated company events webpage with accurate content.
Sales Associate at Bell
October 1, 2012 - September 3, 2025Educated customers on product features and services, increasing daily sales and satisfaction. Promoted new products and services through upselling and personalized consultations. Maintained thorough knowledge of promotions, policies, and security protocols.
Account Manager at Grand & Toy
February 1, 2006 - September 3, 2025Oversaw multiple business accounts, exceeded sales targets, and cultivated long-term client relationships. Increased annual revenue by identifying new leads and onboarding corporate clients through B2B sales and trade shows. Provided tailored product and pricing solutions and resolved service issues efficiently.
Administrative Assistant / Marketing Assistant at NWC
July 1, 2022 - September 29, 2025Maintained and updated customer data; coordinated shipping logistics, prepared packing slips, and arranged courier services; conducted research across various media channels to support staffing and operational planning; developed and improved administrative systems to enhance office productivity and efficiency; managed and updated the company’s events webpage with accurate and timely content.
Sales Associate at Bell
October 1, 2012 - September 29, 2025Educated customers on product features and services, increasing daily sales and satisfaction. Promoted new products and services through upselling and personalized consultations. Maintained deep knowledge of promotions, policies, and security protocols.
Account Manager at Grand & Toy
February 1, 2006 - September 29, 2025Oversaw multiple business accounts while exceeding performance and sales targets. Cultivated long-term client relationships and delivered value-added services to secure repeat business. Increased annual revenue by identifying new leads and onboarding corporate clients through B2B sales and trade shows. Consulted with clients to understand their business needs and provided tailored product and pricing solutions. Consistently surpassed sales goals by efficiently resolving service issues and expanding existing accounts.
Administrative Assistant / Marketing Assistant at NWC
July 1, 2022 - September 29, 2025Maintained and updated customer data; Coordinated shipping logistics, prepared packing slips, and arranged courier services; Conducted research across various media channels to support staffing and operational planning; Developed and improved administrative systems to enhance office productivity and efficiency; Managed and updated the company’s events webpage with accurate and timely content.
Sales Associate at Bell
October 1, 2012 - September 29, 2025Educated customers on product features and services, increasing daily sales and satisfaction; Promoted new products and services through upselling and personalized consultations; Maintained deep knowledge of promotions, policies, and security protocols.
Account Manager at Grand & Toy
February 1, 2006 - September 29, 2025Oversaw multiple business accounts while exceeding performance and sales targets; Cultivated long-term client relationships and delivered value-added services to secure repeat business; Increased annual revenue by identifying new leads and onboarding corporate clients through B2B sales and trade shows; Consulted with clients to understand their business needs and provided tailored product and pricing solutions; Consistently surpassed sales goals by efficiently resolving service issues and expanding existing accounts.
Freelance Graphic Designer at Self-Employed
January 1, 2020 - November 25, 2025Designed logos, marketing materials, and custom apparel for small businesses and individuals. Collaborated with clients to create unique visual concepts aligned with their brand identity. Managed multiple projects simultaneously while meeting tight deadlines.
Administrative Assistant / Marketing Assistant at NWC
July 1, 2022 - July 1, 2022Maintained customer data and supported office operations with improved administrative systems. Coordinated shipping logistics, prepared packing slips, and arranged courier services. Conducted media research to support staffing and operational planning. Managed and updated the company’s events webpage with accurate, timely content.
Account Manager at Grand & Toy
February 1, 2006 - February 1, 2006Managed multiple business accounts, consistently exceeding sales targets. Cultivated long-term client relationships to drive repeat business. Secured new corporate clients through B2B sales and trade shows, boosting annual revenue. Consulted with clients to deliver tailored product and pricing solutions.
Education
Diploma at Toronto Film School
January 11, 2030 - September 3, 2025Diploma at Academy of Learning
January 1, 2007 - January 1, 2007Certificate at YMCA
January 1, 2010 - January 1, 2010High School Diploma at Lakeport Secondary School
January 1, 2000 - January 1, 2000Graphic Design & Interactive Media Diploma at Toronto Film School
January 11, 2030 - September 29, 2025Administrative Assistant Diploma at Academy of Learning
January 1, 2007 - January 1, 2007Certificate in Fitness & Leadership at YMCA
January 1, 2010 - January 1, 2010High School Diploma at Lakeport Secondary School
January 1, 2000 - January 1, 2000Graphic Design & Interactive Media Diploma at Toronto Film School – Toronto, ON
January 11, 2030 - September 29, 2025Administrative Assistant Diploma at Academy of Learning – St. Catharines, ON
January 11, 2030 - January 1, 2007Certificate in Fitness & Leadership at YMCA – St. Catharines, ON
January 11, 2030 - January 1, 2010High School Diploma at Lakeport Secondary School – St. Catharines, ON
January 11, 2030 - January 1, 2000Graphic Design & Interactive Media Diploma at Toronto Film School
January 11, 2030 - January 1, 2025Administrative Assistant Diploma at Academy of Learning
January 11, 2030 - January 1, 2007High School Diploma at Lakeport Secondary School
January 11, 2030 - January 1, 2000Qualifications
Certificate in Fitness & Leadership
January 1, 2010 - September 3, 2025Certificate in Fitness & Leadership
January 1, 2010 - January 1, 2010Administrative Assistant Diploma
January 11, 2030 - January 1, 2007Certificate in Fitness & Leadership
January 11, 2030 - January 1, 2010Industry Experience
Retail, Professional Services, Media & Entertainment, Education, Software & Internet
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