Joseph Norris

Established and led a technical support team; developed training programs to empower staff on effective product sales and support strategies; maintained an organized database of training materials and procedural updates; implemented streamlined processes for quick information retrieval; coordinated with suppliers to obtain product availability, pricing, and attributes for immediate sales integration; translated product information into Spanish, expanding market reach; ensured on-time product delivery and improved customer satisfaction and retention.

Spearheaded the establishment and implementation of a company-wide training delivery process; designed and produced audio/video training with product experts; developed interactive and participant-paced presentations; provided professional voice-over talent for all presentations and training; liaised between IT engineers and management to ensure on-time delivery of technical projects; managed the company’s web page and YouTube channel to enhance online visibility and engagement.

Developed and delivered global technical training initiatives; identified target markets and designed promotional campaigns to boost business visibility and customer awareness; established partnerships to drive traffic and expand reach; designed customized solutions and action plans to address business challenges and implemented digital marketing strategies to enhance brand visibility and engagement.